酒店回复: Thank you very much for staying with us and for taking the time to share your detailed feedback.We are delighted to hear that you enjoyed the design of our hotel, the beautiful courtyard view, the spacious room, and the cleanliness and size of our onsen. We are also happy that the charming local shops in the neighborhood made your stay even more convenient. It is wonderful to know that you would choose our hotel again for your next visit to Kyoto.At the same time, we sincerely apologize for the unpleasant smell you experienced in the elevator. This is certainly not the standard we aim to provide. Thank you once again for your valuable feedback. We truly look forward to welcoming you back on your next trip to Kyoto.Mitsui Garden Hotel Kyoto Sanjo PREMIERRooms Department Manager

酒店回复: Thank you for staying to Mitsui Garden Hotel Kyoto Sanjo PREMIER and we very much appreciate your detailed review of the hotel. We are very delighted to read that you were satisfied with our houtel's atmosphere, location and restaurant. Your compliment encourages our high motivation to seeking best services.However, With regards to the size of your room, we regret that we could not meet your expectation at this time. The Superior King with Daybed room you have reserved is 32.4 square meters. Please note that due to the arrangement of the furniture, the room may feel somewhat compact. We kindly ask for your understanding.It is via guest feedback and customer experience that we can endeavor to provide our guest with a more luxurious and superior stay. We certainly hope we will be able to welcome you back to Mitsui Garden Hotel Kyoto Sanjo PREMIER in the near future.Mitsui Garden Hotel Kyoto Sanjo PREMIERRooms Department Manager

酒店回复: Thank you for sharing your feedback. We’re delighted to hear that you found our facilities modern, the cleanliness satisfactory, and the location convenient. We appreciate your comment regarding the breakfast variety and will take it into consideration as we work to improve our offerings. It’s great to know that the in-room washer was helpful and that you enjoyed the nearby dining and shopping options. We hope to welcome you back again soon!Mitsui Garden Hotel Kyoto Sanjo PREMIERRooms Department Manager

酒店回复: Thank you very much for having stayed at Mitsui Garden Hotel Kyoto Sanjo PREMIER, and taking your time to share your valuable comment.We appreciate your kind words about the location and hotel facilities. Regarding room cleaning during your stay, you can choose whether or not you want it cleaned using the tablet in your room, and we will clean your room unless you select the  "Don't disturb" button. However, we apologize for not providing this information clearly this time. We would also like to offer our sincere apologies for the discomfort caused by our staff's behavior during your stay.The discriminatory treatment you experienced was never our hotel's intention. We deeply regret that this impression was given, when we should provide fair and courteous service to all our guests.We will take your complaints seriously, thoroughly educate and train all staff, and strive to create an environment where all guests can enjoy a safe and comfortable stay.We once again apologize for the discomfort caused.Again, thank you so much for having your time to offering valuable comment. We truly hope that you can give us another opportunity at Mitsui Garden Hotel Kyoto Sanjo PREMIER.Mitsui Garden Hotel Kyoto Sanjo PREMIERRooms Department Manager

酒店回复: Thank you very much for your kind feedback. We're delighted to hear that you found the room clean and comfortable, and that our location in Sanjo was convenient for shopping, dining, and sightseeing. We are especially glad you enjoyed the large public bath and were able to relax each evening.We also appreciate your comments about our breakfast. We are happy you had a chance to try it and found the combination of a main dish and buffet items satisfying. We hope it added to your overall experience.Again, thank you for your feedback and we truly hope to have another opportunity of welcoming you, when your travels bring you to Kyoto in the future.Mitsui Garden Hotel Kyoto Sanjo PREMIERRooms Department Manager

酒店回复: Thank you very much for choosing to stay at Mitsui Garden Hotel Kyoto Sanjo PREMIER and for taking the time to share your kind feedback with us.We would like to express our deepest and sincerest apologies for the great discomfort and inconvenience you experienced during your recent stay with us, despite having chosen our hotel among the many accommodation options available.We are truly sorry for the inadequate housekeeping that resulted in an unsanitary condition near your pillow. Furthermore, due to room availability, we regretfully had to request a room change during your stay. We fully understand how burdensome this must have been, especially when you were already tired, and we are at a complete loss for words for the distress this caused.It is our fundamental responsibility to provide a safe and comfortable environment for all our guests. That we failed to do so on this occasion is something we take with the utmost seriousness. We are reflecting deeply on this incident and have already begun reviewing our cleaning procedures and reinforcing staff training to prevent any recurrence.We are also committed to strengthening our management systems and improving the quality of our services to ensure that such incidents never happen again. Your feedback is extremely valuable to us, and we will take it to heart as we work to enhance our operations moving forward.Once again, we offer our heartfelt apologies for not meeting your expectations during your stay. We are truly sorry for the experience you endured.Should we be given the opportunity to welcome you again in the future, we would be honored to provide you with the highest level of hospitality and do our utmost to restore your trust in us.Mitsui Garden Hotel Kyoto Sanjo PREMIERRooms Department Manager

酒店回复: Thank you for your stay at Mitsui Garden Hotel Kyoto Sanjo PREMIER.We are glad to hear that you have satisfied your stay. We will make an every effort to offer every guests a comfortable stay. We certainly hope that your time at Mitsui Garden Hotel Kyoto Sanjo PREMIER was a memorable one and look forward to welcoming you back in the future.Mitsui Garden Hotel Kyoto Sanjo PREMIERRooms Department Manager

酒店回复: Thank you for having chosen at Mitsui Garden Hotel Kyoto Sanjo PREMIER from among a number of hotels and taking time to review of the hotel. We are glad to hear that you were satisfied with our location. We certainly hope that your time at Mitsui Garden Hotel Kyoto Sanjo PREMIER was a memorable one and we look forward to welcoming you back again.Mitsui Garden Hotel Kyoto Sanjo PREMIERRooms Department Manager

酒店回复: Thank you very much for having stayed at Mitsui Garden Hotel Kyoto Sanjo PREMIER. We are very pleased to learn from your rating that your stay appears to have been enjoyable. The Sanjo-street neighborhood, where our hotel is located, is one of Kyoto's most famous tourist attractions. The Museum of Kyoto Culture, which is the core of the landscape formation of Sanjo-street, as well as the so-called "Rokkakudo" known as the "Navel of Kyoto" are also within walking distance. In addition, there are spots where you can eat and walk around, such as "Nishiki Market", and it is full of bustle that you will never get tired of even if you spend the whole day.We trust that we can only further improve hotel services through guests feedback. Should you have any suggestions or comments, we appreciate it very much if you could share those with us at your convenience.Again, thank you very much for having chosen to stay with us amongst many other hotels. We all look forward to the opportunity to welcome you back to Mitsui Garden Hotel Kyoto Sanjo PREMIER in the near future.Mitsui Garden Hotel Kyoto Sanjo PREMIERRooms Department Manager

酒店回复: Thank you very much for having stayed at Mitsui Garden Hotel Kyoto Sanjo PREMIER and taking your time to share your experience. We are delighted to know that you were satisfied with our facilities, room and location.　However we are afraid our breakfast menu did not meet your expectation. We will continue to consider improving our breakfast menu and strive to offer more variety.(Normal hot/iced coffee is complimentary, and Cafe latte/Espresso/Cappuccino are served with additional charge.)Thank you so much again for taking the time to offer your valuable comment. We hope to welcome you all back again soon.Mitsui Garden Hotel Kyoto Sanjo PREMIERRooms Department Manager