酒店回复: Dear guest,We are delighted to read that you were completely satisfied with your stay. We are particularly proud that you praised the cleanliness of the rooms, the modern amenities, and the friendly team. We are also pleased that you found our breakfast and the central location opposite the main train station convenient and that you were able to relax. Thank you for taking the time to share this appreciative feedback. We hope to welcome you back soon.Best regards,Your H-Hotels teamNicole Krötz - Online Reputation Manager
酒店回复: Dear Guest,Thank you very much for your excellent feedback and kind words about your stay with us. We are delighted that you found our four-bed room with bunk beds particularly suitable for a family trip. We are also very pleased to read that you appreciated the convenient location right next to the main train station and near the river. We also thank you for your positive comments about our breakfast, which, with its variety and selection of hot drinks, met your expectations. We hope to welcome you and your family back as our guests on your next trip.Sincerely,Your H-Hotels TeamNicole Krötz - Online Reputation Manager
酒店回复: Dear Guest, Thank you for taking the time to describe your experience in such detail. We are sorry to hear that several aspects of your stay did not meet your expectations, particularly regarding the additional charges and the service. We understand your frustration at being charged on-site and are also sorry that the bed was not in good condition upon arrival.We take your feedback very seriously and will forward it to the relevant departments to improve our service. However, we are pleased that you received support from the booking platform.Kind regards, Your H-Hotels Team, C. Morano – Online Reputation Manager
酒店回复: Dear Guest, Thank you so much for taking the time to share your impressions with us. We are delighted that the central location of our hotel and the vibrant surroundings enhanced your stay.We also greatly appreciate your positive feedback about our service team. We will take note of your suggestion regarding the missing kettle and will use this information to continuously improve our services.Sincerely, Your H-Hotels Team, C. Morano – Online Reputation Manager
酒店回复: Dear Guest,Thank you so much for taking the time to provide such detailed feedback. We are delighted that you appreciated our central location and our service. We have taken your comments regarding the room amenities and lighting to heart and regret that the comfort level did not fully meet your expectations. We are especially pleased that your stay around the sporting event was enjoyable and that you found our luggage storage to be straightforward. We would be delighted to welcome you back on another visit and wish you all the best until then.Sincerely,Your H-Hotels TeamNicole Krötz - Online Reputation Manager
3.3分
舒适双床房
商务出差
地理位置还行，但是没有停车位。
前台描述不准确，以为是跟市政停车位合作，可以免费停车，结果最终还是要给二十多欧的停车费。
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酒店回复: Dear Guest,Thank you for taking the time to share your feedback with us. We deeply regret that there was a misunderstanding regarding the parking situation and that you ended up incurring unexpected costs. We will incorporate your comment into the information flow at reception so that our guests are clearly and transparently informed about all parking options and costs in the future. We hope you enjoyed your stay in Saarbrücken and would be pleased to welcome you back in the future.Best regards,Your H-Hotels TeamNicole Krötz - Online Reputation Manager
酒店回复: Dear guest,Thank you very much for your review and your kind feedback regarding the central location of our H2 Hotel. We are sorry that the open-plan bathroom and the room layout did not quite meet your expectations. It's a shame that you may not have seen our numerous photos of the room categories beforehand. We hope you still enjoyed your stay in Saarbrücken and will visit us again sometime.Kind regards,Your H-Hotels TeamNicole Krötz - Online Reputation Manager
酒店回复: Dear Xilasananren,Thank you very much for your feedback and praise regarding our H2 Hotel. We are very sorry that the open-plan design and the bathroom layout did not meet your expectations. We regret that the room photos on our website were not helpful in this regard. We hope you still had a pleasant stay.Kind regards,Your H-Hotels TeamNicole Krötz - Online Reputation Manager
房间设施都特别干净 工作人员也很友好 房间装修很新很智能 特别安静 早餐也很适合出差人士 地理位置方便 就在主火对面 步行一分钟
四人间两个上下铺还挺有意思的，家庭出游很合适。离主火很近，出来就看到，往下走十几米就到河边，位置特别好。早餐也不错，挺丰富的，还有热茶。
提前办理入住加收20欧的费用，带狗狗入住，写的免费，但是入住的时候必须加收15欧，门口没有停车的地方，都需要自己交钱，早餐都是白人饭，好在携程把携带宠物的费用给我补回来了，携程服务还是很靠谱的，但是这个酒店很死板，服务一般，一进门发现床是坏的，担心他们的死板，就赶快通知前台给换了房间，如果不提前说，他们真有可能扣你钱的
来萨尔布吕肯看樊振东，酒店地理位置很好。出了火车站正对面街道尽头的高楼就是，步行大约600米左右。酒店楼下是圣诞市场和主商业街的起点，看比赛之前可以逛逛。前台Serena很热心，帮我加热了我的肯德基打包。略微有不足的是房间里没有烧水壶，需要自行备水。
一个人来看樊振东德甲比赛住的 这边球迷来住的不少 也有很多德国本地人住 因为地理位置非常方便 就在火车站附近 含早餐 房间确实很小 也没个写字桌啥的 床头两个小台面放放手机充个电 也是基本的洗漱用品拖鞋啥都不提供 德国都这样么 整体住下来最不喜欢的是没有主光 房间真的很暗 我把床头射灯都调整方向房间才稍微亮一点 其他都很好 也没有遇到之前有人说的不给寄存行李 到达和离开的两天都是上午就寄存了行李了 前台态度也很好 下次来看比赛还是会选择的
地理位置还行，但是没有停车位。
前台描述不准确，以为是跟市政停车位合作，可以免费停车，结果最终还是要给二十多欧的停车费。
地理位置很不错，就在DB站对面出来就能看见。房间有点小，洗漱的地方布局有些奇怪，浴室和房间没有分隔只有一个链子，厕所在一个小房间里。房内没有水也没有衣橱。不过萨尔布吕肯选择也不多，下次可能考虑换一家酒店看看
这是一家新酒店，位置很好，干净整洁，床也很舒服，早餐也过得去。这已经是我第三次入住了，每次都很满意。唯一的小缺点是，如果能有双人床就更好了。现在只有两张单人床拼在一起。对于情侣来说不太方便，但也不是什么大问题。总而言之，我还是很推荐这家酒店的。
设施1两个星丢在了卫生间没有隔离 淋浴室离床侧有一层窗帘隔着但是另一侧还是完全开放的 只要人走动就会被看的一清二楚，只适合单人或者情侣出行
完美入住体验，员工友善，房间干净，地理位置非常中心，早餐也很棒！