酒店回复: Dear Sir / Madam,Thank you so much for this absolutely lovely review! We’re thrilled to hear that you enjoyed your birthday surprise and had such a relaxing, refreshing stay with us. It truly means a lot to know our atmosphere and service made your time in Ubud special. Your kind words will be shared with the whole team and they’ll be thrilled to hear your recognition.We hope to welcome you back again someday. and meanwhile, wishing you all the best! Warm regards,I Nyoman JuniasaResort Manager
酒店回复: Dear Sir / Madam,Thank you very much for taking the time to share such detailed feedback about your stay with us. We truly appreciate both your positive comments and your constructive suggestions.We’re delighted to hear that you enjoyed the room quality as well as the unique rainforest and volcano views. It’s also encouraging to know that you found our food offerings exquisite, even though we understand that the flavor profile and pricing did not fully meet your personal expectations. Taste preferences can vary greatly, and your comments regarding saltiness, sweetness, and value are valuable for our culinary team as we continue refining our menus.We sincerely apologize for the inconveniences you experienced with the surrounding infrastructure, attraction facilities, sink height, and the hot water availability. These are not the standards we strive to uphold. Your feedback has been shared with our engineering and management teams for review and improvement, particularly regarding water pressure and hot water supply.Regarding the extra bed fee for your child, we understand your concerns about the pricing. While extra bed charges are based on operational costs and package inclusions, we’re glad our team was able to reach a mutually acceptable solution during your stay. We will continue to review our family accommodation policies to ensure they remain fair and transparent.Your feedback is extremely important to us, as it helps us identify areas where we can improve the guest experience. We hope to have the opportunity to welcome you again in the future and provide you with a more comfortable and satisfying stay.Warm regards,I Nyoman JuniasaResort Manager
A big thank you to Jenny at the front Staff, Nova our driver, and Andy for keeping our room so well looked after. We’re very grateful for all your kindness and support.
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酒店回复: Dear enzowang,Thank you very much for taking the time to share such a thoughtful review of your stay with us. We’re truly delighted to hear that you found your room beautiful and that so many members of our team helped make your visit memorable.Jenny, Nova, and Andy will be especially happy to see your kind words — we’re very proud of their dedication, and it means a great deal that their care and service stood out to you. I’ll be sure your appreciation is shared with them personally.We also sincerely appreciate your honest feedback. We understand that our location may feel less convenient for some travelers, as we are located on the secluded area in Ubud and we’re continuously working on improving transportation options and local recommendations to make getting around easier. Regarding dining, we’re in the process of expanding and enhancing our facilities and we apologize for the inconvenience cause during this enhancement.Most importantly, I’m very sorry to hear about the unpleasant incident you experienced on your first day. This is certainly not the standard of conduct we expect from our team. Please know that we take matters like this very seriously, and we would welcome the opportunity to learn more so we can address it appropriately and ensure every guest feels comfortable and respected.We hope on your next visit you’ll have the chance to enjoy more of our facilities and activities as they come fully online. Thank you again for your kindness and for choosing to stay with us. We hope to welcome you back for an even more seamless experience in the future.Warm regards,I Nyoman JuniasaResort Manager
酒店回复: Dear Sir/Madam,Thank you for taking the time to share your recent stay experience at Anantara Ubud Bali Resort!We are pleased to learn that you enjoy every aspect of your stay experience, from the welcoming, the food and the little touches on minbar options. We’ll be sure to share your kind words with the team, and they will be so happy to know they made your experience memorable.Thank you once again for choosing to stay with us and we look forward to welcoming you back to Anantara Ubud Bali Resort for another memorable stayWarm regards,I Nyoman JuniasaDirector of Rooms
1人觉得有用
0.5分
巴彦戈安套房
朋友出游
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我们一共8个朋友（4对夫妻）约在一起特意选了我们认为服务和环境都会很好的巴厘岛度假酒店（Anantara Ubud Bali Resort）入住两晚来度过难得的假期，结果与我们的期待不能说是大相径庭，只能说是完全完全完全背离…
酒店回复: Dear chocos_likey,Thank you for taking the time to share your detailed feedback about your recent stay at Anantara Ubud Bali Resort. We are truly sorry to learn that your experience did not meet your expectations, and we sincerely apologize for the inconveniences you and your friends encountered.Our internal investigation, conducted with the respective department heads, has identified the following points:Spa Services:Upon check-in, your group’s spa booking requests coincided with a period of high occupancy and limited availability, which regrettably prevented us from accommodating all preferred treatment times. Our Guest Relations and Spa teams coordinated closely to secure five treatment slots for the group; however, repeated changes to the booking required several adjustments. Ultimately, three treatments were confirmed, and two were cancelled.Front Office & Communication:Your group of eight arrived at 12:30 PM on 3 October, having reserved four Payangan Suites—three under one booking and one separately. To honor your request to have adjacent rooms, our Front Office team reassigned rooms to 501–504, which required some time to coordinate.During the check-in process, our Guest Relations Officer provided detailed information regarding spa options, resort activities, and facilities. As our standard check-in time is 3:00 PM, only one room was initially available, with the remaining rooms ready at 1:00 PM and 2:00 PM, respectively—before the official check-in time. Our team offered facility access while waiting, though the group chose to remain on-site for lunch. Prior to escorting you to your rooms, a brief resort orientation was also provided.Food & Beverage Operations:During breakfast at 9:40 AM—a peak service period—our team informed guests of potential delays and apologized for any inconvenience caused. We continue to retrain our staff to improve both service efficiency and food consistency. Regarding in-room dining, both the Minor app and QR code ordering systems were tested and found to be functioning correctly. Late Check-Out Request:Late check-out is always subject to availability, particularly during high occupancy periods such as weekends. In your case, we were able to extend two rooms for late check-out. Your additional concerns were brought to our attention approximately three hours before departure, which limited our ability to address them in real time, though alternative offers were made.We fully acknowledge that your experience fell short of expectations and sincerely regret the inconvenience and frustration this caused. Your feedback is invaluable in helping us strengthen our operational standards and ensure that future guests enjoy a seamless experience.Thank you again for your valuable input. We wish you the best in your future travels and hope you find a property more suited to your preferences next time you visit Bali.Warm regards,I Nyoman JuniasaDirector of Rooms
酒店回复: Dear Mrs. Coco Cong,Thank you very much for taking the time to share your detailed feedback. We are delighted to hear that you enjoyed your stay overall, especially the service provided by our restaurant team, and we will gladly share your kind words with them.We are, however, truly sorry for the inconveniences you experienced. Regarding the late pick-up in Ubud, we understand how frustrating it must have been to wait that long, especially when travel time is known to be unpredictable. We will review our scheduling procedures to ensure our drivers depart earlier in high-traffic areas to minimize delays for our guests.We are equally concerned about your experience with the photography service. While the photo shoot is provided by an external partner, we take full responsibility for ensuring that all offers promoted in our hotel are presented clearly and transparently. Therefore, the information has been clearly listed on the voucher, with 30 minutes complimentary photo session completes with one exquisite, printed photo. Based on the investigations, pricing was also promptly present before we proceed with the additional charges for any additional photo printed. We really value your feedback as it helps us to improve in the future and taking an action on the level of communication we expect from our partners, and we will be revisiting both our policies and staff training to ensure such misunderstandings do not happen again.We sincerely apologize for the disappointment this caused during your vacation, and thank you once again for your feedback, both the praise and the criticism. Your comments will directly guide improvements across our operations.Warm regards,I Nyoman JuniasaDirector of Rooms
酒店回复: Dear Lisa0919,Thank you for taking the time to share your wonderful experience at Anantara! We're so pleased to hear that you were impressed with our resort and found our team to be friendly. It's wonderful to hear your kids also had a great experience with our Kids Club.Your great feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service. Thank you and we hope to have the pleasure of welcoming you and family back for another memorable stay in the future!Best regards,I Nyoman JuniasaDirector of Rooms
在乌布丛林深处，我们升级了房型，可能是最明智的决定之一，Villa很不错。酒店服务人员都很周到，客人也不多，显得格外安静。我们有事的时候，孩子还可以交给kid club的工作人员。感谢Youli准备了帐篷和礼物给小朋友，他很喜欢。酒店会有shuttle bus 去乌布中心，但如果去其他地方出租车据说不好叫，我们用了酒店的车。司机也很健谈，带我们去了好几个地方。
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酒店回复: Dear M250194****,Thank you very much for taking the time to share your experience. We are truly delighted to hear that your stay with us in Anantara Ubud was such a memorable one.It’s wonderful to know that you found the villa to be very nice and peaceful. We’re also glad our team’s attentiveness and the quiet surroundings provided the perfect setting for your holiday.It’s great to hear that your children enjoyed their time at the Kids Club, and that Yuli’s thoughtful preparations with the tent and gifts made them feel extra special – we’ll be sure to share your kind words with him.Thank you as well for highlighting our transportation services. We're pleased our shuttle and car service contributed to your convenience and exploration of Ubud, and that our driver made your journey even more enjoyable.We truly appreciate your kind feedback and hope to welcome you and your family back for another relaxing escape in the future.Warmest regards,I Nyoman JuniasaDirector of Rooms
太棒了 生日也很用心
设：
环境chill：
服务超满分
很喜欢这次在乌布的短暂停留
收获满满
感谢工作人员
满意
：
房间不错的，雨林景观和火山远景很有特色。但是周围基础设施太差，各种景点没有太多特色，景点的设施也比较差。酒店的餐食很精致，但比较贵，人均200-500。味道我不太吃的来，偏咸偏甜。酒店洗手池太低，容易溅水出来，晚上十点以后热水就基本没有了。
另：我买的双人套餐，一个11岁的娃每晚加床折合下来要补600多一晚，我讲价后补了500多一晚。
房间是非常漂亮的 位置有些不太方便 餐厅目前只有一家
选择很少 早餐是点餐形式 味道还可以
入住第一天发生了一些不愉快和一位男工作人员 其余的员工非常热情周到也很细心 酒店其他的设施和活动目前没来得及体验 感觉非常新的酒店 还在陆续准备中
A big thank you to Jenny at the front Staff, Nova our driver, and Andy for keeping our room so well looked after. We’re very grateful for all your kindness and support.
非常享受的一段旅程
酒店在山顶 路程比较远
里面住客不多 基本上都可以有服务生随时服务 lobby那边有一个小店很值得逛，有巴厘岛当地的衣服。也不贵
免费迷你吧:很满意
抵达时赠送迎宾礼物:也很满意
早餐的印尼炒面很好吃
我们一共8个朋友（4对夫妻）约在一起特意选了我们认为服务和环境都会很好的巴厘岛度假酒店（Anantara Ubud Bali Resort）入住两晚来度过难得的假期，结果与我们的期待不能说是大相径庭，只能说是完全完全完全背离…
1.入住第一天我们想约spa，我们的需求说得非常清楚（8个人英文都非常流利）：8人不需要同时做，最好每对夫妻可以一起，希望前台提供可以预约的时间让我们选择，沟通了半天前台没有一个人说得清楚。浪费了超过半小时的时间和前台沟通，以为终于预约上了，结果发现前台把我们预约的时间当作可选时间发给其他想预约的人了。
2.约完spa准备入住前的酒店tour，结果又是一场漫长等待，房卡理了十分钟我们也说了好多遍，但是就是理不明白哪个房间给哪对夫妻。
3.我们第二天一早我们9:40到餐厅吃早餐，点完早餐半个小时也迟迟不见上餐，就连咖啡都没上（每个人点的都是很简单的食物，比如avo toast、egg benedict这类酒店非常传统且准备时间很短的食物且当时人流量并不大），我们几个人都非常的不解。由于我们接下来还有约好的行程，司机11点来接我们，我们必须10:30回房间准备出发的装备，我们实在等不及了才催的服务生。最后终于在快到10:30的时候给我们上了早餐，（早餐还很糊弄，两人同样点了laksa结果两份都少的可怜，一份只有汤，一份只有粉……）导致我们在狼吞虎咽的情况下10:40才吃完。本以为早餐时间很充裕，结果我们上车还迟到了十分钟…
4.点in-room service，不知道系统发什么疯，一直说房间和预订人姓对不上。打电话到客房服务一直没人接，最后气不过直接打车一小时去市区吃饭。
5.因为我们订了三点的车离开酒店前往机场，所以我们和酒店申请了延退，前台说需要等通知。后来的故事就是退房前一天下午前台给我朋友房间打电话，问我朋友是不是想要延退，以及想要到几点，朋友说想要到2点，前台人员回答：不能延退，只能12点正常退房……我请问了，那打电话干嘛？？耍人呢？
结论：巴厘岛乌布的安纳塔拉我会和任何要来巴厘岛的人避雷。这并不是我们第一次入住安纳塔拉，清迈的安纳塔拉给我们留下很好的印象，所以我们也是满怀期待的来，但是以后对于安纳塔拉这个品牌我们大概是心里会打很多问号了。将近四千人民币一晚的酒店给我们这样糟糕的体验，我真的觉得对不起钱。
图片是两碗早餐 laksa，一碗只有面没有汤 一碗只有汤没有面。真心劝大家避雷，这也不是我们第一次来巴厘岛，但这是有史以来最差的酒店。
图片端上来原图直出，管家也想吐槽，倒是一直笑嘻嘻的，就是没有一件事办成的 😃😃😃
在乌布安纳塔拉度过了一段美好的时光。酒店设计精美，周围绿意盎然，感觉既宁静又奢华。工作人员非常细心热情，从早餐到晚餐，食物都很棒。这里将大自然、舒适和热情好客完美融合。强烈推荐给任何想在乌布放松身心、恢复精力的人。
服务挺不错的，特别是餐厅的服务员，服务特别好。家人度假，2间房住了2晚。 避雷一，晚上酒店去乌布接我们的车，晚了55分钟。一直在强调堵车，乌布堵车大家都知道，所以为啥不能提前出发，我们就这样待在停车场等到所有酒店客人都走了。避雷二，入住时看到拍照，跟我们说拍照是免费的。然后退房时收到一张380万不包括税费的拍照账单。解释如下：拍照免费，一张照片免费，其余得买。能够听懂，不过这些话为啥不是一开始就说？完全是套路。拿出一张我女儿签字的纸，说有我女儿签字。第一，我女儿16岁，这不是客房的点餐服务，让她签字就觉得有理了好像在玩套路！第二，收费的价格没有一开始就告诉家长，是等我女儿化好妆，拍好照，第二天选好照片，才拿出价格让她选，孩子只能选了一个最便宜的，380万不含税。这种第三方在酒店里拍照营销的套路挺低级的，说起来好像很有道理，其实大家都明白是啥套路。 最后打了对折，是问了第三方老板。再次强调：能够听懂只有拍照和一张照片是免费的，你们得提前说！不是等孩子化好妆 拍好照 第二天选好照片再说！不用玩套路，谢谢！
我和我先生都不知道价格的事情，我不知道你们提前告诉了谁？正常正规流程，是在我们提出需要拍照前就是入住的时候，给我们两位家长看价格表，我们一定不会让女儿拍照！让16岁的孩子做决定，是很不道德的，你们觉得有道理继续就好，谢谢！
整体是不错的，在山上，就是离乌布市区有点远，每次要出入等于要走一段盘山公路。小酒吧、赠送甜品等都是顶级，儿童中心各种娱乐，游戏机，乒乓球，桌球等够孩子玩很长时间。
虽然离乌布市中心有点远，但也因此更安静、更私密。酒店是去年新开的，很干净，员工也都非常友善。
不过有点可惜的是，两个泳池中有一个在施工，主打的特色餐厅也暂停营业，导致我们没能充分体验酒店的设施。要是能提前告知，我们可能会选择其他日期入住的ㅠㅠ
在乌布丛林深处，我们升级了房型，可能是最明智的决定之一，Villa很不错。酒店服务人员都很周到，客人也不多，显得格外安静。我们有事的时候，孩子还可以交给kid club的工作人员。感谢Youli准备了帐篷和礼物给小朋友，他很喜欢。酒店会有shuttle bus 去乌布中心，但如果去其他地方出租车据说不好叫，我们用了酒店的车。司机也很健谈，带我们去了好几个地方。