酒店回复: Dear Guest, We are thrilled that your time with us was so amazing. We believe our dedicated staff, location, and amenities create a memorable experience for our valued guests. Thank you for taking the time to share your review of our property. We look forward to hosting you again at Holiday Inn Express & Suites Lake Charles South ****** Area.Yours in Hospitality, DeAndre Sullivan General Manager

酒店回复: Dear Guest, We take comments such as this seriously, so we thank you for leaving your feedback. We have since completed a full investigation and determined that the room in question did not and currently does not contain any issues. We are also very sorry for the inconvenience you encountered with the charges on your card. We completely understand the frustration you must have experienced. Thank you for bringing this matter to our attention, and we will share your concerns appropriately. We hope you will allow us an opportunity to regain your trust in us.Yours in Hospitality, DeAndre Sullivan General Manager

酒店回复: Dear Valued Guest, Please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our accommodations, as this is an essential priority. We will address your comments with our housekeeping associates to ensure this is not repeated. We understand your frustration and are grateful for your patience in this matter. Your valuable feedback is much appreciated, and we hope you will give us another chance to prove we are committed to providing outstanding guest service. Yours in Hospitality, DeAndre Sullivan General Manager

酒店回复: Dear Kim, We strive to deliver a comfortable and pleasant environment for all our guests, and your comfort is of great importance to us. We are sorry we did not provide you with the refreshing and revitalizing stay you deserved, and we completely understand your frustration and the inconvenience caused in your assigned room. We regularly review our cleaning and maintenance practices to ensure our standards are upheld throughout the hotel. Feedback like yours is instrumental in this process, offering us insight into certain areas. Thank you for taking the time to bring this to our attention. We appreciate your patience and hope you will allow us an opportunity to regain your trust in us.Yours in Hospitality, DeAndre Sullivan General Manager

酒店回复: Dear Dawn, We hope that you enjoyed your overall stay. However, we are sorry you had some service issues in your room. We aim to exceed our guests' expectations; therefore, we are sorry we fell short of this during your visit. We will address this appropriately. We also regret that the requested items were not delivered promptly, and we hope you will accept our apologies. Please know that what you experienced is not typical, and we would love for you to give us another chance to make it up to you. Thank you for staying with us at Holiday Inn Express & Suites Lake Charles South, and we look forward to your next visit.Yours in Hospitality, DeAndre Sullivan General Manager