酒店回复: Dear ALFREDO,We apologize for the issues you encountered with your reservation and for any inconvenience this caused. This is not the level of service we aim to provide, and we are reviewing our procedures to prevent such issues in the future. We hope you'll consider giving us another opportunity to better meet your expectations.Sincerely, Hotel Manager
1.0分
其他
原文
翻译提供方：Google
它可以改善
5.0分
其他
原文
翻译提供方：Google
好的
展开
酒店回复: Hello Armando,Thank you for choosing us. Our goal is to exceed our guests’ expectations, so I regret that your visit was just okay. We appreciate the feedback and hope to host you again.
4.0分
其他
Staff was very attentive and the room was very clean and quiet. Will look to stay there again at some time in the future.
1.0分
其他
展开
The door lock was broken so i could not leave my room as the door would not lock after leaving. The bolt locked while i was int the room but i could not leave.
It smelled musty and like urine.
The credit card reader was not working when i got there so i said i would pay in the morning. i got a call at 11:30 pm saying the cc reader was now working.
the next morning i decided to not come back for the 2nd night i had reserved. the girl at front desk said i had to request my refund for the 2nd night through *******. i called ******* and they said i have to get my refund from the motel. i called the motel back and she said she will get with management. no receipt was given to me from the motel. nothing. Thanks but no thanks. i will never use ******* again and i will be posting this terrible experience on 3 social media platforms.
展开
酒店回复: Hi Barbara, We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback. Sarah Jacobs #Team6
3.0分
其他
展开
Many things in the room didn’t operate: light switches, T.v. Remote control, landline phone and no ‘privacy please’ door card. The smell of curry is overwhelming most times.
展开
酒店回复: Hi Jesse, We are very sorry to hear about your experience. This is certainly not the level of service we strive to provide. Please know that we take your feedback very seriously and will be investigating this matter thoroughly with our management team. Your satisfaction is important to us, and we appreciate you sharing your concerns. Jeremy Ward #Team6
3.0分
其他
展开
No one was at the desk had to call a number to get some help remote did not work no one to talk to no iron ironing board in room have to wait for someone to come to work to get one😡
展开
酒店回复: Hi Tony,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. Please give us the opportunity to improve your experience in your future bookings. Jeremy Ward #Team6
我真的很喜欢这次入住体验。服务很好，房间干净整洁，而且非常安静。酒店位置也很棒，所以总的来说一切都很完美。
淋浴间和洗手池里到处都是头发，浴室看起来也不干净。
走廊里弥漫着一股浓重的香料味，一直蔓延到房间。前台工作人员不太热情。
床和枕头都还不错。
没有洗发水！
不好……他们不尊重大人的保留。 非常糟糕
它可以改善
好的
Staff was very attentive and the room was very clean and quiet. Will look to stay there again at some time in the future.
The door lock was broken so i could not leave my room as the door would not lock after leaving. The bolt locked while i was int the room but i could not leave.
It smelled musty and like urine.
The credit card reader was not working when i got there so i said i would pay in the morning. i got a call at 11:30 pm saying the cc reader was now working.
the next morning i decided to not come back for the 2nd night i had reserved. the girl at front desk said i had to request my refund for the 2nd night through *******. i called ******* and they said i have to get my refund from the motel. i called the motel back and she said she will get with management. no receipt was given to me from the motel. nothing. Thanks but no thanks. i will never use ******* again and i will be posting this terrible experience on 3 social media platforms.
Many things in the room didn’t operate: light switches, T.v. Remote control, landline phone and no ‘privacy please’ door card. The smell of curry is overwhelming most times.
No one was at the desk had to call a number to get some help remote did not work no one to talk to no iron ironing board in room have to wait for someone to come to work to get one😡