The elevator was out of service the whole weekend. Although the room was comfortable, the shower overflowed into the living space. When I called down to the front desk to let them know, they said that they would bring up a mop so that I, the guest, could clean it up. When I told the front desk person that it was not my job to clean up something that was there fault I was met with incredulity and attitude. I guess lucky for me. The person that I was with was a little bit more empathetic the front desk person left the mop and some gloves and said to just ring the Mop out in the toilet and she would come up and get it later. Not only will I not stay at this place again but I will be disputing the charge on my credit card. Absolutely horrible.
2.0分
其他
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Hallways smell like smoke. The room next door was loud and was fighting all hours of the night. The stairway smelled like trash from people leaving trash in there. Also a lot of people hanging outside drinking and smoking.
3.0分
其他
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I did not have any issues with my room and check in was pretty smooth until the lady told me the elevator was out of service and my room would be on the 3rd floor and here I am with bags a suitcase and a 10 month old baby and stroller and no kind service or help was offered. I asked how long would the elevators be out of service and it was an I don't know and that was it. There was an odor throughout the hallways at times but in my room everything appeared pretty decent and clean. The area seem pretty safe had no concerns for safety.
3.0分
其他
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Elevator wasn't working. I had to walk up to the 4th floor with my cooler, drinks and luggage.
Stairways were dirty and only one security camera on the 1st floor.
5.0分
商务出差
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The staff was very helpful and attended to my needs and requests with a smile and we're very efficient. Easy online check-in and check-out process. Overall a most pleasing stay.
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酒店回复: Hi John,Thank you so much for your kind words! We're thrilled to hear that our team was able to make your stay enjoyable and that the check-in and check-out process was smooth for you. We truly appreciate your feedback and hope to welcome you back to ECHO Suites Richmond West again soon!— Shannon, Assistant General ManagerECHO Suites Richmond West - Extended Stay by Wyndham
3.0分
其他
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My first time staying here. Overall a good stay. Only downfall is no ice machine, because of no carpet I could hear the people above me. My kitchen had no pots or pans if I wanted to make a small meal. Upside they have my Sundrop
1.0分
其他
At chk-in we were first assigned a room tht had not been cleaned. The 2nd one had a terrible bathroom. It literally stinks!! We were too tired to complain.
房间很干净，员工也很友好。
可惜设施出了一些小问题。电视遥控器没电了，不过他们很快就送来了电池，我们很感激。
然而，电视最后还是没法用，因为收不到信号。即使工作人员检查了系统，我们也没能看上电视。
另外，虽然他们早上提供免费咖啡……却没杯子。他们说杯子正在订购中，如果我们自己有杯子就可以打咖啡。
在这里住了13晚。性价比高的住宿，房间里有很好的烹饪设施（需要向酒店租用厨房设备）。前台工作人员也很愉快。
房间干净整洁。设施令人满意。位置便利。
Absolutely horrible!!!
The elevator was out of service the whole weekend. Although the room was comfortable, the shower overflowed into the living space. When I called down to the front desk to let them know, they said that they would bring up a mop so that I, the guest, could clean it up. When I told the front desk person that it was not my job to clean up something that was there fault I was met with incredulity and attitude. I guess lucky for me. The person that I was with was a little bit more empathetic the front desk person left the mop and some gloves and said to just ring the Mop out in the toilet and she would come up and get it later. Not only will I not stay at this place again but I will be disputing the charge on my credit card. Absolutely horrible.
Hallways smell like smoke. The room next door was loud and was fighting all hours of the night. The stairway smelled like trash from people leaving trash in there. Also a lot of people hanging outside drinking and smoking.
I did not have any issues with my room and check in was pretty smooth until the lady told me the elevator was out of service and my room would be on the 3rd floor and here I am with bags a suitcase and a 10 month old baby and stroller and no kind service or help was offered. I asked how long would the elevators be out of service and it was an I don't know and that was it. There was an odor throughout the hallways at times but in my room everything appeared pretty decent and clean. The area seem pretty safe had no concerns for safety.
Elevator wasn't working. I had to walk up to the 4th floor with my cooler, drinks and luggage.
Stairways were dirty and only one security camera on the 1st floor.
The staff was very helpful and attended to my needs and requests with a smile and we're very efficient. Easy online check-in and check-out process. Overall a most pleasing stay.
My first time staying here. Overall a good stay. Only downfall is no ice machine, because of no carpet I could hear the people above me. My kitchen had no pots or pans if I wanted to make a small meal. Upside they have my Sundrop
At chk-in we were first assigned a room tht had not been cleaned. The 2nd one had a terrible bathroom. It literally stinks!! We were too tired to complain.