酒店回复: Estimado huésped:Gracias por tomarse el tiempo para compartir sus comentarios sobre su experiencia en el Red Roof Inn Charleston - Dunbar. Agradecemos sinceramente sus comentarios y lamentamos mucho que no haya quedado satisfecho con su experiencia, lo que le ha dado una calificación de 8/10. Indicó que no estaba satisfecho con la limpieza del hotel. Sus comentarios son fundamentales para que podamos ofrecer una estancia limpia, cómoda y con una excelente relación calidad-precio a todos nuestros huéspedes.Sepa que lo valoramos como nuestro huésped y agradecemos su preferencia. Gracias por compartir sus inquietudes y espero que nos brinde la oportunidad de brindarle un mejor servicio en Red Roof la próxima vez que planifique su viaje.Sincerely,ChirellRed Roof ManagementRediResponse Specialist
5.0分
商务出差
原文
翻译提供方：Google
我希望你去酒店外面接那些人。
5.0分
商务出差
原文
翻译提供方：Google
酒店没有难闻的气味
2.0分
商务出差
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Staff was good, cleanliness was average at best. The bath towels didn’t look clean and no washcloth available. Dirt on the floors. Just overall very run down. The price did reflect.
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酒店回复: Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Red Roof Inn Dunbar. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the condition of the towels and the floors. However, we are glad that you found our hotel staff good.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Sincerely,IshiRed Roof Management RediResponse Specialist
2.0分
商务出差
Stay far away.
Keeping my $100 deposit, over a hair drier, that wasn’t even in the room. Don’t stay here
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酒店回复: Hello Valued Guest!Thank you for your comments. Our records indicate that you’ve filed a Guest Relations case with our dedicated team. We're glad to see you reached the appropriate department and will allow you to work directly with them toward a resolution. Should you have any further concerns, please let us know. Thank you again!Sincerely,LeahRediResponse SpecialistRed Roof Management
5.0分
商务出差
Loved it
Everything was perfect. It’s only been around for an about a year and everything seems brand new.
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酒店回复: Dear Esteemed Guest,Thank you for taking the time to share your feedback about your experience at the Red Roof Inn Shelbyville. We are so pleased to hear that everything was perfect during your stay! Knowing that you appreciated the newness of our facilities is wonderful. It's our goal to ensure every guest enjoys a pristine and comfortable environment.Red Roof is committed to delivering exceptional experiences. We're confident you'll be impressed with our services and look forward to exceeding your expectations on your next stay!Sincerely,JMRed Roof Management RediResponse Specialist
4.0分
其他
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We chose this hotel because it was pet friendly. We were in town for my nephews funeral and needed a pet friendly hotel. Over all the experience was good. They just need to do a better job cleaning the floors in the rooms.
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Dunbar. We sincerely appreciate your comments and we extend my sincere condolences on the passing of your nephew. I'm glad you found our pet-friendly accommodations helpful during your stay. We understand the importance of cleanliness and we are sorry to hear that the floor cleaning did not meet your expectations.We hope to continue to provide great experiences for you at Red Roof. It would be our pleasure for you to repeat your experience with us in the future.Sincerely,ZyRed Roof ManagementRediResponse Specialist
3.0分
商务出差
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The computer was not working I asked earlier by email for first floor I had called this a.m. and I asked for a second floor and was told I could get one so I called back after I finish working today and nothing had been done about acquiring a second floor the lady hung up on me This a.m. and didn’t even give me an OK or not that I could get a second floor I talked to ******* and that was a waste of my breath I’ve worked a 10 1/2 hour shift today and drove four hours to get to this location and the computer is broken
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酒店回复: Dear Hotel Guests,Thank you for taking the time to tell us about your experience at the Red Roof Inn Dunbar. I am very sorry to hear about the issues you experienced during your stay. I understand your frustration with the state of the computer and the interactions with our staff that you do not like. Please accept my sincere apologies for the inconvenience and stress this caused, especially after your long workday and drive. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Very truly yours,AnnRed Roof Management RediResponse Specialist
看看你付了多少钱吧。我知道，花了200美元，我绝对应该得到比这更好的服务。
Bah Humbug
太可怕了。我们到了那里，警察正在抓捕另一对夫妇。这绝对不是我在圣诞节前周末想要看到的戏剧
我认为他们应该更深入地进行清洁，
我希望你去酒店外面接那些人。
酒店没有难闻的气味
Staff was good, cleanliness was average at best. The bath towels didn’t look clean and no washcloth available. Dirt on the floors. Just overall very run down. The price did reflect.
Stay far away.
Keeping my $100 deposit, over a hair drier, that wasn’t even in the room. Don’t stay here
Loved it
Everything was perfect. It’s only been around for an about a year and everything seems brand new.
We chose this hotel because it was pet friendly. We were in town for my nephews funeral and needed a pet friendly hotel. Over all the experience was good. They just need to do a better job cleaning the floors in the rooms.
The computer was not working I asked earlier by email for first floor I had called this a.m. and I asked for a second floor and was told I could get one so I called back after I finish working today and nothing had been done about acquiring a second floor the lady hung up on me This a.m. and didn’t even give me an OK or not that I could get a second floor I talked to ******* and that was a waste of my breath I’ve worked a 10 1/2 hour shift today and drove four hours to get to this location and the computer is broken