酒店回复: IRMA, the experience you described is not what guests typically encounter. The team takes all guest feedback seriously and appreciates you bringing these concerns to attention. Your comments will be shared internally to help ensure a better experience in the future.
3.0分
家庭亲子
原文
翻译提供方：Google
床很旧，蚂蚁很多。
早餐不好吃，不过咖啡还不错！
地方不错。
我花了更多钱订了一间更大的房间，但根本就没有；房间都一样。
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酒店回复: Mariana, thank you for sharing your thoughts. The feedback is appreciated and helps highlight areas for potential improvement, including room condition and breakfast offerings. It’s great to know you enjoyed the coffee and found the surroundings pleasant. Your comments regarding room options have been noted.
酒店回复: Iván, nos alegra saber que disfrutaste de tu estancia en el SpringHill Suites Chula Vista Eastlake. El equipo agradece tus amables palabras. Con respecto a tu depósito, ten en cuenta que los tiempos de procesamiento pueden variar según la institución financiera. Gracias por elegirnos y esperamos darte la bienvenida pronto.
5.0分
家庭亲子
原文
翻译提供方：Google
宽敞的卧室，我们全家一起旅行，睡得很舒服，自助餐很棒
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酒店回复: Ivy, it’s wonderful to hear you had a great time at SpringHill Suites Chula Vista Eastlake. The team is glad your family found the accommodations comfortable and you enjoyed the breakfast offerings. We hope to welcome you all back for another enjoyable stay soon.
5.0分
家庭亲子
原文
翻译提供方：Google
超出了我的预期
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酒店回复: Juan, we’re delighted you loved your experience at SpringHill Suites Chula Vista Eastlake. The team truly appreciates your kind words and hopes to welcome you back in the future.
5.0分
其他
原文
翻译提供方：Google
一切都很好
4.0分
家庭亲子
原文
翻译提供方：Google
舒适干净
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酒店回复: Maria, it’s wonderful to hear you found SpringHill Suites Chula Vista Eastlake comfortable and well maintained. The team looks forward to welcoming you again soon.
4.0分
其他
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Really beautiful hotel on the lobby and halls. We had a King bed; and it was an uncomfortable one. Pillows were too soft that they gave us stiffed necks. Previous customer red hair were all over the shower walls... small room. Work space/desk is a plus for those working on the go, fridge and microwave in the room too.
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酒店回复: LIA, thank you for sharing your feedback. The team appreciates your compliments on the hotel’s appearance as well as the amenities in your room. Your observations regarding the bedding and room condition are noted and will be carefully considered moving forward.
圣地亚哥最佳选择之一
这是一家全新干净的酒店，品味极佳。无论是在餐厅还是泳池边，都令人倍感舒适。而且周边环境非常安全，绝对是我们在圣地亚哥的唯一选择。
清洁服务糟糕透顶
我们要求清洁人员进行清洁，但他们只回复说会，实际上根本没打扫过。浴室、床以及所有其他地方都很脏，而且他们从来没打扫过房间。
床很旧，蚂蚁很多。
早餐不好吃，不过咖啡还不错！
地方不错。
我花了更多钱订了一间更大的房间，但根本就没有；房间都一样。
我对这里的服务非常失望，我们的电视坏了，卫生间的门也卡住了。我没法用卫生间，也没法淋浴。他们延迟退房，给我们添了不少麻烦。水瓶也很糟糕。我只要了两瓶水。体验很不好。
很棒的酒店，就是想退还我的押金。
一切都很棒。我只是在等押金退款，但还没到账。
宽敞的卧室，我们全家一起旅行，睡得很舒服，自助餐很棒
超出了我的预期
一切都很好
舒适干净
Really beautiful hotel on the lobby and halls. We had a King bed; and it was an uncomfortable one. Pillows were too soft that they gave us stiffed necks. Previous customer red hair were all over the shower walls... small room. Work space/desk is a plus for those working on the go, fridge and microwave in the room too.