酒店回复: Dear Guest, Thank you for your good review of our property! We’re thrilled to hear that our property met your expectations. Your kind feedback truly means a lot to us, and I’m sure our team will be just as delighted to hear it. It’s the kind of encouragement that inspires us to keep improving and delivering the best possible experience for our guests. We look forward to welcoming you back again soon! Sincerely, M Vo - Assistant Front Office Manager
酒店回复: Dear Guest,Thank you for taking the time to share your recent stay experience with us.My team and I sincerely regret to learn about the service shortfalls you experienced. Please accept our heartfelt apologies, as this is certainly not the level of service or standard we strive to deliver. Providing an exceptional guest experience is our top priority.Regarding your feedback about our service and bedding arrangements, we truly appreciate your valuable comments and sincerely apologize for any inconvenience caused. Please allow us to clarify that our two-bedroom apartments are available with two bedding configurations: either two queen beds (1.6 meters each), or one queen bed (1.6 meters) and one smaller bed (1.2 meters). Room allocation is subject to availability at the time of your stay.Please rest assured that your comments are taken very seriously, and we continuously review and improve our services based on guest feedback.We hope to have the opportunity to welcome you back to RichLane Residences and provide you with a much-improved experience in the future.Sincerely, M Vo - Assistant Front Office Manager
酒店回复: Dear Guest, Thank you for the positive review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, M Vo - Assistant Front Office Manager
酒店回复: Dear Guest, Thank you for your good review of our property! We’re thrilled to hear that our property met your expectations. Your kind feedback truly means a lot to us, and I’m sure our team will be just as delighted to hear it. It’s the kind of encouragement that inspires us to keep improving and delivering the best possible experience for our guests. We look forward to welcoming you back again soon! Sincerely, M Vo - Assistant Front Office Manager
4.2分
两卧室豪华房
商务出差
设施：两个卫生间，房间，只有一个吹风机，而且还是固定的，向酒店索要也没有额外的。很不好。
卫生：可以
环境：所处位置比较偏僻
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酒店回复: Dear Guest, Thank you for the positive review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, M Vo - Assistant Front Office Manager
酒店回复: Dear Guest,Thank you for your wonderful review of our property! We’re so pleased to hear that you enjoyed our service, facilities and location.Your kind words mean a great deal to us, and we’re sure our team will be equally delighted to hear your feedback. Encouragement like yours motivates us to continue improving and striving to provide the best possible experience for our guests.We look forward to welcoming you back again soon!Sincerely,M Vo - Assistant Front Office Manager
4.2分
豪华一室公寓
商务出差
原文
翻译由AI提供
位置很好，就在购物中心旁边。房间免费给我升级了，员工也很友善，下次还会再订这家。
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酒店回复: 尊敬的宾客，感谢您抽出宝贵时间分享您对我们酒店的积极评价。我们很高兴听到您入住愉快，并衷心感谢您一直以来的信任和支持。您的反馈对我们非常宝贵，因为它有助于我们不断改进，为宾客提供最佳体验。我们期待着不久的将来再次欢迎您的光临。此致，M Vo - 前台助理经理
点评来源 Trip.com
4.5分
一卧室豪华房
独自旅行
原文
翻译由AI提供
物超所值，房间又大又干净，空间宽敞。员工很友善，安全也很有保障。
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酒店回复: 尊敬的宾客：
感谢您对我们酒店的精彩评价！我们很高兴听到您对我们的服务、房间和清洁度感到满意。
您的赞赏对我们意义非凡，我们相信我们的团队也同样乐于听到您的反馈。您的鼓励激励着我们不断改进，努力为宾客提供最佳体验。
期待您的再次光临！
此致，
M Vo - 前台助理经理
点评来源 Trip.com
5.0分
两卧室豪华房
朋友出游
不错 很舒服
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酒店回复: Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, M Vo - Assistant Front Office Manager
5.0分
两卧室豪华房
商务出差
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*服务态度**：前台接待热情，入住/退房效率高，工作人员主动提供帮助（如行李搬运、旅游建议等）。
2. **房间设施**：房间整洁，床品舒适，隔音效果好，配备智能设备（如智能马桶、电动窗帘等）。
3. **卫生条件**：浴室干净，无死角，每日清洁及时，消毒措施到位。
4. **地理位置**：交通便利，靠近地铁/景点/商业区，周边餐饮选择多。
5. **额外福利**：免费升级房型、欢迎水果、延迟退房等。
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酒店回复: Dear Guest, Thank you for your good review of our property! We’re thrilled to hear that our property met your expectations. Your kind feedback truly means a lot to us, and I’m sure our team will be just as delighted to hear it. It’s the kind of encouragement that inspires us to keep improving and delivering the best possible experience for our guests. We look forward to welcoming you back again soon! Sincerely, M Vo - Assistant Front Office Manager
位置好，周边商场超市方便，房间设施齐全，自己弄吃的太有氛围，去城中心也方便，客服+分热情，每天送水做卫生！早餐丰富！
房间本来预定的是双间大床套房，不过前台的一个小哥在办入住的时候，和我说只有一间大床房一间单人床的套间，而且我问了差价，他竟然说一样的，感觉欺骗的嫌疑太大，本来是想和同行人一人一间大床，还特意预定的时候增加了价格升了级，给人感觉太不好了，不过第二天要赶飞机，也不想节外生枝，也就办了入住，给大家做个参考。其它酒店早饭和房间都还不错的，只是这个前台人员素质参差不齐，让人不舒服！
非常满意！比在吉隆坡住的公寓好！每天打扫的很干净，房间设施也很完善，地理位置在七郡非常优越，连着商场，虽然商场没什么可逛，但绕过小河渠就是韩国城，吃饭咖啡按摩超市应有尽有，可以不用含早餐，直接去韩国城里的Pho Viet Nam吃。唯一缺点就是离机场和市中心远，堵车严重
性价比超级好，600左右就能住两卧。环境不错，这个地段周边都是韩国人，吃喝都很多选择。卫生和设施都合格。
设施：两个卫生间，房间，只有一个吹风机，而且还是固定的，向酒店索要也没有额外的。很不好。
卫生：可以
环境：所处位置比较偏僻
设施设备很新非常好用，卫生细节做的非常棒，服务热情周到，贴心，环境舒适，设备非常全面，楼下超市，和周边购物店铺，咖啡店里很近，非常方便！房间面积够大，舒适感很强，最棒的是卫生细节做的很好，非常到位，会再次光临
位置很好，就在购物中心旁边。房间免费给我升级了，员工也很友善，下次还会再订这家。
物超所值，房间又大又干净，空间宽敞。员工很友善，安全也很有保障。
不错 很舒服
*服务态度**：前台接待热情，入住/退房效率高，工作人员主动提供帮助（如行李搬运、旅游建议等）。
2. **房间设施**：房间整洁，床品舒适，隔音效果好，配备智能设备（如智能马桶、电动窗帘等）。
3. **卫生条件**：浴室干净，无死角，每日清洁及时，消毒措施到位。
4. **地理位置**：交通便利，靠近地铁/景点/商业区，周边餐饮选择多。
5. **额外福利**：免费升级房型、欢迎水果、延迟退房等。