酒店回复: Thank you for sharing your experience with us. We truly appreciate your feedback, and we are very sorry to hear that your stay did not meet your expectations. We take your comments about the cleanliness, noise, and room conditions very seriously, and we are already addressing these concerns to ensure better comfort for our guests.We hope you will give us another chance to provide a more delightful stay. At Suburban Studios Fort Dodge, our motto is to provide comfort, and we would love the opportunity to make your next visit truly enjoyable.Warm regards,The Suburban Studios Fort Dodge Team
3.0分
其他
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Sketchy sketchy sketchy
Hall smelled like ****. Door knob to bathroom was broken. Pillows are small and terrible. Back door to my room was open when i checked in (room had 2 doors).
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酒店回复: Thank you for sharing your thoughts with us. We truly appreciate your feedback and take it to heart. We’re addressing the hallway smell, the bathroom door, and pillow comfort to make sure every stay reflects our motto of providing comfort.We hope to welcome you back soon for a smoother and more delightful experience, and we’ll make sure your next visit feels truly relaxing and secure.
2.0分
其他
I like the hot tube until tweaker showed up smokeing exchangeing who knows what'....
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酒店回复: Thank you for sharing your experience. We are glad you enjoyed the hot tub, but we truly regret the disturbance you faced. We value your comfort above all and will make sure such issues are addressed promptly.We hope to welcome you back for a stay that feels peaceful and worry free. Your feedback helps us keep Suburban Studios Fort Dodge true to our motto of providing comfort.
5.0分
情侣出游
Swimming was great hot tub great but the suna makes it to hot for that area
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酒店回复: Thank you for sharing your experience with us. We’re thrilled to hear you enjoyed the swimming pool and hot tub. We appreciate your note about the sauna and will look into making it more comfortable for our guests.At Suburban Studios Fort Dodge, our motto is to provide comfort in every stay. We hope to welcome you back soon for another relaxing and delightful visit.
5.0分
其他
We were treated very nice and respectful. Rooms are clean and cleaning crew very helpful always asking if we needed anything.
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酒店回复: Thank you so much for your kind words. We’re really happy to hear you felt respected and well taken care of during your stay. Our team works hard to keep things clean and comfortable, and your note means a lot to us.At Suburban Studios Fort Dodge, our motto is to provide comfort, and it's guests like you who make it all worthwhile. We hope to welcome you back soon for another delightful stay.
1.0分
其他
The place looks different from the one on the website. The whole place smells cigarette, noise through the night.
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酒店回复: Thank you for sharing your thoughts. We’re sorry the room appearance didn’t match your expectations and for the cigarette smell and late-night noise you encountered. Our motto is to provide comfort, and we regret missing the mark during your stay.We hope you’ll give us another chance to deliver a more delightful, restful visit. We value your feedback and look forward to welcoming you back to Suburban Studios Fort Dodge.
3.0分
商务出差
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Pick up a shovel Turn on the heat
Cold in Iowa . The heat was shut off in room. took a day to warm up. floors are concrete / big window . Management should turn on heat . I had a late check in . the parking lot was clear of snow but the side walks where covered. Pick up a shovel very unsafe . LAZY PEOPLE SHOULD NOT BE IN A SERVICE TYPE BUISNESS
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酒店回复: Dear Joel,We’re sorry to hear about your experience. Your comfort and safety are important to us, and we appreciate your feedback regarding the heating and snow removal. We’ll address these concerns with our team to improve future stays. Thank you for bringing this to our attention.SincerelyHotel Manager
2.0分
其他
It was old, dirty, didn’t smell good.
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酒店回复: Thank you for taking the time to share your thoughts. We truly regret to know your stay didn’t meet your expectations, especially regarding cleanliness and freshness. We’re already looking into these areas to make sure our guests always feel comfortable and welcomed. Your feedback helps us improve in the right direction.At Suburban Studios Fort Dodge, our motto is to provide comfort, and we hope to have another chance to serve you better and make your next stay a more pleasant and refreshing one.
3.0分
其他
Hotel room floo was soaking wet and slayed wet the whole weekend.
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酒店回复: Dear Michael,We sincerely apologize for the unacceptable condition of your room. A soaked floor throughout your stay is absolutely not the experience we want our guests to have, and we understand how uncomfortable and inconvenient that must have been. Your feedback has been shared with our maintenance and housekeeping teams for immediate review and corrective action. We hope to have the opportunity to make things right should you choose to stay with us again.Sincerely, Hotel Manager
3.0分
商务出差
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I booked this place for a night as I had a class I needed to do; overall I’d say the hotel wasn’t the worst one I’ve stayed at but to the management team; I’d definitely look for some new cleaners. I do a lot of Airbnb cleaning so I notice a lot of small things. A couple things were finding a used flosser and bread clip on the floor by the bed as well as the bathroom floor feeling dirty and having ripped toilet paper pieces on the floor. The shower wasn’t super clean either, however it just took a good rinse before my shower. I’d just say make sure the room is being properly cleaned as it goes beyond the bed being made and the trash being taken out. The pool I was looking forward to, however it also was not super clean, the floor was almost like loose rocks and the hot tub was cold, however there wasn’t an out of order sign. The man at the front desk was very quick to helping get checked in and getting extra towels. I do think it would help just simply having different cleaners as the cleanliness of an environment plays a huge role when it comes to choosing a place to stay. Overall, not the worst experience but would have enjoyed it more if it was cleaner :)
从那时起，我对这家服务唯一满意的地方就是床很脏，晚上打扫房间的噪音很大，房间里有虫子，浴室破损，墙壁破损，简直是一场灾难。如果可以的话，还是换家酒店吧。
Sketchy sketchy sketchy
Hall smelled like ****. Door knob to bathroom was broken. Pillows are small and terrible. Back door to my room was open when i checked in (room had 2 doors).
I like the hot tube until tweaker showed up smokeing exchangeing who knows what'....
Swimming was great hot tub great but the suna makes it to hot for that area
We were treated very nice and respectful. Rooms are clean and cleaning crew very helpful always asking if we needed anything.
The place looks different from the one on the website. The whole place smells cigarette, noise through the night.
Pick up a shovel Turn on the heat
Cold in Iowa . The heat was shut off in room. took a day to warm up. floors are concrete / big window . Management should turn on heat . I had a late check in . the parking lot was clear of snow but the side walks where covered. Pick up a shovel very unsafe . LAZY PEOPLE SHOULD NOT BE IN A SERVICE TYPE BUISNESS
It was old, dirty, didn’t smell good.
Hotel room floo was soaking wet and slayed wet the whole weekend.
I booked this place for a night as I had a class I needed to do; overall I’d say the hotel wasn’t the worst one I’ve stayed at but to the management team; I’d definitely look for some new cleaners. I do a lot of Airbnb cleaning so I notice a lot of small things. A couple things were finding a used flosser and bread clip on the floor by the bed as well as the bathroom floor feeling dirty and having ripped toilet paper pieces on the floor. The shower wasn’t super clean either, however it just took a good rinse before my shower. I’d just say make sure the room is being properly cleaned as it goes beyond the bed being made and the trash being taken out. The pool I was looking forward to, however it also was not super clean, the floor was almost like loose rocks and the hot tub was cold, however there wasn’t an out of order sign. The man at the front desk was very quick to helping get checked in and getting extra towels. I do think it would help just simply having different cleaners as the cleanliness of an environment plays a huge role when it comes to choosing a place to stay. Overall, not the worst experience but would have enjoyed it more if it was cleaner :)