酒店回复: Thank you so much for your kind words! We're thrilled to hear that you had such a positive experience. Felipe and the team will be delighted to know you appreciated their efforts. We look forward to welcoming you back soon.
2.0分
家庭亲子
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My stay here was very inconvenient, when checking in the clerk charged my card 3x for 1 room and was told that there was nothing they could do until the payment posted which was very inconvenient. One of the beds in the room was broken. The hotel comes with free shuttle to and from the airport and to the mall however upon checkout almost missed my flight due to requesting a shuttle and an hour went by with no response. Overall my daughter enjoyed her birthday weekend , but I will never stay at this hotel again!
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酒店回复: Thank you for taking the time to share your experience. We’re very sorry to hear about the billing issue, the condition of the bed, and the delay with the shuttle service — we understand how frustrating and inconvenient this must have been. While we’re glad your daughter was able to enjoy her birthday weekend, we deeply regret that your overall stay did not meet expectations. Please know your feedback has been shared with our team so we can address these concerns and improve for future guests. We truly appreciate your input and hope you might reconsider giving us another opportunity in the future to provide a much better stay.
3.0分
其他
Not the best. Blankets had an odour I couldn’t get used to. Was on the Mainstay side. Older part I assume.
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酒店回复: Thank you for sharing your feedback with us. We’re truly sorry to hear about the odor issue with the blankets and that your experience on the Mainstay side did not meet expectations. Your comments will be shared with our housekeeping team to ensure improvements are made. We value your input and hope to have the opportunity to provide you with a better stay in the future.
3.0分
其他
Pay attention to detail
Food left in fridge, no cleaning 2nd day and ice machine not working’ not my fault’ quote from staff on reception
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酒店回复: Thank you for sharing your feedback. We sincerely apologize for the inconvenience caused by the lack of room cleaning, leftover items in the fridge, and the non-functional ice machine. Additionally, we regret the unprofessional response you received at the front desk. Your concerns have been noted and shared with the respective teams to ensure immediate improvement in our service standards. We appreciate your patience and hope to provide you with a better experience in the future.
3.0分
其他
Upgrade needed
Rooms need a upgrade. Staff was great but it was the dirtiest hotel we stayes at in our 2 weeks across the States.
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酒店回复: Thank you for your feedback. We're glad to hear you had a positive experience with our staff, and we truly appreciate your honesty regarding the condition of the room. We sincerely apologize that the cleanliness did not meet your expectations. Your comments have been shared with our housekeeping and management teams to address the issues and prioritize improvements. We hope to have the opportunity to provide you with a better experience in the future.
3.0分
家庭亲子
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The room was spacious and clean however the safe in the room was not working. The drains were clogged. Me and my family went to the pool & we were told they ran out of towels so we had to walk to the room drenched. The customer service here could’ve been a lot better. It was just ok here. Good for a weekend only nothing more
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酒店回复: Thank you for taking the time to share your feedback. We're glad to hear you found the room spacious and clean, but we're truly sorry for the inconveniences you experienced during your stay. Issues with the room safe, clogged drains, and lack of pool towels do not reflect the level of service we strive to provide. Your comments regarding customer service have also been noted and will be addressed with our team to improve future guest experiences. We appreciate your insights and hope to have the opportunity to provide you with a more enjoyable stay in the future.
2.0分
其他
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I was not aware when I booked the room that they only clean the room once a week. I don't expect much, make the bed, provide clean towels and empty the trash. would not recommend.
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酒店回复: Thank you for sharing your feedback. We’re sorry to hear that our weekly housekeeping schedule did not meet your expectations. Your comfort is important to us, and we understand the value of daily essentials like fresh towels and trash removal. We appreciate your comments and will share them with our team to evaluate how we can better communicate our policies and enhance the guest experience.
这家酒店太棒了！服务一流，工作人员乐于助人又很友善，下次我肯定还会再订这里。房间很干净，我们想要的一切设施都有。
他们先是给了我错误的房间，然后还想多收我预订房间的钱，而且泳池水太冷了，我们根本没法用。
这次入住体验非常棒！我很喜欢酒店的设施，房间也很干净！
工作人员很棒，房间和设施也很棒。费利佩太棒了！谢谢
My stay here was very inconvenient, when checking in the clerk charged my card 3x for 1 room and was told that there was nothing they could do until the payment posted which was very inconvenient. One of the beds in the room was broken. The hotel comes with free shuttle to and from the airport and to the mall however upon checkout almost missed my flight due to requesting a shuttle and an hour went by with no response. Overall my daughter enjoyed her birthday weekend , but I will never stay at this hotel again!
Not the best. Blankets had an odour I couldn’t get used to. Was on the Mainstay side. Older part I assume.
Pay attention to detail
Food left in fridge, no cleaning 2nd day and ice machine not working’ not my fault’ quote from staff on reception
Upgrade needed
Rooms need a upgrade. Staff was great but it was the dirtiest hotel we stayes at in our 2 weeks across the States.
The room was spacious and clean however the safe in the room was not working. The drains were clogged. Me and my family went to the pool & we were told they ran out of towels so we had to walk to the room drenched. The customer service here could’ve been a lot better. It was just ok here. Good for a weekend only nothing more
I was not aware when I booked the room that they only clean the room once a week. I don't expect much, make the bed, provide clean towels and empty the trash. would not recommend.