Everything was great but the fridge in my room did not cool my drink after being in there overnight
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酒店回复: Thank you for sharing your feedback! We’re glad to hear that you enjoyed your stay overall. We apologize that the minifridge in your room did not keep your drink cold, and we’ve shared your comments with our team so we can address this issue. We hope to provide an even more comfortable experience on your next visit.
4.0分
其他
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Comfy bed - disappointing tv
Pros: very friendly staff - clean room/facility - very comfy bed
Cons: very limited tv channels - no smart tv and free wifi wouldn’t work with our firestick, had to use a weak hot spot on our phones to watch a decent tv show or movie- pillows weren’t the best - complimentary breakfast ends too early at 9:30am
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酒店回复: Thank you for taking the time to share your experience! We’re delighted to hear that you found our staff friendly, the room clean, and the bed comfortable. We also appreciate your feedback regarding the TV options, pillows, and breakfast hours, and will use it to help enhance the guest experience. We hope to welcome you back soon for an even better stay!
4.0分
家庭亲子
Quiet and clean. Staff was friendly and helpful. Breakfast was so so. Coffee was good though. Would (will) stay here again.
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酒店回复: Thank you for sharing your feedback! We’re glad to hear you found our hotel quiet and clean, and that our staff made your stay pleasant. We also appreciate your comments about breakfast and will use them to improve. We look forward to welcoming you back on your next visit!
5.0分
情侣出游
Rooms clean and appear to be recently remodeled. Very helpful and friendly staff.
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酒店回复: Thank you for your fantastic 5-star review! We’re delighted to hear that you enjoyed your clean, newly constructed room and found our staff helpful and friendly. We truly appreciate your kind words and look forward to welcoming you back to Holiday Inn Express Asheville – Woodfin on your next visit!
5.0分
家庭亲子
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The front lobby staff was very nice and helpful. Rooms were clean and smelled nice. Beds were very comfortable, with 2 different types of pillows. The lights in the bathroom was extremely bright. Toilet was quite low. But , place was great overall!
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酒店回复: Thank you for your detailed and positive review! We’re delighted to hear our front lobby team made a great impression and that you enjoyed the cleanliness, comfortable beds, and pillow options. We appreciate your feedback regarding the bathroom lighting and toilet height, which we will take into consideration. We’re glad overall you had a great stay at our new Holiday Inn Express Asheville - Woodfin and look forward to welcoming you back.
房间大，新开的酒店，早餐也不错，离开老城有点距离，因为是新开酒店，我们入住时刚开一周，前台小哥业务不熟练，携程预付的住宿费又重复收了一次，还好当下发现要了回来，结果退房后又收了138刀，幸运的是发现后经携程客服帮我催讨，返回了回来
住得很愉快。早餐很棒，负责早餐的女士们服务也很好。唯一的不足是，清洁人员推着车播放音乐声音太大了，应该戴个耳机。
酒店干净整洁，服务员非常热情！
地理位置绝佳，房间大小也令人惊喜。
一个非常好的选择，非常干净，负责人的服务很好，早餐的选择非常多样。强烈推荐。
Fridge
Everything was great but the fridge in my room did not cool my drink after being in there overnight
Comfy bed - disappointing tv
Pros: very friendly staff - clean room/facility - very comfy bed
Cons: very limited tv channels - no smart tv and free wifi wouldn’t work with our firestick, had to use a weak hot spot on our phones to watch a decent tv show or movie- pillows weren’t the best - complimentary breakfast ends too early at 9:30am
Quiet and clean. Staff was friendly and helpful. Breakfast was so so. Coffee was good though. Would (will) stay here again.
Rooms clean and appear to be recently remodeled. Very helpful and friendly staff.
The front lobby staff was very nice and helpful. Rooms were clean and smelled nice. Beds were very comfortable, with 2 different types of pillows. The lights in the bathroom was extremely bright. Toilet was quite low. But , place was great overall!