酒店回复: Hartelijk dank voor uw 10/10 beoordeling en uw uitgebreide feedback. Wat fijn om te horen dat u tevreden was over de netheid en de ruime kamer – daar doen we het voor!We waarderen uw opmerking over het ontbreken van een afzuigsysteem in de badkamer. Uw feedback nemen we zeker mee, want we streven er altijd naar om onze faciliteiten te verbeteren en het verblijf voor onze gasten zo comfortabel mogelijk te maken.We hopen u in de toekomst nogmaals te mogen verwelkomen!
3.0分
其他
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They added a $25-per-day "guest amenity fee" to my stay. I have no idea what for. I didn't object to it at the time, but in retrospect it feels like their Orbitz rate was false advertising.
Other than that the hotel was really nice.
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酒店回复: Thank you for sharing this feedback, and I’m glad to hear you enjoyed your stay with us.Regarding the $25 per day guest amenity fee, it covers a number of services and inclusions offered during the stay. These typically include things such as enhanced Wi-Fi, access to our fitness facilities, coffee and tea service in the lobby, and additional guest amenities.I understand how this can be unclear when booking through a third-party site, and I apologize if it was not clearly communicated at the time of reservation. We will review how this information is displayed to ensure better transparency moving forward.Thank you again for your feedback, and please don’t hesitate to reach out if there is anything we can assist with in the future.
5.0分
其他
Room was clean and the staff very friendly. Made our anniversary very special. Will go back when rooftop bar is open.
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酒店回复: Thank you so much for the wonderful 10/10 review! We’re thrilled to hear that you enjoyed your stay and that our team helped make your anniversary feel special. It means a lot to us.
5.0分
其他
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What a delightful hotel! Tasteful, comfortable, excellent food, charming staff . . . I only wish we’d had more of a chance to hang out at their gorgeous rooftop bar. This is our new favorite hotel in Old Town.
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酒店回复: Thank you so much for your wonderful 10/10 review! We’re delighted to hear that you enjoyed your stay, from the comfortable, tasteful rooms to the food and the warm service from our team. It means a lot to know we’ve become your new favorite hotel in Old Town.We’re sorry you didn’t get more time to relax at the rooftop bar, and we hope you’ll be able to enjoy it fully on your next visit. It will be waiting for you with great views and a great cocktail.We truly appreciate you choosing to stay with us and hope to welcome you back again soon!
5.0分
其他
Beautiful hotel and guest room. Chic, yet comfortable. Loved the rooftop lounge and the restaurant. We’ll definitely be back!
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酒店回复: Thank you so much for your wonderful feedback and perfect rating! We’re delighted to hear that you enjoyed your stay, especially our chic yet comfortable guest rooms, rooftop lounge, and restaurant. It means a lot to know you had such a great experience.We can’t wait to welcome you back on your next visit!
5.0分
家庭亲子
Staff here is amazing. Hotel is lovely, in a great location. Wish we could stay longer!
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酒店回复: Thank you for taking the time to submit your review and for the perfect rating! We are thrilled that the property and location made your stay enjoyable. We're glad you found our staff at Hotel Heron amazing. It truly means a lot to hear you had such a great experience. We look forward to welcoming you back on your next visit!Warm Regards, Zane Smith Director of Rooms
5.0分
其他
Such a clean place, lovely people, great location, coffee in the morning was super nice too
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酒店回复: Thank you so much for your 10/10 rating and your kind words! We’re thrilled to hear that you enjoyed our clean spaces, friendly team, and convenient location. We're also glad the morning coffee added a nice touch to your stay.We truly appreciate you taking the time to share your experience and hope to have the pleasure of welcoming you back soon!
前台员工非常乐于助人。这个地方很漂亮。到目前为止，一切都很棒。
没有热水器，毛巾非常脏，脏的都黄黄的，酒店让我前台付了150多个美金，什么税费都有，没有明白到底为什么付给他们。因为这钱也付一笔费用给携程。简直说这一次携程也好，酒店也好，都让我失望。感觉自己的钱被他们偷走了……无语了！
这家时尚酒店地理位置优越，毗邻免费巴士站，可搭乘巴士前往地铁站，轻松前往华盛顿特区。酒店周边环境优美，氛围极佳，餐饮选择丰富。酒店内的餐厅 Kiln 也非常棒，是享用早餐或晚餐的理想之选。
酒店员工热情周到，能够迅速解决任何问题。我在这里住了五晚，体验非常棒，总而言之，我真心认为这家酒店值得满分。
浴室里没有排气扇，真是可惜。洗完澡后，浑身都湿透了，照镜子都看不见。除此之外，一切都干净整洁，房间宽敞又干净。
They added a $25-per-day "guest amenity fee" to my stay. I have no idea what for. I didn't object to it at the time, but in retrospect it feels like their Orbitz rate was false advertising.
Other than that the hotel was really nice.
Room was clean and the staff very friendly. Made our anniversary very special. Will go back when rooftop bar is open.
What a delightful hotel! Tasteful, comfortable, excellent food, charming staff . . . I only wish we’d had more of a chance to hang out at their gorgeous rooftop bar. This is our new favorite hotel in Old Town.
Beautiful hotel and guest room. Chic, yet comfortable. Loved the rooftop lounge and the restaurant. We’ll definitely be back!
Staff here is amazing. Hotel is lovely, in a great location. Wish we could stay longer!
Such a clean place, lovely people, great location, coffee in the morning was super nice too