酒店回复: We understand you felt there was a lack of service during your stay and we sincerely apologize. Upon reviewing the details of the stay, our records indicate that the "do not disturb" sign was on your door. if you require service while the dnd sign is in place we encourage guests to contact the front desk directly. Please feel free to contact us directly if you would like to discuss your stay further.Sincerely, Front deskRedroof inn Hutchins
4.0分
其他
原文
翻译提供方：Google
填满墙壁！！！
一切都很好，除了噪音很大，因为你可以听到两个相邻房间里的电视声音和谈话声。
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酒店回复: Thank you for your feedback! We're glad you had a positive experience and appreciate your input. We'll continue to work on improving our services to make your next stay even better.
4.0分
情侣出游
原文
翻译提供方：Google
出色地
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酒店回复: Hello Irene,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Hutchins and I appreciate your 4/5 score following your stay. In the future, please consider adding more comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk in real time, so we can take care of the issue to ensure your satisfaction. Thanks again and we do hope that you will return to our hotel for another amazing stay.Sincerely,BreannaRed Roof Management RediResponse Specialist
2.0分
情侣出游
Room had a weird smell, tv would not work for 30 minutes, staff was sick and on his phone with no care
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酒店回复: Dear Guest, thank you for your feedback. We apologize for the inconvenience you experienced. Please know that without letting our staff know, issues cannot be resolved during your stay. We value your business and hope to provide you with a better experience in the future.
3.0分
其他
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Second visit here to find the soap dispenser in the room nearly empty. Otherwise the property is in good condition. Everything is very basic, but clean and sufficient.
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酒店回复: Dear Valued Guest,Thank you for taking the time to write a review of your stay at the Red Roof Inn Hutchins. We are pleased to hear you find the property in good condition and that our basic amenities are clean and sufficient for your needs. We apologize that the soap dispenser was nearly empty during your second visit, that's definitely not the experience we want you to have.Here at Red Roof, we are committed to continue provide great experiences for you. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,PrincessRed Roof ManagementRediResponse Specialist
2.0分
其他
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I've stayed here before and thought it was very nice and clean... Not this time! The linen was stained, shower curtains and towels were dirty. I went to the front office the staff and the manager tried to tell me the stressing are because of people's makeup... No, makeup can be removed with bleach sir! I was not pleased with the lack of accountability and excuses
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酒店回复: Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Red Roof Inn Hutchins. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the condition of the linen and the situation you experience with our hotel staff. I will certainly bring this to the property’s attention in an effort to address your concern.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Very truly yours,ReysheRed Roof Management RediResponse Specialist
2.0分
家庭亲子
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Came back one night to the floor all wet from the air conditioner. Was told to use towels to clean up as no staff available. Thermostat was low on batteries so not working; soap dispenser not working, they did fix this. Very slippery shower.
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback following your stay at the Red Roof Inn Hutchins. We are dismayed to hear that your stay was inconvenienced by the condition of the amenities you mentioned. Please accept our sincerest apologies.We aim to provide you with an exceptional experience at Red Roof. We would love to have another chance to provide you with a better experience the next time you're in town. Sincerely,HannahRed Roof Management RediResponse Specialist
3.0分
商务出差
Beds are hard and the shower has little water pressure but the staff is nice and from India! Could smell the curry cooking!!
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酒店回复: Dear Valued Guest,Thank you for taking the time to tell us about your experience at the Red Roof Inn Hutchins. We sincerely appreciate your comments regarding our friendly staff and we’re sorry to hear that the bed firmness and shower pressure were less than ideal. Please accept our apologies for the inconvenience this may have caused you.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concern. We hope we have the opportunity to see you again in the future. Very truly yours,ErikaRed Roof Management RediResponse Specialist
房间比较新，挺好
酒店看起来像新装修的，采光非常好，设计也很美观。我是晚上办理入住的，前台接待很热情，入住手续办得非常顺利。他们核对了我的身份证，很快就带我去了房间。房间很干净，布置得很整齐。虽然有一盏灯不亮，但影响不大。我需要的东西酒店都提供了。不过，淋浴毛巾里有一只虫子，这是唯一美中不足的地方。幸好我带了自己的毛巾。水压很足，床也很舒服，一切都很好。总的来说，相当不错。
我从周四到周日都在那里，他们从来没有给我送来干净的毛巾，更不用说清洗了。
填满墙壁！！！
一切都很好，除了噪音很大，因为你可以听到两个相邻房间里的电视声音和谈话声。
出色地
Room had a weird smell, tv would not work for 30 minutes, staff was sick and on his phone with no care
Second visit here to find the soap dispenser in the room nearly empty. Otherwise the property is in good condition. Everything is very basic, but clean and sufficient.
I've stayed here before and thought it was very nice and clean... Not this time! The linen was stained, shower curtains and towels were dirty. I went to the front office the staff and the manager tried to tell me the stressing are because of people's makeup... No, makeup can be removed with bleach sir! I was not pleased with the lack of accountability and excuses
Came back one night to the floor all wet from the air conditioner. Was told to use towels to clean up as no staff available. Thermostat was low on batteries so not working; soap dispenser not working, they did fix this. Very slippery shower.
Beds are hard and the shower has little water pressure but the staff is nice and from India! Could smell the curry cooking!!