酒店回复: ¡Gracias por su calificación perfecta! Agradecemos sus comentarios y nos alegra saber que encontró todo elegante. Tomaremos en cuenta su sugerencia sobre la lavadora para mejorar la experiencia de nuestros huéspedes. Esperamos darle la bienvenida nuevamente pronto.
酒店回复: Hi Melissa - Thank you for completing our survey and for sharing your experience with us. Noise disturbances are taken very seriously by staff and they have procedures in place to resolve these instances so that all our of guests are able to enjoy their time with us. 21.Your willingness to share your experience is genuinely appreciated. We hope you will give us another opportunity to serve you. Thank you.
酒店回复: Thank you for taking the time to provide your feedback. It appears that there was some misunderstanding regarding our pet policy and the type of room you needed, and we are very sorry for that. The reservation you booked and paid for through ******* was for our Standard Double Queen Studio Suite and there were no notes of needing an ADA accessible room. Our hotel offers ADA accessible double queen rooms on each floor, except the 1st floor. While we do not have double queen rooms located on our 1st floor, we do have king bedrooms with a sofa bed that are wheelchair accessible. We offered to move you, however you declined and decided to checkout instead. Unfortunately, since you occupied room 218 for approximately 4 hours and our Housekeeping team had already gone for the day, we are not able to issue a refund.
酒店回复: On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us, and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
酒店回复: Thank you for your feedback it is very much appreciated, safe travels!
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前台的男士很粗鲁，没有提供任何帮助
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酒店回复: Thank you for staying with us here at Home2 Suites Hanford. We understand how important it is to provide our guests with an exceptional stay experience, and we apologize for not meeting this expectation. Your feedback is valuable to us, and we will use it to make the necessary improvements. We hope to have the opportunity to serve you again in the future.
室外泳池的温度非常适宜，冬天的时候几乎就像水疗中心一样。但是，泳池附近的流浪猫需要呼叫动物服务。我们住在四楼，我们喜欢他们对房间进行的升级。房间非常宽敞，干净。街对面就有一家 In-N-Out 汉堡店，还有沃尔玛和 Tatget，很不错。他们有一个不错的健身房，早上 6 点就可以去那里，然后早餐从早上 7 点开始，味道不错……有现成的奶酪煎蛋卷和鸡蛋松饼。当然还有 24/7 咖啡。
在洗衣机中，只需指定哪个是哪个，但一切都很优雅。
他们的新概念让我印象深刻。房间设计得非常好，而且很舒适。从现在起，我将使用 Home2。
宽敞的房间，铺着硬木地板，而不是粗糙的地毯！迷你厨房！也很喜欢房间巨大的面积！
员工培训不足
一切都很好，直到夜班工作人员值班后说我们太吵了（她自己都没怎么检查过），如果我们不安静下来，她会报警把我们赶走。两位60多岁的女士在我们房间里说话，太吵了。看来隔壁房间的门很薄。
太***了
他们给我安排了一间楼上的房间，里面住着一个坐轮椅的残疾儿童……几个小时后我不得不离开，因为担心万一发生紧急情况，我没法带孩子下楼……他们不肯退款……
床单有脚臭味，好像自从上一位顾客之后就没有改变过，我们不得不要求换新床单，自己动手，还有枕套，甚至枕头的味道都很难闻。
我们的房间在一楼，靠近电梯，不太方便。我们听到了从大厅里的人到制冰机的一切声音。我们还需要一个额外的枕头，但前台却找不到任何人。我们有一张特大号床，只有两个枕头！我可能有点夸张，但谁会在一张特大号床上只放两个枕头呢？总的来说，酒店很干净，房间很宽敞，欧陆式早餐很棒。
房间很漂亮，干净。停车位有点紧张但是足够了。早餐可以更好，但已经足够了。该物业非常新，而且看起来仍然很新。
前台的男士很粗鲁，没有提供任何帮助