酒店回复: Thank you for your feedback. We’re sorry to hear your experience didn’t fully meet expectations, and we appreciate you bringing this to our attention so we can continue to improve.
酒店回复: We appreciate your valuable feedback, NANCY. We apologize for any inconvenience caused by the GPS directions. We will work on providing clearer directions and a visible landmark photo for easier locating in the future. Thank you for choosing Staines Riverside. Charles Hope Care Team.
3.0分
其他
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Lovely apartment, only downfalls was the floor was dirty and hadn’t been cleaned, one of the beds sheets had staines of some sort. Beds were uncomfortable and the parking opposite only allows you to book until 12 midnight, you then have to wake up at 6am to pay again as there’s no option to pay for 24hrs obviously this has nothing to do with the owners but something to be aware when booking.
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酒店回复: Thank you for your feedback. We’re sorry to hear your experience didn’t fully meet expectations, and we appreciate you bringing this to our attention so we can continue to improve.
3.0分
其他
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We’re a family of 4. The location is great, close to bars and restaurants. The apartment is clean and felt spacious. However it was a bit of a struggle initially. I had to call customer service 3 times because the given door code and WiFi didn’t work. The reason were either they didn’t activate or had changed the code. Little unprofessional because it was supposed to be hassle free.
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酒店回复: Hi Am,Sorry to hear about the issues you had with your codes - sometimes, if there is an issue with the wifi this can interfere with the smart locks. We are investigating the reasons behind this fully so we can ensure the issue is resolved for future guests
5.0分
家庭亲子
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My family and I travelled for vacation. I originally booked 2/2 bedrooms, the property reached out to me when one of the properties was unavailable due to unforeseen circumstance. They gave me 2/1 bedroom apartments which actually worked out for my group as one of my family members has difficulties climbing stairs. The property uses a security system for entrance. We did have some issues but there was always someone that I could call that helped me. The property has all the amenities for a family and was very clean. It was also quiet. I didn't know anyone else was in the building until we heard a door slam. I look forward to our next trip to London and hope this property will be available. I absolutely love this place.
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酒店回复: Hi Sharon,Thank you so much for your review and feedback! We are thrilled you had such a great stay and hope to welcome you again soon!
地理位置优越，但停车需谨慎
这套新装修的公寓很不错。地理位置优越，毗邻温莎和机场。与房东的沟通似乎很顺畅，但停车问题却让人很头疼。不清楚双河停车场是过夜停车，还是桥街停车场是按小时收费的。如果您对噪音敏感，请不要住在这里。车流不断，而且没有空调，需要打开窗户。靠近红绿灯，噪音更大。
我们喜欢公寓的空间和设施，但噪音和停车方面的沟通不畅让我们很头疼。
位置，位置，位置
我觉得最好能提供一个真实的街道地址，并附上书面路线，或者至少能附上一张带有可识别地标的照片，用箭头标明“住宿就在这里”。我们的GPS一直把我们指向一个街区之外，直到我们拦下一位路人，碰巧他也租住在Charles Hope的公寓楼里，我们才在搜寻了两个小时后找到了我们需要的住处。
Lovely apartment, only downfalls was the floor was dirty and hadn’t been cleaned, one of the beds sheets had staines of some sort. Beds were uncomfortable and the parking opposite only allows you to book until 12 midnight, you then have to wake up at 6am to pay again as there’s no option to pay for 24hrs obviously this has nothing to do with the owners but something to be aware when booking.
We’re a family of 4. The location is great, close to bars and restaurants. The apartment is clean and felt spacious. However it was a bit of a struggle initially. I had to call customer service 3 times because the given door code and WiFi didn’t work. The reason were either they didn’t activate or had changed the code. Little unprofessional because it was supposed to be hassle free.
My family and I travelled for vacation. I originally booked 2/2 bedrooms, the property reached out to me when one of the properties was unavailable due to unforeseen circumstance. They gave me 2/1 bedroom apartments which actually worked out for my group as one of my family members has difficulties climbing stairs. The property uses a security system for entrance. We did have some issues but there was always someone that I could call that helped me. The property has all the amenities for a family and was very clean. It was also quiet. I didn't know anyone else was in the building until we heard a door slam. I look forward to our next trip to London and hope this property will be available. I absolutely love this place.