酒店回复: ******* ignored our linked calendar and double-booked the guest. We had no control over accepting or declining the guest. All bookings are determined by ******* and its system. Hosts do not have the ability to verify double-bookings before ******* confirms any reservation. However, the guest should know that we did not charge his credit card at all. Moreover, ******* often provides hosts with their third-party business partners' contact information, such as another booking site, making it impossible for hosts to reach the guests before their arrival. We feel sorry for the guest, but we have no control in the ******* system.