酒店回复: 尊敬的贵宾：感谢您在入住后抽出宝贵时间，为我们留下了 10/10 的满分评价。很高兴得知您对酒店优越的地理位置感到满意——紧邻塔克西姆广场确实为探索城市提供了极大的便利。同时，非常感谢您对我们客房设施以及 Byredo 备品的认可。特别感谢您上传了那些精美的照片，无论是酒店环境还是美食，在您的镜头下都显得格外迷人。我们很高兴听到隔壁的“上海餐厅”成为了您旅途中的“救星”！拥有如此便捷且地道的周边餐饮选择，确实是我们引以为傲的优势之一。关于早餐，感谢您对单点蛋类菜品的肯定。同时，我们非常重视您关于自助部分“一般”的评价。为了追求完美，我们将认真审视早餐的丰富度与口味，力求让整体用餐体验与我们卓越的服务水准相匹配。期待在不久的将来能再次欢迎您回到伊斯坦布尔的家。此致，Batuhan Sular宾客体验总监 Lokalist Istanbul, a Tribute Portfolio HotelDear Valued Guest,On behalf of the entire team at Lokalist Istanbul, please accept our most sincere thanks for your "Outstanding" 10/10 review.We are delighted that you appreciated our prime location next to Taksim Square and the quality of our facilities, specifically the Byredo amenities.I must also extend a special thank you for the beautiful photographs you shared. Seeing our hotel and culinary offerings through your lens is a joy, and we appreciate the effort you took to capture these moments.It brings a smile to our faces to hear that our neighbor, the Shanghai Restaurant, "saved your life" during your stay! Having such comforting dining options just steps away is indeed one of the privileges of our location.Regarding breakfast, we thank you for your praise of the a la carte eggs. However, we have taken your comment that the rest was "average" to heart. In our pursuit of excellence, we will review our buffet offerings to ensure the entire breakfast experience matches the high standard of our made-to-order dishes.We look forward to the privilege of welcoming you back to your Istanbul home in the very near future.With warmest regards,Batuhan Sular Director of Guest Experience Lokalist Istanbul, a Tribute Portfolio Hotel

酒店回复: Dear Valued Guest,Thank you for taking the time to provide such a candid and detailed account of your recent stay. It is with considerable regret and sincere concern that I have read your review, which chronicles an experience that is a far cry from the seamless and comfortable visit we aspire to deliver to every guest.It is clear that we failed you on several critical fronts, beginning with the disappointing handling of your pre-arranged early arrival. The subsequent move to a room that presented its own significant challenges, particularly the issue with the shower flooding, is entirely unacceptable. For this series of operational and maintenance lapses, I offer our most profound apologies. Your remarks on the room's condition, the limited breakfast selection, and the response time of our room service have been noted with the gravity they deserve and are already under review with the respective department heads for immediate corrective action.I am, however, heartened to read that you recognised the sincere efforts of our service staff, who, despite the systemic failings, endeavoured to find solutions for you. This, at least, tells me that the spirit of true hospitality is alive in our team, even when our processes regrettably let them—and you—down.What has happened has happened, and while we cannot turn back the clock on your past stay, we are certainly not prepared to let this be the final chapter of your story with us. I would be most grateful for the opportunity to speak with you directly to discuss how we might properly make amends for the series of disappointments you endured. Your satisfaction is of paramount importance, and I am eager to find a tangible way to restore your faith in Lokalist Istanbul.Please feel free to contact me personally at your convenience.We sincerely hope to be given a chance to demonstrate the true quality of our hospitality in the future.With sincerest apologies and warm regards,Batuhan SularDirector of Guest ExperienceLokalist Istanbul, a Tribute Portfolio Hotel尊敬的贵宾：非常感谢您花费宝贵时间，为我们留下了如此坦诚而详尽的入住反馈。读完您的点评，我深感遗憾与关切。您所经历的一系列问题，与我们力求为每位宾客提供的顺畅、舒适的体验相去甚远，这绝非我们所期望呈现的服务标准。我们显然在几个关键环节上辜负了您的期望。首先，对于您已用积分预订的提前入住未能得到妥善安排，并将您安置在临街嘈杂的房间，我们深表歉意。其后为您更换的无障碍房型又出现浴室“水漫金山”的问题，这更是我们服务中完全不可接受的疏失。对于这一连串的运营和维护失误，我向您致以最诚挚的歉意。您提到的关于房间地板状况、早餐选择有限以及客房送餐响应速度的意见，我们均已记录在案，并已与相关部门主管进行了严肃审查，以立即采取纠正措施。然而，我们也很欣慰地看到，您认可我们的服务人员在整个过程中尽力解决问题的真诚努力。这至少表明，即便流程上有所欠缺，我们团队真正的待客之道精神依然存在，尽管这一次，我们的流程让他们和您失望了。过去的事虽已发生，但我们绝不希望这成为您与我们故事的终章。我非常希望能有机会与您直接沟通，以探讨我们能如何妥善地弥补您此次入住期间所经历的种种失望。您的满意对我们至关重要，我渴望能以实际行动来挽回您对伊斯坦布尔洛卡利斯特酒店的信任。我们诚挚地希望能有机会向您展示我们真正的服务品质。再次致以最诚挚的歉意和温暖的问候，Batuhan Sular宾客体验总监伊斯坦布尔洛卡利斯特臻品之选酒店 (Lokalist Istanbul, a Tribute Portfolio Hotel)

酒店回复: 尊敬的贵宾：感谢您在入住后抽出宝贵时间，与我们分享您的反馈。我们很高兴得知您认为房间“不错”，床品舒适，并且享受了我们便捷的地理位置，轻松步行即可抵达独立大街。然而，对于窗户隔音效果不佳给您带来的不便，我们致以最诚挚的歉意。为客人提供一个宁静的休憩环境是我们最基本的承诺，很遗憾我们在这方面有所不足。作为一家地处城市中心的酒店，我们有时确实会面临外部环境带来的挑战，但您的反馈对我们至关重要，我们将认真评估并寻求改善方案。关于机场巴士站的位置，对于给您带来的困惑我们深表歉意。为了方便您未来出行，Havaist机场大巴站就位于公园对面，紧邻主干道的位置。您的意见是我们不断进步的宝贵财富。我们衷心期待能有机会再次欢迎您的光临，届时我们将竭力为您安排一间我们最安静的客房，为您提供一次真正无懈可击的住宿体验。此致，Batuhan Sular宾客体验总监Lokalist Istanbul, a Tribute Portfolio HotelDear Valued Guest,Thank you for taking the time to share your feedback with us following your stay. We are pleased to know that you found the room "nice," the bedding comfortable, and that you enjoyed our convenient location for walking to Istiklal Avenue.It is, however, with sincere regret that I read your comments regarding the soundproofing of the windows. Please accept our most unreserved apologies for the disturbance this caused. Providing a tranquil environment for our guests to rest is our most fundamental promise, and we are truly sorry that we fell short in this regard. As a hotel in a vibrant city centre, we do at times face challenges from the external environment, but your feedback is critical, and we will certainly review it for potential improvements.Regarding the airport bus, we are sorry for the confusion you experienced. For your future reference, the Havaist airport shuttle stop is located on the street directly opposite the park, adjacent to the main road.Your perspective is an invaluable asset for our continuous improvement. We sincerely hope to have the opportunity to welcome you back, at which time we would be delighted to prioritize one of our quietest rooms for you, to provide a truly flawless experience.With warmest regards,Batuhan SularDirector of Guest ExperienceLokalist Istanbul, a Tribute Portfolio Hotel