Very ****** did not like me or my brother and gave a very hard time just to get the room then charge 60$ that you don't find out until you there and have no choice but to pay.
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酒店回复: Dear Noah,Your claims are not ones we take lightly. At our accommodations, we welcome a variety of travelers regardless of race, religion, creed, or sexual orientation, and we apologize for anything our team may have said to make you think otherwise. Rest assured, this will be discussed internally, and we hope for another chance to welcome you to Asheville in the future.
1.0分
情侣出游
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Positive is there was no carpet in either room that we had. It is very outdated. The mattresses were not the best. We stayed one night.The first room we were given had an adjoining door to the next room and it was unlocked, the room smelled like smoke and it also had a door to the balcony on the back side of the room and it was opened, the floors were filthyand there were ants in the room plus none of the doors had safety locks on them. They moved us to another room again no safety locks on either door and the balcony door was unlocked on that room as well.
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酒店回复: Dear Kellie,Thank you for sharing your experience. Please know that safety and comfort are two things we take very seriously, and we trust you brought your concerns to our team right away so we could properly address them. In the future, we'd love for another chance to impress you, should you visit Asheville again.
2.0分
其他
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Well, it's cheap
The floor was sticky and visibly dirty, and made walking around in shoes a necessity. The in-room dehumidifier and AC units were so loud that we resorted to just using subtitles on all our TV-watching so as to not disturb other guests. One trash can in the whole room/bathroom. The shower faucet was nearly falling off the wall. Our non-smoking room always smelled like smoke. But at least we paid less for 3 nights than we do for 2 at our normal Asheville hotel?
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酒店回复: Thank you for your feedback. While we're glad to know you found value in our pricing, we are sorry that other aspects of your stay did not meet expectations. Cleanliness, comfort, and a well-maintained environment are top priorities for us. Please accept our sincere apologies for the condition of the room and the disturbances caused by the AC and dehumidifier. Please know that all of your comments have been shared with our team, and we hope to welcome you back soon for a much better experience.
1.0分
其他
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NOT AGAIN
Had we had time to find another hotel we would have ate the cost of the hotel. My daughter was so afraid of the cleanliness of the room she slept in her clothes outside the sheets. There was a lady selling snack items out of her room which was sketchy.
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酒店回复: Dear Wesley,We sincerely apologize for any inconvenience you experience, as this is not the impression we wish to provide. Please know that our team is always on hand to assist during your stay, and we strive to ensure that everything is fresh and clean upon arrival. Rest assured that we have shared your comments with the proper teams to ensure they’re addressed. Your insight is valued, and we hope for the opportunity to welcome you back for an improved experience.
4.0分
商务出差
Nice staff members check me in quick no problems
4.0分
商务出差
Not a bad stay
1.0分
其他
It was horrible.
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酒店回复: Dear Aaron,We apologize for any inconvenience during your visit. It's unfortunate that your stay fell short of your expectations. At your earliest convenience, we hope you'll consider reaching out to us offline so we may learn how we could've improved your experience. It was a pleasure having you here, and we hope to hear from you soon.
这个地方很干净，靠近您可能需要的一切，工作人员非常友好，随时提供帮助。
确实需要更新，但价格合适。
公园大道入口
Very ****** did not like me or my brother and gave a very hard time just to get the room then charge 60$ that you don't find out until you there and have no choice but to pay.
Positive is there was no carpet in either room that we had. It is very outdated. The mattresses were not the best. We stayed one night.The first room we were given had an adjoining door to the next room and it was unlocked, the room smelled like smoke and it also had a door to the balcony on the back side of the room and it was opened, the floors were filthyand there were ants in the room plus none of the doors had safety locks on them. They moved us to another room again no safety locks on either door and the balcony door was unlocked on that room as well.
Well, it's cheap
The floor was sticky and visibly dirty, and made walking around in shoes a necessity. The in-room dehumidifier and AC units were so loud that we resorted to just using subtitles on all our TV-watching so as to not disturb other guests. One trash can in the whole room/bathroom. The shower faucet was nearly falling off the wall. Our non-smoking room always smelled like smoke. But at least we paid less for 3 nights than we do for 2 at our normal Asheville hotel?
NOT AGAIN
Had we had time to find another hotel we would have ate the cost of the hotel. My daughter was so afraid of the cleanliness of the room she slept in her clothes outside the sheets. There was a lady selling snack items out of her room which was sketchy.
Nice staff members check me in quick no problems
Not a bad stay
It was horrible.