This property was advertised as a lodge in the woods and we were looking forward to staying there but it was not a lodge in the woods, just a hotel on the highway.
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酒店回复: Thank you for taking the time to leave a review. We’re sorry to hear the property wasn’t what you expected. While we’re not located deep in the woods, many guests appreciate our easy access to local attractions and nearby nature spots. We hope the rest of your stay was enjoyable.
3.0分
商务出差
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Room was very small. Bed was just okay. No luggage rack for suitcase. No hangers for a jacket. Desk chair had cracker crumbs on it so had to ask someone to come clean it after hours. Arm chair was old and very worn, not very clean. not comfortable. AC was very noisy and didn't cool room very well. Limited amenities, tiny bar of soap, and no coffee in room. Only one platic cup by the ice bucket. Breakfast was just okay. No juice choices. Coffee was good.
Very expensive for what this property offers.
Overall the property was very quiet. It was almost like no one else was staying there.
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酒店回复: Thank you for your feedback. We’re sorry to hear that several aspects of your stay fell short of expectations, and we’ll be reviewing your concerns with our team. We’re glad you enjoyed the quiet atmosphere and the coffee, and we hope you’ll consider giving us another chance in the future.
4.0分
家庭亲子
The bathroom was tiny and had a “squatty-potty”. Not made for tall people. The A/C unit was noisy
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酒店回复: Thanks so much for giving us an 8/10! We’re happy you enjoyed your stay overall, and we really appreciate your fun and honest feedback. We know the bathroom setup “squatty-potty” can be a bit of a challenge for taller guests, and we’ll definitely keep that in mind as we look for ways to improve. As for the noisy A/C, thank you for pointing that out—it’s on our list to get some extra TLC.We always want your visit to feel easy, comfortable, and enjoyable. We’ll keep working hard to make things even better, and we’d love to welcome you back for a quieter, comfier, and even more relaxing stay next time!
5.0分
商务出差
Even with construction still easy to and bar connected to only bad thing is the restaurant the motel is closed on Tuesdays
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酒店回复: Thank you for your feedback. We’re glad you found us easy to locate. We apologize for the Tuesday closure and are hoping to be open on Tuesdays soon. We appreciate your understanding and look forward to welcoming you back!
5.0分
其他
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Overnight stay
Checked in to a comfortable room on the lower level. Only complaint is the TV system must use your own streaming accounts to watch live local tv channels.
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酒店回复: Thank you for sharing your experience with us! We're happy to hear you enjoyed your comfortable room on the lower level. We understand the TV setup can be a bit confusing at first—just to clarify, live local channels are available without needing your own streaming accounts. Our front desk team is always available to help you access them anytime. We hope to see you again soon!
2.0分
其他
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Morning coffee problems
Mattress was very hard, no pillow top.
No in room coffee maker. I had to leave my room to get coffee and only 2 chives for coffee creamer and both containers sugar… the milk was locked up because it was after 10:00am, but the staff unlocked the milk for me, even though she was very busy with laundry. Thank you for that.
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酒店回复: Thank you for your feedback. We're sorry for the inconvenience with the mattress and coffee setup. We appreciate you recognizing our staff's helpfulness and will use your comments to improve. We hope to welcome you back for a more comfortable stay.
4.0分
其他
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We were only here one night. After the previous night at a truly awful motel, this was better, but not great. Beds were squeaky, bothering others in the room trying to sleep. Not sure all rooms had this problem.
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酒店回复: Thank you for your feedback. We're sorry to hear about the bed issue and will have our team look into it. We appreciate you bringing it to our attention and hope to offer a more comfortable experience next time.
4.0分
朋友出游
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Great room. It was very clean and updated. Having a great bar attached to the hotel was a giant bonus. It had good food and drinks.
While this isn't the fault of the hotel, the road construction outside was extensive which made the stay a bit noisy and a bit dusty.
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酒店回复: Thank you for the review! We're thrilled you enjoyed the clean, updated room and the bonus of having a great bar on-site. We understand the road construction was less than ideal and appreciate you bearing with it. We hope to welcome you back under smoother conditions!
4.0分
朋友出游
Beds need to be replaced. Road construction made entering and exiting the facility a challenge.
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酒店回复: Thank you for your feedback. We're sorry to hear the bed did not meet your expectations—comfort is very important to us. We also apologize for the inconvenience caused by the road construction and appreciate your understanding. We hope to have the opportunity to provide you with a more comfortable stay in the future.
2.0分
朋友出游
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Unfortunately This stay was was not acceptable due to the Hotel ( double) booking the room in which I reserved. I selected a suite, with full kitchen and upon arriving was told the room was not available and that "its expedias fault, go take it up with them". I do not appreciate paying for an upgraded room with kichen and when I suggested ( to the mgr) that i be refunded the difference between the room booked and room that was available, her only answer was " ******* always makes mistakes" I can only speak from past experience booking with ******* that this is NOT normal as I have always had great interactions with the ******* platform.
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酒店回复: I’m really sorry to hear about the trouble with your booking. We completely understand how frustrating it can be to arrive and find that the room you reserved isn’t available.While we do work with third-party sites like *******, we also take great care in ensuring that reservations are handled smoothly on our end. We’re looking into what went wrong here and will make sure it’s better managed in the future.I was informed that you were already refunded for the difference in price, but if that hasn’t been the case, please let me know right away, and we’ll make sure it’s resolved as quickly as possible.Thank you for sharing your feedback with us, and we hope to have another opportunity to welcome you under better circumstances.Best regards, Management The Patch Lodge
This property was advertised as a lodge in the woods and we were looking forward to staying there but it was not a lodge in the woods, just a hotel on the highway.
Room was very small. Bed was just okay. No luggage rack for suitcase. No hangers for a jacket. Desk chair had cracker crumbs on it so had to ask someone to come clean it after hours. Arm chair was old and very worn, not very clean. not comfortable. AC was very noisy and didn't cool room very well. Limited amenities, tiny bar of soap, and no coffee in room. Only one platic cup by the ice bucket. Breakfast was just okay. No juice choices. Coffee was good.
Very expensive for what this property offers.
Overall the property was very quiet. It was almost like no one else was staying there.
The bathroom was tiny and had a “squatty-potty”. Not made for tall people. The A/C unit was noisy
Even with construction still easy to and bar connected to only bad thing is the restaurant the motel is closed on Tuesdays
Overnight stay
Checked in to a comfortable room on the lower level. Only complaint is the TV system must use your own streaming accounts to watch live local tv channels.
Morning coffee problems
Mattress was very hard, no pillow top.
No in room coffee maker. I had to leave my room to get coffee and only 2 chives for coffee creamer and both containers sugar… the milk was locked up because it was after 10:00am, but the staff unlocked the milk for me, even though she was very busy with laundry. Thank you for that.
We were only here one night. After the previous night at a truly awful motel, this was better, but not great. Beds were squeaky, bothering others in the room trying to sleep. Not sure all rooms had this problem.
Great room. It was very clean and updated. Having a great bar attached to the hotel was a giant bonus. It had good food and drinks.
While this isn't the fault of the hotel, the road construction outside was extensive which made the stay a bit noisy and a bit dusty.
Beds need to be replaced. Road construction made entering and exiting the facility a challenge.
Unfortunately This stay was was not acceptable due to the Hotel ( double) booking the room in which I reserved. I selected a suite, with full kitchen and upon arriving was told the room was not available and that "its expedias fault, go take it up with them". I do not appreciate paying for an upgraded room with kichen and when I suggested ( to the mgr) that i be refunded the difference between the room booked and room that was available, her only answer was " ******* always makes mistakes" I can only speak from past experience booking with ******* that this is NOT normal as I have always had great interactions with the ******* platform.