Absolutely horrible stay here. The extractor fan was so loud and constantly throughout the night I was woken by the doors going and and other guest moving about the property. I should be a allowed a part refund down to the simple need of sleep wasn't not met here at all.
酒店回复: We are sorry for the inconvenience, Kate! We can understand that your stay did not meet your expectations. Do not worry we will strive hard to serve better. Do give us another opportunity and we will ensure that you experience the comfort and hospitality we are known for. Hope to welcome you soon. Regards, Lisa
1.0分
家庭亲子
原文
翻译提供方：Google
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在阅读了评论并成为 Club 2000 多年的老顾客后，我决定来 The Red Lion。这是一个多大的错误，我再也不会来也不会推荐。我们来到了一个不错的场所，感觉还不错，坐在我们的桌旁浏览菜单。女服务员很快就来了，但我们不得不要求一份，而这已经是等了 10 分钟之后了。我们点了 4 份饮料、辣椒混合物和几块薄脆饼干。10 分钟后混合物送来了，没有饮料，几分钟后，薄脆饼干送来了，却没有饮料。仅仅过了 20 多分钟，又是在我们要求之后，饮料终于送来了。薄脆饼干，很惊讶炸锅里还有油！辣椒混合物，虽然没有任何调料，但还可以。然后我们继续点了 betavada 和脆皮 bhajia，两样都花了很长时间。脆脆的巴吉亚味道难闻，炸得太过，没有调味料，土豆浸泡在柠檬里，酸味不好。betaveada 更糟糕，土豆块，没有调味料，味道也不好。酸辣酱，绿色香菜的酸辣酱很难吃，只是加了点水的香菜！女服务员一点也不专业，没有礼貌，在那里很不开心。一般员工一点也不细心。我们后来就结束了一天的工作，不会再尝试其他任何东西，遗憾的是 Club 2000 没有派员工和厨师过来，因为如果继续这样下去，我怀疑这个地方会撑多久。
1.0分
其他
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We arrived at the red lion for our stay, firstly they could not find our booking once found they showed us to our room which was in a poor condition and the smell of damp was overwhelming, we immediately looked for another hotel to stop at.
1.0分
其他
The corridor leading to my room was very musty and wallpaper was peeling off. The bedroom was not clean ,the towel rail fell off the wall and the room smelt.
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酒店回复: Dear Charles,Thank you for your review. We’re very sorry to hear about the cleanliness and maintenance issues you encountered. Your comments have been passed on to our housekeeping and maintenance teams for urgent attention.Kind regards,EvaOYO The Red Lion Hotel
1.0分
其他
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Absolutely unacceptable experience. Check-in was fine, but it went downhill fast. We were put in a room directly facing a construction site, which woke us up early in the morning. The hotel was clearly quiet, so why on earth were we placed there?
The WiFi didn’t work at all — no connection with the network provided. We work remotely, so we had to waste the morning hot-spotting off our phones. Completely ridiculous for a hotel advertising WiFi.
Then came the worst part — the shower’s hot water tap didn’t work. It turned, but no water came out. The showerhead was covered in limescale, suggesting it hadn’t been used (or cleaned) in ages. Only cold water worked — so no proper shower for us.
We tried calling both the hotel and the out-of-hours number for 2 HOURS with no answer. Eventually, I walked around to the pub to find someone. The door said reception opens at 10 (online said 7), but I found a deliveries number and called. The guy who answered was rude and unhelpful, saying they open at 10:30. He said someone would come in 20 minutes. We waited 40. No one ever came.
We had to check out at 11am with no working shower, no staff contact, no apology. Extremely poor service all around. Won’t be coming back — and I strongly suggest you don’t either
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酒店回复: Dear Rosie,Thank you for taking the time to share your experience at OYO The Red Lion Hotel. We sincerely apologize for the many issues you encountered during your stay, from the room placement and WiFi problems to the shower malfunction and lack of timely assistance. This is certainly not the standard of service we aim to provide.Your feedback highlights areas where we must improve, and we will address these concerns with our team immediately. We’re sorry for the frustration and inconvenience caused and appreciate you bringing these matters to our attention.If you’re willing, please contact us directly so we can discuss your stay further and work towards making things right.Best regards,TimThe OYO The Red Lion Team
4.0分
商务出差
Working nearby
Great budget hotel. Food & staff are excellent. Rooms are basic & of a reasonable size. Car park is a bit limited.
1.0分
商务出差
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Stay clear! Horrendous
On arrival - car park was full. Even though stated for hotel guests only, after calling the hotel was told it was full with people in the restaurant so they would get a chef to move his car.
Once checked in - got into the room to a very tired room that looked like not been updated for years.
After a long journey- I wanted to just watch the tv. Tried turning it with remote but didn’t work as batteries run out! Got it on with button on tv only to find it had not signal!
Tried to use phone but not much signal so looked in hotel book regards WiFi and tried to log onto one offered in book to find not available!!!!
The toilet was filthy - bath / shower not much better!
Due to warm weather - room had a fan in there but only just felt the fan due to amount of dust on the three blades and outer casing.
Went for a shower - picked up supplied towels and these look like they have not been changed since building was built. Holes in towels, very thing and ends all frayed!!
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酒店回复: Dear Garreth,Thank you for sharing your detailed feedback. We sincerely apologize that your stay did not meet your expectations and for the issues you encountered with parking, room condition, and amenities. Your comments regarding cleanliness and maintenance are taken very seriously, and we are addressing these concerns with our team to improve our guest experience. We appreciate you bringing these matters to our attention and hope to have the opportunity to provide you with a much better stay in the future.Kind regards,RosyOYO The Red Lion Hotel Team
房间很好，很满意。
房间很脏，窗户打不开，整个酒店看起来都很糟糕。
彻底毁了我们的旅程……排气扇需要更换，它噪音太大了，我真不敢相信方圆50英里内的人能睡着，更别说我们了。
Absolutely horrible stay here. The extractor fan was so loud and constantly throughout the night I was woken by the doors going and and other guest moving about the property. I should be a allowed a part refund down to the simple need of sleep wasn't not met here at all.
我们在去机场的前一晚入住，所以不用起那么早。入住手续简单方便。房间设施简单，但还可以。电视不能用，频道也不能调。你可以听到门砰的一声关上，楼上有人走动的声音很大。我们的房间在一楼，窗户朝向马路，这还不算太糟。房间相对干净 - 有些地方确实需要自己动手。评分低的主要原因是晚上天花板多次漏水。幸运的是水没有漏到床上，但我们担心裂缝会越来越大。我们不得不在地板上堆放毛巾来阻挡声音。酒店没有给我们提供紧急情况下的电话号码，所以我们不得不等到早上才报告。
在阅读了评论并成为 Club 2000 多年的老顾客后，我决定来 The Red Lion。这是一个多大的错误，我再也不会来也不会推荐。我们来到了一个不错的场所，感觉还不错，坐在我们的桌旁浏览菜单。女服务员很快就来了，但我们不得不要求一份，而这已经是等了 10 分钟之后了。我们点了 4 份饮料、辣椒混合物和几块薄脆饼干。10 分钟后混合物送来了，没有饮料，几分钟后，薄脆饼干送来了，却没有饮料。仅仅过了 20 多分钟，又是在我们要求之后，饮料终于送来了。薄脆饼干，很惊讶炸锅里还有油！辣椒混合物，虽然没有任何调料，但还可以。然后我们继续点了 betavada 和脆皮 bhajia，两样都花了很长时间。脆脆的巴吉亚味道难闻，炸得太过，没有调味料，土豆浸泡在柠檬里，酸味不好。betaveada 更糟糕，土豆块，没有调味料，味道也不好。酸辣酱，绿色香菜的酸辣酱很难吃，只是加了点水的香菜！女服务员一点也不专业，没有礼貌，在那里很不开心。一般员工一点也不细心。我们后来就结束了一天的工作，不会再尝试其他任何东西，遗憾的是 Club 2000 没有派员工和厨师过来，因为如果继续这样下去，我怀疑这个地方会撑多久。
We arrived at the red lion for our stay, firstly they could not find our booking once found they showed us to our room which was in a poor condition and the smell of damp was overwhelming, we immediately looked for another hotel to stop at.
The corridor leading to my room was very musty and wallpaper was peeling off. The bedroom was not clean ,the towel rail fell off the wall and the room smelt.
Absolutely unacceptable experience. Check-in was fine, but it went downhill fast. We were put in a room directly facing a construction site, which woke us up early in the morning. The hotel was clearly quiet, so why on earth were we placed there?
The WiFi didn’t work at all — no connection with the network provided. We work remotely, so we had to waste the morning hot-spotting off our phones. Completely ridiculous for a hotel advertising WiFi.
Then came the worst part — the shower’s hot water tap didn’t work. It turned, but no water came out. The showerhead was covered in limescale, suggesting it hadn’t been used (or cleaned) in ages. Only cold water worked — so no proper shower for us.
We tried calling both the hotel and the out-of-hours number for 2 HOURS with no answer. Eventually, I walked around to the pub to find someone. The door said reception opens at 10 (online said 7), but I found a deliveries number and called. The guy who answered was rude and unhelpful, saying they open at 10:30. He said someone would come in 20 minutes. We waited 40. No one ever came.
We had to check out at 11am with no working shower, no staff contact, no apology. Extremely poor service all around. Won’t be coming back — and I strongly suggest you don’t either
Working nearby
Great budget hotel. Food & staff are excellent. Rooms are basic & of a reasonable size. Car park is a bit limited.
Stay clear! Horrendous
On arrival - car park was full. Even though stated for hotel guests only, after calling the hotel was told it was full with people in the restaurant so they would get a chef to move his car.
Once checked in - got into the room to a very tired room that looked like not been updated for years.
After a long journey- I wanted to just watch the tv. Tried turning it with remote but didn’t work as batteries run out! Got it on with button on tv only to find it had not signal!
Tried to use phone but not much signal so looked in hotel book regards WiFi and tried to log onto one offered in book to find not available!!!!
The toilet was filthy - bath / shower not much better!
Due to warm weather - room had a fan in there but only just felt the fan due to amount of dust on the three blades and outer casing.
Went for a shower - picked up supplied towels and these look like they have not been changed since building was built. Holes in towels, very thing and ends all frayed!!