Room was good condition walls are very thin. I was awakened at 500 am in morning with knock on door by two unknown individuals smoking and passing some kind of cigarette i didn’t ask who were they i called front desk to make them aware of situation. Front desk ask if wanted them to call the police i said yes At 520 am guys the guys were still standing at my door when police arrived. They questioned them i don’t know what happened about 5 minutes later police came back to make sure i was okay. I told them yes i was as fine but it was a scary situation.
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酒店回复: Thank you for taking the time to share your experience. While I’m glad to hear your room was in good condition, I’m truly sorry for the unsettling situation you encountered during your stay. Being awakened at 5:00 AM and finding unknown individuals outside your door is absolutely not the experience we want any of our guests to have, and I completely understand how frightening and disruptive this must have been.We appreciate you notifying the front desk immediately so our team could respond and involve the authorities for your safety. Although the police addressed the individuals, we understand that the incident still caused you unnecessary stress, and for that we sincerely apologize.Please know that we are taking this matter very seriously. We are reviewing the circumstances with our overnight staff and security procedures to ensure this type of situation does not occur again. Guest safety and peace of mind remain our top priorities.We value your feedback, and we hope you will give us another opportunity to provide you with a comfortable and worry free stay.
4.0分
其他
No there was damp wash rag left in the bathroom. The front desk was tremendous and very helpful
3.0分
其他
The only problem I had was no microwave in the rooms also I was on the bottom floor and the person on the second floor walked all night that kept me up
4.0分
其他
My dad was in the hospital which was about a good 2 blocks away & it was a very convenient safe area.
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酒店回复: Thank you for sharing your experience and for rating us 8 out of 10. We're glad to hear that our location provided you with convenience and peace of mind during such a challenging time. Being close to the hospital and in a safe area is something many of our guests value, and we're happy it made a difference for you.We hope your father is doing well and recovering comfortably. If there's anything we can do to make future stays even better, please don’t hesitate to let us know. We’d be honored to welcome you back under better circumstances.
4.0分
其他
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Old smelly pillows
I am pretty sure I could smell the sweat and body odor of someone who slept there before me either in the sheets or soaked through the mattress and pillows. I expect more from a Hilton. If this was a $25-$50 motel, I’d have been more forgiving of this.
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酒店回复: We apologize for the inconvenience and are sorry to hear about the issues you experienced. If you had informed our staff, they would have addressed the matter immediately. We hope to have the opportunity to serve you better in the future.
1.0分
家庭亲子
Could not get and sleep due to noise above my head. Noise would not stop running and jumping from guest above. Will not stay here anymore
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酒店回复: Thank you for sharing your feedback. We sincerely apologize for the disturbance you experienced due to noise from the room above during your stay. We understand how important a restful night is, and we’re sorry we fell short in providing that for you.Please know that we take noise complaints seriously and have shared your concerns with our team to prevent this from happening in the future. If you would be willing, we’d appreciate the opportunity to discuss this further and see how we can make it right.Thank you for bringing this to our attention. We hope you’ll consider giving us another chance in the future.
5.0分
情侣出游
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We arrived around 1am to the property and the young lady with red hair (Im so sorry I cant remember her name) was extremely nice, caring, and just overall made the stay 1000% better. When we checked in the first room they offered us had the ac broken. I reported it to her she ran back downstairs got us situated in another room and took us back up the new keys before we even finished packing back up. Hotel room was well worth the money and that girl alone made the whole trip worth it. Will definitely stay there again!
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酒店回复: Thank you for the kind words! Our employees work hard to provide the best customer service possible. We truly appreciate your support and hope to see you again in the future.
1.0分
家庭亲子
Such a horrible Property, bad staff ,Charged more than agreed amount ,However Orbitz stepped in and refunded, Not recommended
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酒店回复: We apologize for any inconvenience you may have experienced. Our property is committed to providing the utmost guest satisfaction. We take all concerns seriously and thoroughly investigate any issues brought to our attention. If we find that the property is at fault, we take appropriate steps to make it right. We sincerely hope you’ll give us another opportunity to serve you and choose to stay with us again.
2.0分
其他
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When we got there to check in, they told us the payment from you was declined and told us we had to call you to straighten it out. Even when I showed them the receipt, they told me it was my responsibility to call and fix it. While trying, the next guest checking in was told the same thing. After we both started talking, the receptionist said she would fix it and we just needed to pay the $25 incidental charge. She was young and not very courteous….seemed to enjoy arguing with customers.
Once we got to our room, there was no remote to the television and a lot of channels did not work once we did get a remote. There was no pool as advertised on the website, never found the ice machine, and the breakfast the next morning was very poor. Couldn’t even get a cup of regular coffee.
The room, however, was very clean and large….very comfortable. Only person who seemed to take pride in working there was the housekeeping workers. Lots of false advertisement listed in their amenities. Location is good though.
Overall, would not stay here again and would not recommend anyone to stay either.
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酒店回复: We apologize for any inconvenience you may have experienced. Our property is committed to providing the utmost guest satisfaction. We sincerely hope you’ll give us another opportunity to serve you and choose to stay with us again being we have an entire new staff.
酒店还是可以的，床铺比较舒服，感觉spark这个品牌还是不错的！房间很大！
Room was good condition walls are very thin. I was awakened at 500 am in morning with knock on door by two unknown individuals smoking and passing some kind of cigarette i didn’t ask who were they i called front desk to make them aware of situation. Front desk ask if wanted them to call the police i said yes At 520 am guys the guys were still standing at my door when police arrived. They questioned them i don’t know what happened about 5 minutes later police came back to make sure i was okay. I told them yes i was as fine but it was a scary situation.
No there was damp wash rag left in the bathroom. The front desk was tremendous and very helpful
The only problem I had was no microwave in the rooms also I was on the bottom floor and the person on the second floor walked all night that kept me up
My dad was in the hospital which was about a good 2 blocks away & it was a very convenient safe area.
Old smelly pillows
I am pretty sure I could smell the sweat and body odor of someone who slept there before me either in the sheets or soaked through the mattress and pillows. I expect more from a Hilton. If this was a $25-$50 motel, I’d have been more forgiving of this.
Could not get and sleep due to noise above my head. Noise would not stop running and jumping from guest above. Will not stay here anymore
We arrived around 1am to the property and the young lady with red hair (Im so sorry I cant remember her name) was extremely nice, caring, and just overall made the stay 1000% better. When we checked in the first room they offered us had the ac broken. I reported it to her she ran back downstairs got us situated in another room and took us back up the new keys before we even finished packing back up. Hotel room was well worth the money and that girl alone made the whole trip worth it. Will definitely stay there again!
Such a horrible Property, bad staff ,Charged more than agreed amount ,However Orbitz stepped in and refunded, Not recommended
When we got there to check in, they told us the payment from you was declined and told us we had to call you to straighten it out. Even when I showed them the receipt, they told me it was my responsibility to call and fix it. While trying, the next guest checking in was told the same thing. After we both started talking, the receptionist said she would fix it and we just needed to pay the $25 incidental charge. She was young and not very courteous….seemed to enjoy arguing with customers.
Once we got to our room, there was no remote to the television and a lot of channels did not work once we did get a remote. There was no pool as advertised on the website, never found the ice machine, and the breakfast the next morning was very poor. Couldn’t even get a cup of regular coffee.
The room, however, was very clean and large….very comfortable. Only person who seemed to take pride in working there was the housekeeping workers. Lots of false advertisement listed in their amenities. Location is good though.
Overall, would not stay here again and would not recommend anyone to stay either.