We enjoyed our stay! Everything was great from start to finish, we love, if you're thinking about going please do, you won't be disappointed!
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酒店回复: Thank you for your kind words! We’re delighted to hear you enjoyed your stay from start to finish. We appreciate your recommendation and can’t wait to welcome you back for another visit!
5.0分
情侣出游
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This resort is the perfect getaway in a relaxing, incredibly beautiful setting. The staff is friendly and attentive. A day lounging around the beautiful pool, meeting new friends, and enjoying delicious cocktails was the perfect ending to our summer filled with travel.
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酒店回复: Thank you for sharing such kind words! We’re delighted you enjoyed the relaxing atmosphere, beautiful setting, and time by the pool. It’s wonderful to hear our team made your experience memorable. We hope to welcome you back for another perfect escape soon!
5.0分
情侣出游
We had a wonderful time golfing. All of the courses were great. The Keep needs a few more years to be mature but it was still an incredible experience.
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酒店回复: Thank you for sharing your experience! We’re so glad you enjoyed your time on the courses and had such a great golfing experience overall. The Keep is still in its early years, but we’re excited to see it grow and mature into something truly special. We look forward to welcoming you back for another round soon!
5.0分
情侣出游
I love it i would go back . The only thing i can say is if you want to go eat off the property everything is 45min away so you are around nothing
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酒店回复: Thank you so much for your kind words! We're thrilled to hear that you loved your stay and would return—that means the world to us.We understand that our remote location can be a bit of a trade-off. While it offers peaceful seclusion and incredible views, it does mean dining options off-property require a bit of a drive. That’s why we aim to offer a variety of great on-site dining experiences to make your stay as convenient and enjoyable as possible.We hope to welcome you back to Cloudland again soon for another relaxing getaway!
3.0分
家庭亲子
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The property was great. We went for Fourth of July weekend. The weekend entertainment was well organized and the kids had a good time. Our 2 rooms when we arrived were not very clean and were missing towels. We did call and they delivered some very quickly. The cleanliness of the rooms after being serviced daily was definitely not great. We had an eye contact from I can only assume was the guest before us on the side table next to the bed dried up. It remained there all 3 nights we stayed which means no one was cleaning the side tables. We made sure the tables were free of items so that they would be cleaned but never were. The same went for the shower glass.
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酒店回复: Thank you for choosing to spend your Fourth of July weekend with us, and for taking the time to share your experience.We’re so glad to hear that you and your family enjoyed the weekend entertainment and that the kids had a great time—that means a lot to us. I also appreciate your mention of our team’s prompt response in delivering towels once notified.However, I’m truly sorry to learn about the issues with the cleanliness of your rooms during your stay. What you described is far from the standard we aim to provide, and I sincerely apologize for the oversight—especially the missed areas like the bedside tables and shower glass. Your feedback has been shared with our housekeeping leadership team so we can address this directly with the staff involved and reinforce our quality control procedures.We hope you’ll consider giving us another opportunity in the future to provide the high standards of comfort and care that we’re known for.
5.0分
其他
I had a great time at the resort, I loved absolutely everything
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酒店回复: Thank you so much for sharing! We’re thrilled to hear you loved everything about your stay. We hope to welcome you back again soon!
5.0分
其他
I love this property! Views are stunning, golf is great, hiking trails are amazing, so much to do! Perfect for a weekend getaway
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酒店回复: Thank you so much for the wonderful review! We're thrilled to hear you loved your time at Cloudland at McLemore Hotel. From the stunning views to golf, hiking, and everything in between — it sounds like you made the most of your getaway, and we couldn’t be happier to hear it.We can’t wait to welcome you back for another mountain escape soon!
5.0分
其他
Amazing! The grounds, the spa, the golf….all of it!
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酒店回复: Thank you for your wonderful review! We're so glad you enjoyed the grounds, spa, and golf—sounds like you made the most of your time with us. We can’t wait to welcome you back for another amazing stay!
4.0分
其他
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this is a beautiful property. However, issues with the restaurant and staff not washing their hands after picking up floor mats behind the bar immediately started touching food and glasses without washing hands. Wait staff seems to feel the need to tell me what I should order and what they like instead of just asking me what I would like to order. extremely annoying. They force you to use valet parking and then charge you $40 a day, ridiculous.
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酒店回复: Thank you for taking the time to share your feedback. We're delighted to hear that you found our property beautiful. Providing an exceptional experience for our guests is always our top priority, and we appreciate you bringing your observations to our attention.We strive to maintain the highest standards in both service and cleanliness, and we will certainly review your concerns with our team to ensure that every guest feels comfortable and well cared for. Additionally, we aim to offer a dining experience that is both engaging and enjoyable, and we regret if this approach did not meet your expectations. We truly value your feedback and hope to have the opportunity to welcome you back in the future.
酒店坐落在群山环绕之中，非常新，景色令人惊叹。酒店内部餐厅以及高尔夫俱乐部的餐厅都很好吃，价格也很公道。我非常乐意再次光临。
We enjoyed our stay! Everything was great from start to finish, we love, if you're thinking about going please do, you won't be disappointed!
This resort is the perfect getaway in a relaxing, incredibly beautiful setting. The staff is friendly and attentive. A day lounging around the beautiful pool, meeting new friends, and enjoying delicious cocktails was the perfect ending to our summer filled with travel.
We had a wonderful time golfing. All of the courses were great. The Keep needs a few more years to be mature but it was still an incredible experience.
I love it i would go back . The only thing i can say is if you want to go eat off the property everything is 45min away so you are around nothing
The property was great. We went for Fourth of July weekend. The weekend entertainment was well organized and the kids had a good time. Our 2 rooms when we arrived were not very clean and were missing towels. We did call and they delivered some very quickly. The cleanliness of the rooms after being serviced daily was definitely not great. We had an eye contact from I can only assume was the guest before us on the side table next to the bed dried up. It remained there all 3 nights we stayed which means no one was cleaning the side tables. We made sure the tables were free of items so that they would be cleaned but never were. The same went for the shower glass.
I had a great time at the resort, I loved absolutely everything
I love this property! Views are stunning, golf is great, hiking trails are amazing, so much to do! Perfect for a weekend getaway
Amazing! The grounds, the spa, the golf….all of it!
this is a beautiful property. However, issues with the restaurant and staff not washing their hands after picking up floor mats behind the bar immediately started touching food and glasses without washing hands. Wait staff seems to feel the need to tell me what I should order and what they like instead of just asking me what I would like to order. extremely annoying. They force you to use valet parking and then charge you $40 a day, ridiculous.