酒店回复: Thank you for sharing your feedback! We're so glad to hear that you enjoyed the beauty of our property and found your room clean and comfortable. We're also happy that our staff made a positive impression on you. We apologize for the confusion regarding the pastries. Your comment helps us improve communication, and we will look into making sure the information is clearer for future guests. We appreciate your understanding and hope to welcome you back soon!
3.0分
情侣出游
展开
The person next door got on a conference call before 8 am and might as well have been sitting in our room. Unfortunately breakfast did not start until 10 am. Room was charming, staff were very pleasant but the would not necessarily stay there again,
5.0分
商务出差
Nice place
This is a very cute hotel. I love that they used and maintained the older aspects of the building. These types of hotels are my favorite.
展开
酒店回复: We truly appreciate your kind words and the perfect rating! It is great to hear that you enjoyed our unique style and effort we put into maintaining our property's history. Thank you for staying with us, and we hope to see you again soon.
5.0分
其他
展开
Beautiful rooms
One of the best rooms I’ve had in Knoxville. Convenient location. Rooms were quiet. Comfortable beds. Staff/service were average. Weren’t rude, just not friendly or welcoming per se.
展开
酒店回复: Thank you for taking the time to share your experience with us. We’re thrilled to hear that you found your room to be one of the best you’ve had in Knoxville and that you enjoyed our convenient location, quiet atmosphere, and comfortable beds.We also appreciate your candid feedback about our staff and service. While we’re glad there were no negative interactions, we aim for more than just average—we strive to make every guest feel genuinely welcomed. Your comments will be shared with our team as a reminder of the importance of warm, attentive service, and an opportunity to improve.We hope to have the chance to welcome you again soon and provide a more exceptional experience from start to finish.
5.0分
其他
Front desk was extremely helpful and nice. Beautiful rooms and property.
展开
酒店回复: Anthony,Thank you so much for your kind words! We’re thrilled to hear that you had a wonderful experience with our staff and enjoyed our beautiful rooms and property. We take great pride in providing exceptional service, and it's rewarding to know that it made a positive impact on your stay. We look forward to welcoming you back for another memorable visit!
5.0分
家庭亲子
展开
Very nice hotel. Will stay there again. Convenient to restaurants and shopping Offers a continental breakfast but unfortunately was not available the first AM we were there.
5.0分
其他
BEST STAY IN KNOXVILLE❤️❤️
It was a beautiful hotel and everyone was so lovely!!!
5.0分
其他
展开
Sweet Hotel
We were just in town one night on our way elsewhere. It was fun to explore the area around the hotel, though it was not very much. The food was awesome! the hotel is very romantic and old.
5.0分
其他
展开
Found a dirty sock in room from last guests.
Head board on bed was ridiculous
It’s not mounted to the bed and it’s not mounted to the wall. It’s just there and bangs the wall every time it’s touched.
Other than that the place is amazing
展开
酒店回复: Thank you for bringing this to our attention. We will do better in checking the beds. We appreciate your review and would love to see you back in the future.
5.0分
情侣出游
展开
This is our new favorite spot! Everything from the staff to the room to the complementary breakfast and the sweet little French restaurant in the back. We will be back for sure!
展开
酒店回复: Hi Kassy! We are delighted to hear that Hotel Cleo is your new favorite spot! Thank you for choosing to stay with us, and we look forward to welcoming you back soon!
酒店很漂亮，房间干净舒适。工作人员友好且乐于助人。我以为早餐包含糕点，但其实没有。之前的评论中提到过这一点，设施清单上写着“早餐提供糕点”，但当我们询问工作人员时，他们说这些糕点是收费的。这有点令人困惑。
The person next door got on a conference call before 8 am and might as well have been sitting in our room. Unfortunately breakfast did not start until 10 am. Room was charming, staff were very pleasant but the would not necessarily stay there again,
Nice place
This is a very cute hotel. I love that they used and maintained the older aspects of the building. These types of hotels are my favorite.
Beautiful rooms
One of the best rooms I’ve had in Knoxville. Convenient location. Rooms were quiet. Comfortable beds. Staff/service were average. Weren’t rude, just not friendly or welcoming per se.
Front desk was extremely helpful and nice. Beautiful rooms and property.
Very nice hotel. Will stay there again. Convenient to restaurants and shopping Offers a continental breakfast but unfortunately was not available the first AM we were there.
BEST STAY IN KNOXVILLE❤️❤️
It was a beautiful hotel and everyone was so lovely!!!
Sweet Hotel
We were just in town one night on our way elsewhere. It was fun to explore the area around the hotel, though it was not very much. The food was awesome! the hotel is very romantic and old.
Found a dirty sock in room from last guests.
Head board on bed was ridiculous
It’s not mounted to the bed and it’s not mounted to the wall. It’s just there and bangs the wall every time it’s touched.
Other than that the place is amazing
This is our new favorite spot! Everything from the staff to the room to the complementary breakfast and the sweet little French restaurant in the back. We will be back for sure!