酒店回复: Dear MarsHH,Thank you for your review, and we hope to see you again very soon at Hotel Hana.Wishing you a wonderful day,Perrine Touttée – Duty Manager

酒店回复: 尊敬的宾客： 感谢您抽出宝贵时间分享您的反馈。得知您的入住体验未能达到您的期望，我们深感抱歉。 对于您因热水不足、照明不足、房间大小和淋浴设施不足而遇到的不便，我们深表歉意。这显然不符合我们力求提供的舒适度和服务水平。请放心，我们已将您的意见告知我们的维护和管理团队，以便及时进行必要的改进。 我们很高兴听到您对床垫和房间清洁度表示赞赏，但我们理解这并不能弥补您遇到的其他问题。 我们希望您能再次给我们机会，让我们能够以我们一贯的标准为您提供更优质的体验。 此致， Perrine Touttée - 客房经理

酒店回复: Dear Guest, We thank you for taking the time to share your impressions following your stay at Hôtel Hana. We are sincerely sorry to hear that your experience did not meet your expectations.Please accept our apologies for the inconveniences you encountered, particularly regarding the cleanliness of your room. This does not reflect our usual standards, and we have immediately addressed the issue with our housekeeping team to ensure such an incident does not happen again.Regarding the room size and facilities, our hotel is in the heart of Paris in a typically Haussmannian building. The spaces have been carefully and elegantly designed, though we understand that the dimensions may differ from standards in other countries. Our rooms do meet the listed surface areas and comply with the official French hotel classification for a five-star establishment. Nevertheless, we fully understand your concerns and have taken note of your feedback.We also regret that our fitness center and common areas did not meet your expectations. Our facilities were designed to create an intimate and exclusive atmosphere, in keeping with the calm and elegance of the property. As for our five-star rating, it was granted by Atout France—the official organization responsible for hotel classifications in France—based on precise criteria in terms of services and amenities.Lastly, we are sorry that you were unable to fully benefit from our electrical connections. Universal adapters are available upon request, and our front desk team is always on hand to assist with any needs.We are also sorry we were not made aware of your concerns during your stay. This would have allowed us to take immediate action and improve your experience. Your satisfaction is our priority, and we regret not having had that opportunity.We nevertheless thank you for your feedback, which helps us to continue improving our service. We hope to have the opportunity to welcome you again and offer you an experience more in line with your expectations.Warm regards,Perrine Touttée - Duty Manager

酒店回复: Dear Xiaopangqunmiemie,Thank you for sharing your feedback. We are pleased that our location, perfect for exploring the neighborhood and its rich culinary options, contributed positively to your stay.We are sorry to hear that you experienced some noise disturbance. All our rooms are equipped with double-glazed windows to provide better sound insulation. We will check the windows in the room you occupied to ensure everything is functioning properly.We look forward to welcoming you again and providing you with an even more pleasant experience.Kind regards,Perrine Touttée - Duty Manager

酒店回复: Dear Guest, Thank you for taking the time to share your experience at Hotel Hana !We are delighted that our location, just a short walk from the Opera, contributed to the enjoyment of your stay.We are truly sorry that the room cleaning service did not meet your expectations. Please rest assured that your feedback has been shared with our team so we can improve this aspect.We look forward to welcoming you back soon and providing you with a fully satisfying experience.Kind regards,Perrine Touttée - Duty Manager

酒店回复: Dear Ciqingda,Thank you for taking the time to share your detailed feedback. We’re pleased to hear that you appreciated the cleanliness, décor, and shower pressure. However, we’re sorry that some aspects of your stay did not fully meet your expectations.We understand that room layout and storage space are important for comfort, and we appreciate your comments regarding the bedside area and lighting. We also take note of your feedback on service and will continue working to enhance our guests’ experience.We hope to have the opportunity to welcome you again and provide you with an even better stay. Please don’t hesitate to reach out to our team for any specific room preferences for your next visit.Warm regards,Perrine Touttée - Duty Manager

酒店回复: Dear Guest,Thank you for your positive feedback and for sharing your experience at Hotel Hana !We are delighted that you enjoyed the comfort and elegance of the room, the quality of the Diptyque amenities, as well as the attentive service from our team.We are truly sorry that the heated towel rail caused you some discomfort. We will make sure clearer warnings are in place to help prevent any "accidents" in the future, while still ensuring the pleasant comfort of warm towels.We look forward to welcoming you back soon for another enjoyable stay!Warm regards,Perrine Touttée - Duty Manager

酒店回复: Dear Guest,Thank you for sharing your wonderful feedback with us! We’re so happy to hear that you enjoyed our prime location, the comfort of the room, and the amenities such as the pool and top-floor experience. We’re also glad the service met your expectations and that you had a chance to relax before your flight.We truly appreciate your comments about the gym and bar, and we hope to welcome you back for another great stay in the future!Best regards,Perrine Touttée - Duty Manager

酒店回复: Dear Hit_it_off,Thank you so much for your wonderful feedback! We’re thrilled to hear that you enjoyed your stay at Hotel Hana and that our hotel resonated with your love for Japanese culture. We’re also happy that we could offer you great value for your stay in Paris.It’s a pleasure to know that we exceeded your expectations, and we would be delighted to welcome you back for another memorable experience!Best regards,Perrine Touttée - Duty Manager

酒店回复: Dear Guest,Thank you for taking the time to share your experience.We’re pleased to know that you felt comfortable during your stay and that our team made a positive impression. It’s also wonderful that our central setting allowed you to explore the city with ease.We would be happy to welcome you again on a future visit!Best regards,Assunta AttanasioFront Office Manager