我们到达这个地方，他们让我们去 Club Split Rock 办理入住，我们到达另一个地方，他们告诉我们没有系统，稍后再回来。回来后，他们告诉我们，登记入住不在此处，而是在我们到达的第一个地方，即我们实际入住的地方。下午，我们出去寻找吃饭的地方，并支付了感恩节自助晚餐的费用。我的伙伴因吃猪肉而中毒，整个住宿期间都生病了。
提供早餐，我们意识到直到我们回来的那天，没有人告诉我们包含早餐。
这个地方很棒，但客户服务和沟通很差
4.0分
家庭亲子
原文
翻译提供方：Google
乡村风格
酒店回复: Esperamos verte pronto!
4.0分
其他
Lake Harmony is a very quaint area, various eateries in the small community. It was a relaxing and enjoyable getaway.
3.0分
其他
Had some sewer issues in the resort, should of been notify because it did interfere with activities we wanted to do
3.0分
家庭亲子
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The lodge looks and appears as though it is minimally upkept a mind somewhat forgotten. The lake tea that is designated for swimming has been closed since June so don’t plan on bringing younger children there as it really doesn’t have much to offer them. The indoor pool looks like it hasn’t been cared for regularly and makes you question its cleanliness.
4.0分
情侣出游
The room was very clean, and also the food was excellent at the Mexican restaurant, Connor was our waiter and did an excellent job.
3.0分
其他
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Not like the pictures
When we booked, the pictures made this look like somewhere we would want to swim and hang out by the water. The lagoon is very murky. There's not really a beach that you would want to spend time on.
When you go to check in, there's a sign saying to drive somewhere else (the Town Center) to check in. It's a bit away. The Lodge, where we were, was very outdated. It really needs a makeover. Several other guests made comments like, "bet this was booming in the 80's." The actual rooms were very nice. The bathroom and main room were updated and clean. The AC worked, although our bed did not have a blanket or comforter. I asked for one the 2nd day and they had to look for one. My wife was shivering the 1st night.
Breakfast was ok. The Mexican restaurant was not good. A nearly $30 per person buffet for dinner was similar to a college cafeteria quality, although I think most colleges would do better. Nothing was very good and the drinks weren't great, either.
It wasn't bad enough to leave, but for multiple hundreds a night, it certainly wasn't worth the cost. Not sure where some glowing reviews came from. Maybe we're just used to Hilton resort quality.
3.0分
家庭亲子
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The name of the hotel is misleading. First, it wasn't called the Luxury Resort at Lake Harmony (It's called Split Rock Lodge) when we arrived and it was far from a luxury resort. There was no front-desk and it was difficult to find someone to ask for assistance questions we had. The hotel itself is a bit outdated in most of the main areas. I will say the room itself was updated and nice and the tall ceilings were a nice touch. Also the bathroom was nice. So it was a mix of parts that were nice and parts that need work. The location is great being close to the lake. So my review is a mixed bag of it needing improvements and some parts that were nice. Would I stay here again? Not out of the question but most likely not if I can find other accommodations in the area.
1.0分
家庭亲子
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This property was a complete disappointment. Nothing was as advertised. The room was OK, but there was no elevator, restaurant and bar were not open, hard to check-in, poor communication, no breakfast even though it was supposed to be served, hot water took forever to work, coffee cups in room not clean, no staff available, hallways dark and dreary. When we booked it was billed as a luxurious, elegant space with restaurants, bar, breakfast; none of it was accurate. Fortunately, advertisement has been adjusted to more accurately reflect the property.
3.0分
其他
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Reminiscent of the Redrum hotel
First, the hotel has a different name. So if you google it to travel there you have to figure out that you're looking for Split Rock instead of "The Lodge Luxury Resort at Lake Harmony", but that name also refers to a place down the road which is very confusing. At the check in desk there is no desk clerk, just a sign saying to drive to Split Rock (no directions on how to get there) and then a different sign has the address scribbled in pen. Its a few miles to the Resort to check in. You can't swim right now because the lake water is needs treatment, but you can rent a kayak/canoe (as if I would want to canoe in bad water). The room was very clean, but the fake wood wallpaper on the ceiling was peeling off and although the lobby has had some updates, the rest of the place looks like it hasn't been touched since the nineties. The pool/hot tub were functional, just old. Everything is very old. Also at the continental breakfast another couple showed up and said they were relieved to see there was breakfast because a few days prior they had to tell the staff that they were supposed to have a breakfast, so they came up with one, but then the next day it wasnt there, so it was hit or miss on whether they had a breakfast available I guess. Very strange stay... but I will say the staff was helpful and friendly and everything although old was very clean so they have a good team there.
我们到达这个地方，他们让我们去 Club Split Rock 办理入住，我们到达另一个地方，他们告诉我们没有系统，稍后再回来。回来后，他们告诉我们，登记入住不在此处，而是在我们到达的第一个地方，即我们实际入住的地方。下午，我们出去寻找吃饭的地方，并支付了感恩节自助晚餐的费用。我的伙伴因吃猪肉而中毒，整个住宿期间都生病了。
提供早餐，我们意识到直到我们回来的那天，没有人告诉我们包含早餐。
这个地方很棒，但客户服务和沟通很差
乡村风格
Lake Harmony is a very quaint area, various eateries in the small community. It was a relaxing and enjoyable getaway.
Had some sewer issues in the resort, should of been notify because it did interfere with activities we wanted to do
The lodge looks and appears as though it is minimally upkept a mind somewhat forgotten. The lake tea that is designated for swimming has been closed since June so don’t plan on bringing younger children there as it really doesn’t have much to offer them. The indoor pool looks like it hasn’t been cared for regularly and makes you question its cleanliness.
The room was very clean, and also the food was excellent at the Mexican restaurant, Connor was our waiter and did an excellent job.
Not like the pictures
When we booked, the pictures made this look like somewhere we would want to swim and hang out by the water. The lagoon is very murky. There's not really a beach that you would want to spend time on.
When you go to check in, there's a sign saying to drive somewhere else (the Town Center) to check in. It's a bit away. The Lodge, where we were, was very outdated. It really needs a makeover. Several other guests made comments like, "bet this was booming in the 80's." The actual rooms were very nice. The bathroom and main room were updated and clean. The AC worked, although our bed did not have a blanket or comforter. I asked for one the 2nd day and they had to look for one. My wife was shivering the 1st night.
Breakfast was ok. The Mexican restaurant was not good. A nearly $30 per person buffet for dinner was similar to a college cafeteria quality, although I think most colleges would do better. Nothing was very good and the drinks weren't great, either.
It wasn't bad enough to leave, but for multiple hundreds a night, it certainly wasn't worth the cost. Not sure where some glowing reviews came from. Maybe we're just used to Hilton resort quality.
The name of the hotel is misleading. First, it wasn't called the Luxury Resort at Lake Harmony (It's called Split Rock Lodge) when we arrived and it was far from a luxury resort. There was no front-desk and it was difficult to find someone to ask for assistance questions we had. The hotel itself is a bit outdated in most of the main areas. I will say the room itself was updated and nice and the tall ceilings were a nice touch. Also the bathroom was nice. So it was a mix of parts that were nice and parts that need work. The location is great being close to the lake. So my review is a mixed bag of it needing improvements and some parts that were nice. Would I stay here again? Not out of the question but most likely not if I can find other accommodations in the area.
This property was a complete disappointment. Nothing was as advertised. The room was OK, but there was no elevator, restaurant and bar were not open, hard to check-in, poor communication, no breakfast even though it was supposed to be served, hot water took forever to work, coffee cups in room not clean, no staff available, hallways dark and dreary. When we booked it was billed as a luxurious, elegant space with restaurants, bar, breakfast; none of it was accurate. Fortunately, advertisement has been adjusted to more accurately reflect the property.
Reminiscent of the Redrum hotel
First, the hotel has a different name. So if you google it to travel there you have to figure out that you're looking for Split Rock instead of "The Lodge Luxury Resort at Lake Harmony", but that name also refers to a place down the road which is very confusing. At the check in desk there is no desk clerk, just a sign saying to drive to Split Rock (no directions on how to get there) and then a different sign has the address scribbled in pen. Its a few miles to the Resort to check in. You can't swim right now because the lake water is needs treatment, but you can rent a kayak/canoe (as if I would want to canoe in bad water). The room was very clean, but the fake wood wallpaper on the ceiling was peeling off and although the lobby has had some updates, the rest of the place looks like it hasn't been touched since the nineties. The pool/hot tub were functional, just old. Everything is very old. Also at the continental breakfast another couple showed up and said they were relieved to see there was breakfast because a few days prior they had to tell the staff that they were supposed to have a breakfast, so they came up with one, but then the next day it wasnt there, so it was hit or miss on whether they had a breakfast available I guess. Very strange stay... but I will say the staff was helpful and friendly and everything although old was very clean so they have a good team there.