酒店回复: We're delighted that you enjoyed our warm hospitality and that our breakfast was a great start to your day. Thank you for your kind review praising our staff. We hope to welcome you back to Cambria Hotel Austin Downtown.
1.0分
商务出差
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I normally have a great experience with Cambria but I think this will be my last visit on a business trip for a while. We got in Monday night around 930 and ordered food. The food was completely raw and I need my food well done. Room service finally made it to our room after 3 attempts for us to get them to come and this was our last night they finally showed up. Valet was okay just there system didn’t work so we couldn’t request the car until we got downstairs. It’s wayyy better in the summer. I just didn’t have a pleasant stay this to round. And I always stay here when I travel to Austin for work.
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酒店回复: We truly appreciate your repeat business and value your feedback. We’re disappointed that this visit didn’t meet your expectations. All of your concerns are being shared with our leadership team. We hope you’ll give us another opportunity to provide you with a stay that better reflects our high standards and allows us to regain your trust.
1.0分
其他
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The valet ruined the trip. He was rude and extremely unhelpful. We ended up using the valet at the hotel next door and walking over. Would have canceled the reservation and booked at the hotel next door if we had more time.
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酒店回复: Thank you for letting us know about your experience. We’re disappointed that the valet didn’t reflect our high standards for excellent service. Please know that we will review this matter with the team. We hope you’ll give us another chance to provide you with a much better stay.
4.0分
家庭亲子
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Construction right outside the window wasnt a huge deal. We used the provided noise machine. Beds and pillows are very comfortable. Ice machine didnt work on our floor. Biggest pet peeve for me is mold in the shower and there was mold. The common areas were really beautiful and spacious. Staff was friendly and helpful. Walk through the parking garage to the alley, it backs up to Rainey Street. Great restaurants, bars, shopping. Irritated me that there is a charge for breakfast and $55 a day for parking
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酒店回复: We appreciate your perspective. Thank you for your kind words about our friendly staff, comfortable beds, beautiful common areas, and convenient location. While we're happy that there were many positive aspects to your stay, we're disappointed that we fell short of fully impressing you. We're sharing your comments with our leadership team. It's our hope that you'll stay with us again.
1.0分
其他
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First night lots of construction noise - I moved to the other side of the hotel - lots of noise from Sixth Street. Couldn't sleep either night. They comped the first night.
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酒店回复: Thank you for sharing your perspective. We understand the need for a quiet environment and regret the noise during your stay. We hope you'll give us another chance to provide you with the peaceful stay you anticipated and deserved.
5.0分
家庭亲子
Hotel Cambria was a perfect stay especially to walk & experience Rainey Street night life. Check out Bunbalow also. Great Vibe
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酒店回复: We're thrilled that our location allowed you to better enjoy Austin's night life. Thank you for staying with us and rating us with a perfect score. It was our pleasure to provide you with an excellent experience and we hope to do it again soon.
4.0分
其他
The room was nice and comfortable. It is a good location with the river and close to Congress Street.
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酒店回复: We’re happy that our comfortable accommodations and great Austin location contributed positively to your trip. Thank you for sharing your experience. We hope you’ll stay with us again.
4.0分
其他
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Bed was very uncomfortable. Party noise every night. Light bulb burned out. No way to keep the bathroom light from automatically turning on at night. Closet configuration doesn’t allow room to hang clothes. Staff was friendly and helpful. Pool area was great!
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酒店回复: We appreciate your kind words about our friendly staff and enjoyable pool. That said, we’re deeply disappointed that other features of your stay were less favorable. We’re sharing your valuable feedback with our leadership team. We hope you’ll give us the chance to better impress you.
Cambria 酒店是雷尼街（Rainey Street）附近众多重建项目中的一处新酒店。雷尼街是一个历史悠久的地标，那里的房屋已被改造成娱乐场所。而 Cambria 酒店则完全不同，拥有创新前卫的装饰和轻松的氛围。请注意，停车费为每天 49 美元，且仅提供代客泊车服务。基于我们在奥斯汀的需求，我们选择不租车。这次我是带着大儿子来探望我小儿子及其家人，所以我们希望选择一处靠近夜生活场所的酒店。当地司机向我们介绍了附近历史街区的变化，酒店员工非常友善，满足了我们的一切需求。酒店的饮水站是一个加分项。我认为 Cambria 酒店可以在客房价格、菜单项目以及大堂酒吧/屋顶酒吧的运营时间方面进行改进，因为我们入住期间员工人手不足。步行前往娱乐街需要穿过一条后巷，这一点多少影响了酒店本身的奢华氛围。酒店可以轻松调整其营销策略，将内部娱乐设施与代客泊车服务结合起来，使其更加顺畅和实惠。这是一家可爱的酒店，如果能在这方面稍作调整，完全可以成为一站式度假胜地。新商业开发与基层企业携手合作，是为游客和长期居民带来平稳变革的关键。泳池氛围很棒，健身房也很干净，一楼的等候区是一个方便的会面点。
服务不满意，在出门前告知前台，请求打扫卫生的情况下，没有打扫房间。
早餐太棒了！而且员工非常友好热情。
I normally have a great experience with Cambria but I think this will be my last visit on a business trip for a while. We got in Monday night around 930 and ordered food. The food was completely raw and I need my food well done. Room service finally made it to our room after 3 attempts for us to get them to come and this was our last night they finally showed up. Valet was okay just there system didn’t work so we couldn’t request the car until we got downstairs. It’s wayyy better in the summer. I just didn’t have a pleasant stay this to round. And I always stay here when I travel to Austin for work.
The valet ruined the trip. He was rude and extremely unhelpful. We ended up using the valet at the hotel next door and walking over. Would have canceled the reservation and booked at the hotel next door if we had more time.
Construction right outside the window wasnt a huge deal. We used the provided noise machine. Beds and pillows are very comfortable. Ice machine didnt work on our floor. Biggest pet peeve for me is mold in the shower and there was mold. The common areas were really beautiful and spacious. Staff was friendly and helpful. Walk through the parking garage to the alley, it backs up to Rainey Street. Great restaurants, bars, shopping. Irritated me that there is a charge for breakfast and $55 a day for parking
First night lots of construction noise - I moved to the other side of the hotel - lots of noise from Sixth Street. Couldn't sleep either night. They comped the first night.
Hotel Cambria was a perfect stay especially to walk & experience Rainey Street night life. Check out Bunbalow also. Great Vibe
The room was nice and comfortable. It is a good location with the river and close to Congress Street.
Bed was very uncomfortable. Party noise every night. Light bulb burned out. No way to keep the bathroom light from automatically turning on at night. Closet configuration doesn’t allow room to hang clothes. Staff was friendly and helpful. Pool area was great!