Paper-thin walls & ceilings. We could clearly hear the TV from the adjacent room play ALL NIGHT through checkout. The guests above had quite the full room but at least they settled down by about 1 AM. Even though this is an extended stay, there are no real amenities in the room. No coffee maker, no dishes/silverware and the bathroom had no washcloths. Not terribly clean, either. There were food stains on a leg of a chair that dripped onto the floor and bits of stuff & whatnot under the bed. We thought that since this was a newish hotel that at it might be...nice? No, but at least the front desk was. Will ~NOT~ be staying here again. Just...wow. 2 stars for friendly front desk. One star otherwise.
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酒店回复: Bethany, thank you so much for your 5-star review! We’re glad to hear you enjoyed your clean room, our staff, and the convenient parking. We truly appreciate you taking the time to share your experience, and we look forward to welcoming you back to Echo Suites Richmond West.— Shannon Schipper, Assistant General Manager
1.0分
其他
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There was a squatter in our room and check in and there were no other available rooms so we had to go to another hotel at 1:00 AM. The front desk person didn’t do a single thing to make the situation better. He made us try to get into the room which was locked from the inside. I am expecting a full refund for this disastrous experience!!!
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酒店回复: Hi Michael,Thank you for taking the time to share your experience. We are truly sorry for the unacceptable situation you encountered upon arrival. Your safety, comfort, and peace of mind are our highest priorities, and it’s clear we fell far short of that during your stay.Finding someone in the room you were assigned and then being left without an available alternative—especially so late at night—is completely unacceptable. Additionally, the way the situation was handled by our team does not reflect the standard of service we expect or strive to provide.Please accept our sincere apologies for this distressing experience. We would like to investigate this matter urgently and make it right, including reviewing your request for a full refund. When you are able, please contact our management team directly at [hotel contact info], or reply with your reservation details so we can assist you immediately.Thank you again for bringing this to our attention. We take this very seriously and will be addressing it with our staff to ensure this does not happen again.— ManagementECHO Suites Richmond West
3.0分
商务出差
Room was fine staff is great. Parking is good but the walls are so thin u can hear EVERYTHING. Only reason why I may not stay there again.
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酒店回复: Broghan, thank you for sharing your feedback and for recognizing our team and the property’s cleanliness and parking. We’re glad you enjoyed your stay overall.We’re sorry to hear the noise from neighboring rooms impacted your comfort. We know how important a peaceful night’s rest is and will continue working to improve sound insulation and guest placement for quieter stays.We appreciate you staying with us and hope you’ll give us another opportunity in the future to provide an even better experience.
2.0分
其他
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Absolutely horrible!!!
The elevator was out of service the whole weekend. Although the room was comfortable, the shower overflowed into the living space. When I called down to the front desk to let them know, they said that they would bring up a mop so that I, the guest, could clean it up. When I told the front desk person that it was not my job to clean up something that was there fault I was met with incredulity and attitude. I guess lucky for me. The person that I was with was a little bit more empathetic the front desk person left the mop and some gloves and said to just ring the Mop out in the toilet and she would come up and get it later. Not only will I not stay at this place again but I will be disputing the charge on my credit card. Absolutely horrible.
2.0分
其他
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Hallways smell like smoke. The room next door was loud and was fighting all hours of the night. The stairway smelled like trash from people leaving trash in there. Also a lot of people hanging outside drinking and smoking.
3.0分
其他
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I did not have any issues with my room and check in was pretty smooth until the lady told me the elevator was out of service and my room would be on the 3rd floor and here I am with bags a suitcase and a 10 month old baby and stroller and no kind service or help was offered. I asked how long would the elevators be out of service and it was an I don't know and that was it. There was an odor throughout the hallways at times but in my room everything appeared pretty decent and clean. The area seem pretty safe had no concerns for safety.
3.0分
其他
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Elevator wasn't working. I had to walk up to the 4th floor with my cooler, drinks and luggage.
Stairways were dirty and only one security camera on the 1st floor.
房间很干净，员工也很友好。
可惜设施出了一些小问题。电视遥控器没电了，不过他们很快就送来了电池，我们很感激。
然而，电视最后还是没法用，因为收不到信号。即使工作人员检查了系统，我们也没能看上电视。
另外，虽然他们早上提供免费咖啡……却没杯子。他们说杯子正在订购中，如果我们自己有杯子就可以打咖啡。
在这里住了13晚。性价比高的住宿，房间里有很好的烹饪设施（需要向酒店租用厨房设备）。前台工作人员也很愉快。
房间干净整洁。设施令人满意。位置便利。
Paper-thin walls & ceilings. We could clearly hear the TV from the adjacent room play ALL NIGHT through checkout. The guests above had quite the full room but at least they settled down by about 1 AM. Even though this is an extended stay, there are no real amenities in the room. No coffee maker, no dishes/silverware and the bathroom had no washcloths. Not terribly clean, either. There were food stains on a leg of a chair that dripped onto the floor and bits of stuff & whatnot under the bed. We thought that since this was a newish hotel that at it might be...nice? No, but at least the front desk was. Will ~NOT~ be staying here again. Just...wow. 2 stars for friendly front desk. One star otherwise.
There was a squatter in our room and check in and there were no other available rooms so we had to go to another hotel at 1:00 AM. The front desk person didn’t do a single thing to make the situation better. He made us try to get into the room which was locked from the inside. I am expecting a full refund for this disastrous experience!!!
Room was fine staff is great. Parking is good but the walls are so thin u can hear EVERYTHING. Only reason why I may not stay there again.
Absolutely horrible!!!
The elevator was out of service the whole weekend. Although the room was comfortable, the shower overflowed into the living space. When I called down to the front desk to let them know, they said that they would bring up a mop so that I, the guest, could clean it up. When I told the front desk person that it was not my job to clean up something that was there fault I was met with incredulity and attitude. I guess lucky for me. The person that I was with was a little bit more empathetic the front desk person left the mop and some gloves and said to just ring the Mop out in the toilet and she would come up and get it later. Not only will I not stay at this place again but I will be disputing the charge on my credit card. Absolutely horrible.
Hallways smell like smoke. The room next door was loud and was fighting all hours of the night. The stairway smelled like trash from people leaving trash in there. Also a lot of people hanging outside drinking and smoking.
I did not have any issues with my room and check in was pretty smooth until the lady told me the elevator was out of service and my room would be on the 3rd floor and here I am with bags a suitcase and a 10 month old baby and stroller and no kind service or help was offered. I asked how long would the elevators be out of service and it was an I don't know and that was it. There was an odor throughout the hallways at times but in my room everything appeared pretty decent and clean. The area seem pretty safe had no concerns for safety.
Elevator wasn't working. I had to walk up to the 4th floor with my cooler, drinks and luggage.
Stairways were dirty and only one security camera on the 1st floor.