酒店回复: Thank you so much for your kind words! We're thrilled to hear that you had such a positive experience. Felipe and the team will be delighted to know you appreciated their efforts. We look forward to welcoming you back soon.
2.0分
其他
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Good on the outside not so much on the inside
Hotel looks great from the outside but not so much on the inside especially when you get to your room it look like somebody had a hair coloring party in the bathroom the countertops are all stained with red and white what appears to be hair dye there is what I hope is melted wax all over the nightstands and counters in the kitchenette and in the bathroom and there is a slight smell of urine close to the bathroom kind of nasty
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酒店回复: Thank you for sharing your detailed feedback. We sincerely apologize for the condition of your room and the discomfort it caused. The issues you described with cleanliness and upkeep are unacceptable and far below our standards. We have shared your comments with our housekeeping and maintenance teams to ensure a thorough inspection and corrective action are taken immediately. Your input is very important to us, and we will use it to improve the quality of our guest experience moving forward.
2.0分
其他
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—The check-in process took 30 minutes, why?
—The ice makers on floors 2, 3, and 4 did not work. No ice available.
—In a room overlooking the parking lot with bright flood lights, there were no shades or drapes to block the light.
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酒店回复: Thank you for taking the time to share your feedback. We sincerely apologize for the delays during check-in and the inconveniences you experienced during your stay. We understand how frustrating it must have been to not have working ice machines available, and we are addressing this issue to ensure they are repaired promptly. We’re also sorry about the lighting concern in your room, your comfort is very important to us, and we will be reviewing solutions to provide better window coverings. We truly appreciate your comments as they help us improve, and we hope you’ll consider giving us another opportunity to provide you with a better experience in the future.
2.0分
家庭亲子
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My stay here was very inconvenient, when checking in the clerk charged my card 3x for 1 room and was told that there was nothing they could do until the payment posted which was very inconvenient. One of the beds in the room was broken. The hotel comes with free shuttle to and from the airport and to the mall however upon checkout almost missed my flight due to requesting a shuttle and an hour went by with no response. Overall my daughter enjoyed her birthday weekend , but I will never stay at this hotel again!
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酒店回复: Thank you for taking the time to share your experience. We’re very sorry to hear about the billing issue, the condition of the bed, and the delay with the shuttle service — we understand how frustrating and inconvenient this must have been. While we’re glad your daughter was able to enjoy her birthday weekend, we deeply regret that your overall stay did not meet expectations. Please know your feedback has been shared with our team so we can address these concerns and improve for future guests. We truly appreciate your input and hope you might reconsider giving us another opportunity in the future to provide a much better stay.
3.0分
其他
Not the best. Blankets had an odour I couldn’t get used to. Was on the Mainstay side. Older part I assume.
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酒店回复: Thank you for sharing your feedback with us. We’re truly sorry to hear about the odor issue with the blankets and that your experience on the Mainstay side did not meet expectations. Your comments will be shared with our housekeeping team to ensure improvements are made. We value your input and hope to have the opportunity to provide you with a better stay in the future.
3.0分
其他
Pay attention to detail
Food left in fridge, no cleaning 2nd day and ice machine not working’ not my fault’ quote from staff on reception
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酒店回复: Thank you for sharing your feedback. We sincerely apologize for the inconvenience caused by the lack of room cleaning, leftover items in the fridge, and the non-functional ice machine. Additionally, we regret the unprofessional response you received at the front desk. Your concerns have been noted and shared with the respective teams to ensure immediate improvement in our service standards. We appreciate your patience and hope to provide you with a better experience in the future.
3.0分
其他
Upgrade needed
Rooms need a upgrade. Staff was great but it was the dirtiest hotel we stayes at in our 2 weeks across the States.
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酒店回复: Thank you for your feedback. We're glad to hear you had a positive experience with our staff, and we truly appreciate your honesty regarding the condition of the room. We sincerely apologize that the cleanliness did not meet your expectations. Your comments have been shared with our housekeeping and management teams to address the issues and prioritize improvements. We hope to have the opportunity to provide you with a better experience in the future.
这家酒店太棒了！服务一流，工作人员乐于助人又很友善，下次我肯定还会再订这里。房间很干净，我们想要的一切设施都有。
他们先是给了我错误的房间，然后还想多收我预订房间的钱，而且泳池水太冷了，我们根本没法用。
这次入住体验非常棒！我很喜欢酒店的设施，房间也很干净！
工作人员很棒，房间和设施也很棒。费利佩太棒了！谢谢
Good on the outside not so much on the inside
Hotel looks great from the outside but not so much on the inside especially when you get to your room it look like somebody had a hair coloring party in the bathroom the countertops are all stained with red and white what appears to be hair dye there is what I hope is melted wax all over the nightstands and counters in the kitchenette and in the bathroom and there is a slight smell of urine close to the bathroom kind of nasty
—The check-in process took 30 minutes, why?
—The ice makers on floors 2, 3, and 4 did not work. No ice available.
—In a room overlooking the parking lot with bright flood lights, there were no shades or drapes to block the light.
My stay here was very inconvenient, when checking in the clerk charged my card 3x for 1 room and was told that there was nothing they could do until the payment posted which was very inconvenient. One of the beds in the room was broken. The hotel comes with free shuttle to and from the airport and to the mall however upon checkout almost missed my flight due to requesting a shuttle and an hour went by with no response. Overall my daughter enjoyed her birthday weekend , but I will never stay at this hotel again!
Not the best. Blankets had an odour I couldn’t get used to. Was on the Mainstay side. Older part I assume.
Pay attention to detail
Food left in fridge, no cleaning 2nd day and ice machine not working’ not my fault’ quote from staff on reception
Upgrade needed
Rooms need a upgrade. Staff was great but it was the dirtiest hotel we stayes at in our 2 weeks across the States.