酒店回复: Dear Kohira.kong,Thank you for such a thoughtful and generous reflection on your stay.We are deeply touched that your experience at Hotel du Couvent brought you a sense of peace and fulfillment, this is precisely the feeling we hope to create within these historic walls. To know that our service, atmosphere, scent, and the harmony between 17th-century architecture and contemporary design resonated with you means more than we can express.Our spaces are intentionally free of televisions, allowing natural light, fresh air, and quiet presence to take their place. The herbal notes you experienced in the air and in our bath amenities are part of our wider philosophy reconnecting with nature, simplicity, and the senses. We are delighted that even the smallest details, from the soap to the balcony windows, became memorable moments for you.At the same time, we sincerely apologize for the confusion regarding the drop-off address and the difficulty you experienced with your luggage. This must have been frustrating, especially after a long journey. We regret any miscommunication and will review how we present arrival instructions to ensure they are clearer and more consistent across all booking platforms. Your practical advice will certainly help future guests, and we are grateful you shared it.It would be our greatest pleasure to welcome you back on your fourth visit to Nice — and to once again offer you the calm, fragrance, and quiet joy that you so beautifully described.With our warmest regards,The Hôtel du Couvent Team

酒店回复: Dear Guest,Thank you for taking the time to share your feedback regarding your recent stay at Hôtel du Couvent. We are truly sorry to learn that your experience for your 5th anniversary did not meet your expectations.At Hôtel du Couvent, we place great importance on every moment our guests spend with us. Our philosophy is rooted in attentiveness, thoughtfulness, and meticulous attention to detail. It is clear from your comments that we fell short in providing the personalized service and care that are central to our guest experience on such a special occasion.Please rest assured that your feedback is taken very seriously. We are reviewing our internal procedures to ensure that every request—whether anticipated or communicated during the stay—is fulfilled with the care and attention that our guests rightfully expect.We sincerely hope to have the opportunity to welcome you again and provide an experience that truly reflects the values of excellence, attentiveness, and heartfelt care that define Hôtel du Couvent.With our renewed apologies and warmest regards,The Hôtel du Couvent Team

酒店回复: Dear RaYiii,Thank you for sharing your thoughtful review.We are delighted that your stay in one of our suites at Hotel du Couvent provided such a memorable experience. Each suite is designed to offer its own unique character, blending the history of the former convent with modern comfort, and we’re pleased you enjoyed exploring the variety of spaces we offer.It is wonderful to hear that our team’s attentive service and punctual room service enhanced your visit, and that the overall tranquility of the hotel allowed you to feel fully at ease. While the historic architecture can bring certain acoustic nuances, we are glad that, overall, your stay remained peaceful.We look forward to welcoming you again and providing another serene, intentional, and memorable experience in the heart of Old Nice.Warmest regards,The Hôtel du Couvent Team

酒店回复: Dear Dzj1122,Thank you for sharing your reflections on your stay at Hotel du Couvent.We are delighted that you enjoyed the convenience of our location, the warm welcome from our team, and the thoughtful touches such as welcome drinks, snacks, and luggage delivery. Every element of our service is intended to create a seamless and calming experience, allowing our guests to arrive, settle in, and feel cared for from the very first moment.Our rooms are designed to balance historical character with comfort and intentional simplicity, and we’re glad the style and details, like the unique key card, resonated with you. Breakfast at the hotel is crafted as a set menu to offer a relaxed and personalized experience, and we appreciate your feedback on portion sizes.We are pleased that, overall, your stay provided both convenience and serenity, reflecting our philosophy of offering a thoughtful, harmonious, and memorable experience in the heart of Old Nice.Warmest regards,The Hôtel du Couvent Team

酒店回复: Dear Guest,Thank you for sharing your experience so candidly.We are truly sorry to read about the condition of your room, particularly the linens. Cleanliness is a fundamental commitment for us at Hotel du Couvent, and what you describe does not reflect the standards of care and attentiveness we strive to uphold. Please accept our sincere apologies for this lapse.We are equally sorry for the confusion regarding your luggage assistance on departure. Being told one time and then experiencing something different the next morning must have been both stressful and disappointing especially when you were left to rush with heavy luggage. This is not the seamless, thoughtful service we aim to provide, and we regret the frustration it caused you at the end of your stay.Your feedback is being shared directly with our housekeeping and front office teams so that we can review what happened and ensure clearer communication and stricter quality checks moving forward.We are grateful you took the time to let us know, and we sincerely hope we may have the opportunity to restore your trust in the future.With our warmest regards,The Hôtel du Couvent Team