酒店回复: Dear Valued Guest,Thank you for choosing to stay at Novotel Nara.Thank you very much for taking the time to share your kind feedback with us.We are thrilled to hear that you enjoyed your stay in our newly opened hotel and appreciated the new and clean facilities. It is wonderful to know that you found your room spacious—the largest you have stayed in Japan—and that it contributed to a comfortable and enjoyable stay.We are also delighted that our breakfast left such a positive impression, with its variety, cleanliness, and delicious offerings. Your enthusiastic praise is truly encouraging and will be shared with our team as motivation to continue providing exceptional experiences for our guests.We look forward to welcoming you back for another memorable and enjoyable stay in the future.Warm regards,Makoto KaidaGeneral ManagerNOVOTEL NARA

酒店回复: Dear Valued Guest,Thank you for choosing to stay at Novotel Nara.Thank you very much for sharing your detailed feedback. We are delighted to hear that you enjoyed our newly opened hotel, spacious rooms, and thoughtfully designed bathrooms. It is also great to know that you appreciated the variety in our breakfast offerings, featuring both Japanese and Western selections.We sincerely apologize if the breakfast service felt limited due to the number of waiters, and we will review our staffing and procedures to ensure tables are cleared promptly for a more comfortable dining experience. Regarding our shuttle bus schedule, we appreciate your comments and hope it will be helpful for planning future visits.We are glad that our convenient location near Tsutaya Bookstore made check-in easier for you, and we truly value your feedback. We hope to have the opportunity to welcome you back for another enjoyable stay in the future.Warm regards,Makoto KaidaGeneral ManagerNOVOTEL NARA

酒店回复: Dear Valued Guest,Thank you for choosing to stay at Novotel Nara.Thank you very much for your kind and detailed review. We are truly honored by your praise and delighted to know that you had such a satisfying stay with us.We’re pleased to hear that you found the room spacious, clean, and equipped with smart features, and that our facilities—including the public bath, laundry machines, and rooftop bar—added comfort and convenience to your visit. We’re also glad that the information we provide in Chinese helped make your stay smoother, even though we do not currently have Chinese-speaking staff.Thank you as well for sharing helpful tips about the location and nearby dining options—it will certainly be valuable for future guests.Your thoughtful feedback means a lot to our team, and we hope to welcome you back again on your next visit to Nara.Warm regards,Makoto KaidaGeneral ManagerNOVOTEL NARA

酒店回复: Dear Valued Guest,Thank you for choosing to stay at Novotel Nara.Thank you for sharing your detailed feedback. We’re delighted to hear that your stay at our hotel exceeded your expectations, especially with the value you received through your Ctrip booking.We’re glad you enjoyed our modern facilities and public bath, and appreciate your understanding regarding the location. While we may be a bit farther from the subway station, it’s great to know that you found the surrounding area, including the nearby small stream, enjoyable and peaceful.Your satisfaction means a lot to us, and we hope to welcome you back for another memorable stay in Nara.Warm regards,Makoto KaidaGeneral ManagerNOVOTEL NARA

酒店回复: Dear Valued Guest,Thank you for choosing to stay at Novotel Nara.Thank you so much for your heartfelt review and for choosing to stay with us during your trip across Japan.We are truly honored to be the hotel you were 100% satisfied with out of your 15-day journey. It brings us great joy to hear that you appreciated our facilities, spacious rooms, and especially our service — which we take great pride in providing with sincerity and care.Your special mention of the front desk team and their effort to personally bring your new room key to the restaurant means a lot to us. We’re delighted that this level of service stood out to you and made a positive impression.We’re also glad you enjoyed the Italian-style restaurant and the pizza — sometimes a little variety is just what’s needed, and we’re happy to offer it!Thank you once again for your kind words and strong recommendation. We would be thrilled to welcome you back to Novotel Nara anytime your travels bring you to this beautiful city.Warm regards,Makoto KaidaGeneral ManagerNOVOTEL NARA

酒店回复: Dear Valued Guest,Thank you very much for sharing your thoughtful feedback with us. We are delighted to hear that you enjoyed the spaciousness of our guest rooms—something we take pride in, as we understand that larger room layouts can contribute greatly to a comfortable and relaxing stay.We are equally pleased that our public bath on the second floor left a strong impression on you. Our team works hard to maintain a serene and memorable bathing experience, and your kind words truly encourage us.Regarding your comment about our location, we appreciate your honesty. While we understand it may require a few extra steps compared to some other spots in Nara, we are glad to hear that it did not affect your overall satisfaction, especially given the compact and walkable nature of the city.Thank you again for choosing to stay with us. We sincerely hope to welcome you back on your next visit to Nara for another comfortable and enjoyable experience.Warm regards,Makoto KaidaGeneral ManagerNOVOTEL NARA

酒店回复: Dear Valued Guest,Thank you for choosing to stay at Novotel Nara. Thank you very much for your lovely review. We are delighted to hear that you enjoyed our comfortable room and friendly service. We’re especially happy that your children had fun with our mini game, which is a stamp rally where they can collect stamps around the hotel and exchange them for small gifts. It’s wonderful to know you also enjoyed the rooftop view of Nara, our beautiful lobby, and the convenience of the nearby store.We truly appreciate your kind words and hope to have the pleasure of welcoming you and your family back again soon.Warm regards,Makoto KaidaGeneral ManagerNOVOTEL NARA

酒店回复: Dear Valued Guest,Thank you for choosing to stay at Novotel Nara.Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience and frustration you experienced, especially regarding the communication issues at the front desk.We understand how important clear communication is, and we are very sorry that our response was not helpful and may have come across as disrespectful. Please be assured that we are working to improve our communication support and are also providing additional training to all staff, including interns, to better assist our international guests.Your comments are very valuable to us, and we will take them seriously to prevent similar issues in the future. We truly hope to have the opportunity to welcome you again and provide a much better experience next time.Warm regards,Makoto KaidaGeneral ManagerNOVOTEL NARA