酒店回复: Thank you so much for your kind words! We're thrilled to hear that you had such a positive experience. Felipe and the team will be delighted to know you appreciated their efforts. We look forward to welcoming you back soon.
1.0分
情侣出游
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This was 2nd time staying here 1st time was bad n they asked us to give them another shot so my wife n i did and this time was worse than the 1st time. We booked a king bed ended up w 2 double beds. Hallways smelled horrible and had trash down Hallways.
Found dirty used wash cloths still hanging from shower rod in bathroom. Hot water didnt last long in the shower. 1 of the beds was right up against the refrigerator and stove top area of room. Staff was not friendly and seemed liked they didnt care when i addressed these issues with them.
Would not recommend to anyone to stay here.
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酒店回复: Thank you for sharing your experience, and please accept our sincere apologies for the issues you encountered during your stay. We are very sorry to hear that your second visit was even more disappointing than the first, especially after being encouraged to give us another chance. The concerns you mentioned—receiving the incorrect room type, unpleasant odors and trash in the hallways, cleanliness issues in the bathroom, limited hot water, and poor room layout—are unacceptable and far below the standards we aim to maintain. It’s also deeply concerning that our staff did not respond with the care and urgency you deserved when you brought these matters to their attention. We truly appreciate you bringing all of this to our notice. Your feedback is being reviewed with our housekeeping, maintenance, and front desk teams to ensure these problems are addressed immediately. We understand your frustration and disappointment and are genuinely sorry that we did not provide the comfortable and welcoming stay you expected .Thank you again for your honest feedback. While we regret that we fell short, your comments will help us make necessary improvements moving forward.
2.0分
其他
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Good on the outside not so much on the inside
Hotel looks great from the outside but not so much on the inside especially when you get to your room it look like somebody had a hair coloring party in the bathroom the countertops are all stained with red and white what appears to be hair dye there is what I hope is melted wax all over the nightstands and counters in the kitchenette and in the bathroom and there is a slight smell of urine close to the bathroom kind of nasty
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酒店回复: Thank you for sharing your detailed feedback. We sincerely apologize for the condition of your room and the discomfort it caused. The issues you described with cleanliness and upkeep are unacceptable and far below our standards. We have shared your comments with our housekeeping and maintenance teams to ensure a thorough inspection and corrective action are taken immediately. Your input is very important to us, and we will use it to improve the quality of our guest experience moving forward.
2.0分
其他
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—The check-in process took 30 minutes, why?
—The ice makers on floors 2, 3, and 4 did not work. No ice available.
—In a room overlooking the parking lot with bright flood lights, there were no shades or drapes to block the light.
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酒店回复: Thank you for taking the time to share your feedback. We sincerely apologize for the delays during check-in and the inconveniences you experienced during your stay. We understand how frustrating it must have been to not have working ice machines available, and we are addressing this issue to ensure they are repaired promptly. We’re also sorry about the lighting concern in your room, your comfort is very important to us, and we will be reviewing solutions to provide better window coverings. We truly appreciate your comments as they help us improve, and we hope you’ll consider giving us another opportunity to provide you with a better experience in the future.
2.0分
家庭亲子
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My stay here was very inconvenient, when checking in the clerk charged my card 3x for 1 room and was told that there was nothing they could do until the payment posted which was very inconvenient. One of the beds in the room was broken. The hotel comes with free shuttle to and from the airport and to the mall however upon checkout almost missed my flight due to requesting a shuttle and an hour went by with no response. Overall my daughter enjoyed her birthday weekend , but I will never stay at this hotel again!
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酒店回复: Thank you for taking the time to share your experience. We’re very sorry to hear about the billing issue, the condition of the bed, and the delay with the shuttle service — we understand how frustrating and inconvenient this must have been. While we’re glad your daughter was able to enjoy her birthday weekend, we deeply regret that your overall stay did not meet expectations. Please know your feedback has been shared with our team so we can address these concerns and improve for future guests. We truly appreciate your input and hope you might reconsider giving us another opportunity in the future to provide a much better stay.
3.0分
其他
Not the best. Blankets had an odour I couldn’t get used to. Was on the Mainstay side. Older part I assume.
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酒店回复: Thank you for sharing your feedback with us. We’re truly sorry to hear about the odor issue with the blankets and that your experience on the Mainstay side did not meet expectations. Your comments will be shared with our housekeeping team to ensure improvements are made. We value your input and hope to have the opportunity to provide you with a better stay in the future.
2.0分
商务出差
The room was dingy, dirty and not updated like the photos showed.
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酒店回复: Thank you for sharing your feedback. We’re very sorry to hear that the room did not meet your expectations and did not reflect the appearance shown in the photos. This is not the experience we want any of our guests to have. Your comments have been shared with our housekeeping and management teams so we can address these concerns immediately. We appreciate you bringing this to our attention and hope we can provide a much better stay in the future.
这家酒店太棒了！服务一流，工作人员乐于助人又很友善，下次我肯定还会再订这里。房间很干净，我们想要的一切设施都有。
他们先是给了我错误的房间，然后还想多收我预订房间的钱，而且泳池水太冷了，我们根本没法用。
这次入住体验非常棒！我很喜欢酒店的设施，房间也很干净！
工作人员很棒，房间和设施也很棒。费利佩太棒了！谢谢
This was 2nd time staying here 1st time was bad n they asked us to give them another shot so my wife n i did and this time was worse than the 1st time. We booked a king bed ended up w 2 double beds. Hallways smelled horrible and had trash down Hallways.
Found dirty used wash cloths still hanging from shower rod in bathroom. Hot water didnt last long in the shower. 1 of the beds was right up against the refrigerator and stove top area of room. Staff was not friendly and seemed liked they didnt care when i addressed these issues with them.
Would not recommend to anyone to stay here.
Good on the outside not so much on the inside
Hotel looks great from the outside but not so much on the inside especially when you get to your room it look like somebody had a hair coloring party in the bathroom the countertops are all stained with red and white what appears to be hair dye there is what I hope is melted wax all over the nightstands and counters in the kitchenette and in the bathroom and there is a slight smell of urine close to the bathroom kind of nasty
—The check-in process took 30 minutes, why?
—The ice makers on floors 2, 3, and 4 did not work. No ice available.
—In a room overlooking the parking lot with bright flood lights, there were no shades or drapes to block the light.
My stay here was very inconvenient, when checking in the clerk charged my card 3x for 1 room and was told that there was nothing they could do until the payment posted which was very inconvenient. One of the beds in the room was broken. The hotel comes with free shuttle to and from the airport and to the mall however upon checkout almost missed my flight due to requesting a shuttle and an hour went by with no response. Overall my daughter enjoyed her birthday weekend , but I will never stay at this hotel again!
Not the best. Blankets had an odour I couldn’t get used to. Was on the Mainstay side. Older part I assume.
The room was dingy, dirty and not updated like the photos showed.