酒店回复: ¡Muchas gracias por su amable comentario!Nos alegra mucho saber que disfrutaron de una excelente estancia y que tanto la limpieza como la hospitalidad del hotel estuvieron a la altura de sus expectativas. Será un placer darles la bienvenida nuevamente en el futuro.
3.0分
其他
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On the plus side, employees are uniformly friendly and helpful -- from the receptionists to the bartender. A minor maintenance issue was resolved promptly and with a smile. The room is good sized; the TVs are large, and the bed is acceptable in comfort. Hotel is quiet (no road noise). The USNA stadium is within walking distance. One big negative. . . if you have a car, it's $30 per day for self parking in an open lot. No valet. Not covered. Not even well lit. There are insufficient spaces, so some cars had to park on the side of the road! (side road, not main road). It's not acceptable or safe. If you don't have a car, you'll need Uber/Lyft as the hotel is not (safe) walking distance from restaurants or stores. When I arrived in my room, there was a large sign in front of the TV essentially asking me to tip for housekeeping. That might be okay if there was any housekeeping during my stay, but there wasn't. Not sure how often it's done, but not daily. You shouldn't have to tip for a clean room when you check in. Finally, there's no place to put your suitcase other than the bed or sofa (unsanitary to have dirty wheels on those) or the floor. I was told you can request a luggage rack, but you shouldn't have to. It's surprising that a brand new hotel didn't build a "rack" into the furnishings (as do most Residences). Overall, the hotel is a good addition to Annapolis. It's clean, comfortable and in a good location. But I couldn't escape the feeling of being "nickel and dimed."
1.0分
其他
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I was only in my room for 6 hours. My room wasnt ready on time and had to get ready for a wedding in the lobby and parking lot. Returned at 11pm and left at 5am. Payed $450 for 6 hours of usage. The hotel staff was rude to me when i was upset my room wasnt ready in time. room wasnt ready until 2 hours after check in time. they did nothing to helpt he situation. Inexcusable
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酒店回复: ank you for sharing your experience. I’m truly sorry that your room was not ready at check-in and that our team did not respond with the level of service you deserve. Having to get ready for a wedding in the lobby and parking lot is inexcusable, and I completely understand your frustration, especially given your short stay. Please know this does not reflect our standards, and I will be addressing this directly with the team to ensure it does not happen again. I would appreciate the chance to speak with you personally so we can make this right—please contact me at your convenience.Jason SchwemerGeneral Manager
5.0分
其他
Wish I would’ve gotten the front desk attendants name, he was beyond helpful with every question we asked of him & did it with a beautiful smile
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酒店回复: Thank you so much for sharing your kind feedback! I’m delighted to hear that our front desk associate made such a positive impression during your stay. While I’m sorry you didn’t catch his name, I will be sure to share your comments with the entire team so he knows the difference he made.We truly appreciate your recognition and look forward to welcoming you back for another great experience.
3.0分
情侣出游
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It was ok, not great. Very new but felt bare and not very welcoming. The hallways to the rooms were very dirty, things were all over the floor. You have to pay $30 a day for parking (you have to pay for parking everywhere in Annapolis but I wasn't expecting to pay so much). Our room wasn't cleaned during our stay but maybe this is just something hotels only do when you check out now. Overall very average, nothing exceptional about this hotel at all.
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酒店回复: Thank you for taking the time to share your feedback with us. While I am glad you appreciated our new property, I am truly sorry to hear that your overall experience did not meet expectations. The cleanliness of our hallways should never have been an issue, and I sincerely apologize that this was your impression during your stay. I have already addressed this with our housekeeping team to ensure our public spaces are consistently maintained.Regarding daily housekeeping, we do provide service upon request, and I regret that this was not clearly communicated to you. We will use your feedback to better inform our guests moving forward.I also understand your concern regarding parking charges. While parking in Annapolis can be limited, we will continue to review our options to ensure we are providing the best possible value for our guests.Your comments are extremely valuable as we work to improve both our service and the overall guest experience. I hope we will have the chance to welcome you back so we can provide you with a stay that feels both comfortable and memorable.
5.0分
其他
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Spent just a night, but the bed was super comfortable, and the hotel was incredibly quiet. Room darkening shades were perfect. It's a fair walk into town, but Uber made it quick and easy. Would definitely stay again!
1.0分
朋友出游
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The problem was with *******. I show up to hotel & they say ******* over booked. I now have no where to stay. Hotel says ******* should have sent you another Hotel to go to. Received no info from *******. Called & called & could not get a hold of anyone. Last time I ever use *******
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酒店回复: Thank you for sharing your experience, and I’m truly sorry for the frustration and inconvenience you encountered upon arrival.Unfortunately, in rare instances, third-party booking sites like ******* may experience overbooking issues that are not directly controlled by the hotel. While we always do our best to accommodate every guest, it’s incredibly frustrating when communication from the booking platform falls short—especially after a long day of travel.I am happy we were able to get you accommodated in the hotel even after the mishap with the reservation.We completely understand how upsetting this must have been, and we regret that your arrival experience was impacted. We appreciate you bringing this to our attention and hope that, should your travels bring you back to the area, you’ll consider booking with us directly so we can provide the seamless, welcoming stay you deserve.
5.0分
商务出差
Good overall.
Good. Nice kitchen, would have used if a more extended stay.
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酒店回复: Thank you for your feedback! We’re glad you enjoyed your stay and found the kitchen convenient. We hope you’ll have the chance to return for a longer visit so you can take full advantage of all our amenities.
4.0分
其他
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The staff was very friendly. The hotel was very clean Breakfast was good. My only complaint was we stayed for 5 nights and our room was never cleaned. The beds were never made. Overall was a good stay.
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酒店回复: Thank you so much for your kind words about our staff, cleanliness, and breakfast—we’re truly glad to hear you enjoyed those aspects of your stay.However, we sincerely apologize that your room was not serviced during your 5-night visit. That’s certainly not the level of service we aim to provide. While we do offer housekeeping upon request for extended stays, it sounds like this may not have been clearly communicated or properly followed through, and for that, we’re very sorry.We appreciate you bringing this to our attention and will review our procedures with the team to ensure we’re meeting expectations moving forward.We hope to have the opportunity to welcome you back for an even better stay next time.
5.0分
情侣出游
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Just spent the weekend in Annapolis and stayed here for the night. Very clean hotel and close to the stadium. We had a studio king which was cozy and large enough for the wife and I. Nice little bar with $3 beers. Didn't get to try their breakfast. Uber/Lyft into town. Kairene at the front desk was awesome. We'll definitely be back.
酒店干净整洁，服务热情周到，我一定会再来的！我们的住宿体验非常棒。
On the plus side, employees are uniformly friendly and helpful -- from the receptionists to the bartender. A minor maintenance issue was resolved promptly and with a smile. The room is good sized; the TVs are large, and the bed is acceptable in comfort. Hotel is quiet (no road noise). The USNA stadium is within walking distance. One big negative. . . if you have a car, it's $30 per day for self parking in an open lot. No valet. Not covered. Not even well lit. There are insufficient spaces, so some cars had to park on the side of the road! (side road, not main road). It's not acceptable or safe. If you don't have a car, you'll need Uber/Lyft as the hotel is not (safe) walking distance from restaurants or stores. When I arrived in my room, there was a large sign in front of the TV essentially asking me to tip for housekeeping. That might be okay if there was any housekeeping during my stay, but there wasn't. Not sure how often it's done, but not daily. You shouldn't have to tip for a clean room when you check in. Finally, there's no place to put your suitcase other than the bed or sofa (unsanitary to have dirty wheels on those) or the floor. I was told you can request a luggage rack, but you shouldn't have to. It's surprising that a brand new hotel didn't build a "rack" into the furnishings (as do most Residences). Overall, the hotel is a good addition to Annapolis. It's clean, comfortable and in a good location. But I couldn't escape the feeling of being "nickel and dimed."
I was only in my room for 6 hours. My room wasnt ready on time and had to get ready for a wedding in the lobby and parking lot. Returned at 11pm and left at 5am. Payed $450 for 6 hours of usage. The hotel staff was rude to me when i was upset my room wasnt ready in time. room wasnt ready until 2 hours after check in time. they did nothing to helpt he situation. Inexcusable
Wish I would’ve gotten the front desk attendants name, he was beyond helpful with every question we asked of him & did it with a beautiful smile
It was ok, not great. Very new but felt bare and not very welcoming. The hallways to the rooms were very dirty, things were all over the floor. You have to pay $30 a day for parking (you have to pay for parking everywhere in Annapolis but I wasn't expecting to pay so much). Our room wasn't cleaned during our stay but maybe this is just something hotels only do when you check out now. Overall very average, nothing exceptional about this hotel at all.
Spent just a night, but the bed was super comfortable, and the hotel was incredibly quiet. Room darkening shades were perfect. It's a fair walk into town, but Uber made it quick and easy. Would definitely stay again!
The problem was with *******. I show up to hotel & they say ******* over booked. I now have no where to stay. Hotel says ******* should have sent you another Hotel to go to. Received no info from *******. Called & called & could not get a hold of anyone. Last time I ever use *******
Good overall.
Good. Nice kitchen, would have used if a more extended stay.
The staff was very friendly. The hotel was very clean Breakfast was good. My only complaint was we stayed for 5 nights and our room was never cleaned. The beds were never made. Overall was a good stay.
Just spent the weekend in Annapolis and stayed here for the night. Very clean hotel and close to the stadium. We had a studio king which was cozy and large enough for the wife and I. Nice little bar with $3 beers. Didn't get to try their breakfast. Uber/Lyft into town. Kairene at the front desk was awesome. We'll definitely be back.