Overall, the stay was nice. The staff was very friendly. My only concerns were that the flat sheet and shower/bathtub were not as clean as one would expect. Also, the kitchen has an oven, but no oven mitt to remove items from within. They allowed me 30 extra minutes to check out, which was nice.
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酒店回复: Thank you for rating us a 10 out of 10! We truly appreciate your feedback and are happy to hear you enjoyed the majority of your stay. Please note, our guestrooms are equipped with a stovetop and microwave but no stove. Thank you again for staying with us, we hope to see you again should your travels bring you back to the Pleasant Hill area.
4.0分
其他
The staff was above and beyond. Friendly, accommodating and professional. I would definitely stay again! Breakfast buffet was good!
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酒店回复: Thank you for staying with us! We truly appreciate your feedback and are very happy you had an enjoyable experience during your stay. We look forward to seeing you again during your next visit.
5.0分
家庭亲子
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The staff, especially Sean, were very welcoming and made me feel that they were concerned that my stay was enjoyable. Everything’s was exceptionally clean. The ladies in charge of breakfast were solicitous about my dietary needs. It was an exceptionally good experience!
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酒店回复: Thank you for rating us a 10 out of 10! We greatly appreciate your feedback and will share it with our Team so they may know their efforts are appreciated. We are truly happy to hear of your wonderful experience with us. We look forward to welcoming you back the next time you're in the area.
5.0分
其他
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Breakfast
I came out for a concert and this is not the first time we have stayed at the hotel the service was great and the staff was super friendly. Breakfast was delicious.
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酒店回复: Thank you for rating us a 10 out of 10! We will share your feedback with our Team so they may know their efforts are appreciated. We are happy to hear that you had an enjoyable stay with us. We look forward to seeing you again the next time you're in the area.
5.0分
商务出差
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Staff goes above & behond- I usually avoid Hilton because I HAVE PROBLEMZ EVERYTIME with them overcharging me...last time I had stayed 3-4 seperate time and not only was I overcharged they did not give me a night free or my points .. & corperate was rude about it... I am weing but a customer should always be right.. especially when you can see they are spending ALOT .. anyhow.. this place needs its own name a, if yall want to talk about getting a new name & taking all thise extra proceeds to benifit YOU??? MESSAGE OR CALL ME AT 970-658-6699 SKY EVANS! I am a project Manager .. if anyone can make it happen.. I can garenteed! But this hotel is Unique...and thank you for your hospitality!
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酒店回复: Thank you for rating us a 10 out of 10! We truly appreciate your feedback and are so happy to hear of your wonderful experience with us. We will share your feedback with our Team so they may know their efforts are appreciated. We look forward to welcoming you back should your travels bring you back to the Pleasant Hill area.
3.0分
家庭亲子
Property was extremely quiet. Continental breakfast was outstanding. We rented 3 rooms, one of the rooms had lots of ants
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酒店回复: Thank you for your feedback. Please accept our sincere apologies for the difficulties you experienced during your stay with us. We will share your feedback with our Team as we continually work to improve our guest experience. We hope you will consider staying with us again should your travels bring you back to the Pleasant Hill area.
还不错 床垫较软
太糟糕了，千万别去。酒店正在施工，客人却要承受由此带来的后果，Homewood Suites对此不负任何责任。千万别去。
非常高效且反应迅速。对疑问和要求回复得非常及时和周到。
真的很好，干净，安静，安全，非常值得
Overall, the stay was nice. The staff was very friendly. My only concerns were that the flat sheet and shower/bathtub were not as clean as one would expect. Also, the kitchen has an oven, but no oven mitt to remove items from within. They allowed me 30 extra minutes to check out, which was nice.
The staff was above and beyond. Friendly, accommodating and professional. I would definitely stay again! Breakfast buffet was good!
The staff, especially Sean, were very welcoming and made me feel that they were concerned that my stay was enjoyable. Everything’s was exceptionally clean. The ladies in charge of breakfast were solicitous about my dietary needs. It was an exceptionally good experience!
Breakfast
I came out for a concert and this is not the first time we have stayed at the hotel the service was great and the staff was super friendly. Breakfast was delicious.
Staff goes above & behond- I usually avoid Hilton because I HAVE PROBLEMZ EVERYTIME with them overcharging me...last time I had stayed 3-4 seperate time and not only was I overcharged they did not give me a night free or my points .. & corperate was rude about it... I am weing but a customer should always be right.. especially when you can see they are spending ALOT .. anyhow.. this place needs its own name a, if yall want to talk about getting a new name & taking all thise extra proceeds to benifit YOU??? MESSAGE OR CALL ME AT 970-658-6699 SKY EVANS! I am a project Manager .. if anyone can make it happen.. I can garenteed! But this hotel is Unique...and thank you for your hospitality!
Property was extremely quiet. Continental breakfast was outstanding. We rented 3 rooms, one of the rooms had lots of ants