A nightmare place with physically aggressive host who came to hands with me simply because I complained about how dirty and smelly room they gave us, he let my elderly mother carry her luggage all upstairs where the room has broken plates, messy, sheets with suspect stains, molds on the walls,
1.0分
其他
展开
Just one day before arrive the hotel wrote us on Whatsup that they found bed bugs and we should have search for another hotel. But they did not communicate with us on Booking site, and they did not cancel our booking. They are cheaters and very incorrect. Avoid them.
3.0分
家庭亲子
展开
The accommodation is very much like a house style and is within good reach to local amenities. We’ve arranged transfer by the apartment upon our request however had to wait some time before getting to our accommodation. Continental breakfast was served on the root top every morning and was nothing new or different - we asked for eggs and if juice had been provided would have been nice. Dinner was enjoyable every night as it was something different menu every night. Although the place was kept tidy and clean - we’d have to ask for housekeeping and bed linens were not changed etc no windows in the bedrooms! It’s ideal to haggle with transport and shopping as you’d get ripped off otherwise the locals are friendly. It’s safe to travel around antisocial hours without knowing you’d be attacked or harmed. We loved our stay apart from the extreme heat during the day going out. You’d feel the need to shower in cold water numerous times during the day to stay cool. Customer service was all good as they advised us what to do, not to do and how to avoid scammers while getting around. Throughout the whole stay - everything was going well until the last day we were let down and upset how we’ve been treated. Only disappointment was in terms of our ongoing communication with the team - they failed to remind us of our check out times despite them knowing our departure times that was in the evening. They refuted to offer any help as hiring the room an extra night or we could have looked elsewhere for the few hours remaining prior to departure etc. This lead to stress and hurry leaving the apartment with my family who we have young children. Manager named Younes could have dealt with it better in terms of resolving this matter however he stayed away and got his Co worker Yousef to see to us which he was no helpful but kept apologising. I said to him that they’d need to improve their communication skills with effective response to maintain high standards to tourist remaining satisfied. Please be aware of your check out times collide coincidentally with your departure otherwise be sure to make arrangements with the apartment as they don’t accept booking for few hours hence make alternative arrangements elsewhere to avoid disruption and inconvenience to your trip. We obviously won’t be returning back to this apartment as they didn’t offer any alternative or solution to help us or sincerely apologise. One last note, please wait until the very near end of your stay if you feel the team deserve a tip from you give it then and to the ones who sincerely deserve it not before as the good service can go from high to low from any team members.
我和朋友们在这里度过了一个周末，服务简直太棒了！接待我们的那位先生非常友好，公寓也很棒，早餐和晚餐更是美味无比。我们还通过他们预订了机场接送和去索维拉的行程。强烈推荐！
员工非常热情友好，早餐不错但略显简陋，房间脏乱且没有窗户，地段不错，但晚上最好待在公寓里，因为很多人会试图偷窃你的钱财。
可怕。当我们到达时，店主告诉我们，我们的房间已经不再可用。咄咄逼人的主人，编造谎言。晚上八点时我们发现没有住处了。当时很难找到另一家酒店。
骗子骗子。逃跑。 我在Booking上订的。当我到达时，我被告知有水问题，我可以在那里睡觉，但没有水。所以我等到下午晚些时候到达的其他家人才做出决定。 几个小时过去了，在与离开同一家酒店的人交谈时，我了解到没有停水，每个人都有水可以淋浴厕所等......在此期间其他人受到欢迎，Dar Habache 直接提供他们的房间。 当我的家人到达时，他们又编造了另一个谎言，说没有地方给我们，因为他们正在工作（尽管我们之前看到他们欢迎了几个人）。当我们抱怨没有地方睡觉时，主人很咄咄逼人。生气并把我们赶出去。我的祖父和祖母都75多岁了，主人毫不留情。 我们提前几周就预订了。 因此酒店不欢迎我们。他们超额预订，逃跑了，昨天我们不得不在最后一刻支付非常昂贵的酒店费用。店主很咄咄逼人，我们感到不安全。
住宿非常舒适、干净，位置优越……我特别强调 RAFA，因为从我们到达的那一刻起（深夜），他就让我们有宾至如归的感觉；他让我们感到宾至如归。他们的善良和奉献让一切都变得非常舒适。他为我们的旅行提供了便利，并每天为我们提供建议！拉法每天早上都带着微笑等待着你。这个地方是要回来的！谢谢拉法！
结构很糟糕，与我们预订时预订的照片不符。我们到得很晚，他们给了我们一间没有窗户的公寓，我们同意睡一晚，但取消了预订，但要支付罚款，而 10 分钟前他们还说不会让我们多付钱。
安排好行程后，我才发现这家酒店（当时已经预订好了）有很多差评，因为评论都说这家酒店经常在最后一刻找借口取消预订。我们也遇到了同样的情况，结果没地方住。我建议大家不要联系这家酒店。
A nightmare place with physically aggressive host who came to hands with me simply because I complained about how dirty and smelly room they gave us, he let my elderly mother carry her luggage all upstairs where the room has broken plates, messy, sheets with suspect stains, molds on the walls,
Just one day before arrive the hotel wrote us on Whatsup that they found bed bugs and we should have search for another hotel. But they did not communicate with us on Booking site, and they did not cancel our booking. They are cheaters and very incorrect. Avoid them.
The accommodation is very much like a house style and is within good reach to local amenities. We’ve arranged transfer by the apartment upon our request however had to wait some time before getting to our accommodation. Continental breakfast was served on the root top every morning and was nothing new or different - we asked for eggs and if juice had been provided would have been nice. Dinner was enjoyable every night as it was something different menu every night. Although the place was kept tidy and clean - we’d have to ask for housekeeping and bed linens were not changed etc no windows in the bedrooms! It’s ideal to haggle with transport and shopping as you’d get ripped off otherwise the locals are friendly. It’s safe to travel around antisocial hours without knowing you’d be attacked or harmed. We loved our stay apart from the extreme heat during the day going out. You’d feel the need to shower in cold water numerous times during the day to stay cool. Customer service was all good as they advised us what to do, not to do and how to avoid scammers while getting around. Throughout the whole stay - everything was going well until the last day we were let down and upset how we’ve been treated. Only disappointment was in terms of our ongoing communication with the team - they failed to remind us of our check out times despite them knowing our departure times that was in the evening. They refuted to offer any help as hiring the room an extra night or we could have looked elsewhere for the few hours remaining prior to departure etc. This lead to stress and hurry leaving the apartment with my family who we have young children. Manager named Younes could have dealt with it better in terms of resolving this matter however he stayed away and got his Co worker Yousef to see to us which he was no helpful but kept apologising. I said to him that they’d need to improve their communication skills with effective response to maintain high standards to tourist remaining satisfied. Please be aware of your check out times collide coincidentally with your departure otherwise be sure to make arrangements with the apartment as they don’t accept booking for few hours hence make alternative arrangements elsewhere to avoid disruption and inconvenience to your trip. We obviously won’t be returning back to this apartment as they didn’t offer any alternative or solution to help us or sincerely apologise. One last note, please wait until the very near end of your stay if you feel the team deserve a tip from you give it then and to the ones who sincerely deserve it not before as the good service can go from high to low from any team members.