酒店回复: Dear ALFREDO,We apologize for the issues you encountered with your reservation and for any inconvenience this caused. This is not the level of service we aim to provide, and we are reviewing our procedures to prevent such issues in the future. We hope you'll consider giving us another opportunity to better meet your expectations.Sincerely, Hotel Manager
1.0分
其他
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5.0分
其他
原文
翻译提供方：Google
好的
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酒店回复: Hello Armando,Thank you for choosing us. Our goal is to exceed our guests’ expectations, so I regret that your visit was just okay. We appreciate the feedback and hope to host you again.
1.0分
情侣出游
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Do not recommend staying here unless you want dogs barking, a spring loaded bed, and an MIA front desk staff. They are extremely unprofessional, and wouldn’t even consider giving us a portion of our money back.
1.0分
家庭亲子
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Hallways smelled terrible and room was really humid with a moldy smell, hairs all over bed, towels and floor, they couldn’t switch our room which we understand since it was Labor Day weekend but my family woke up feeling sick
3.0分
其他
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Very good property and location. Comfortable bed and the tiny refrigerator was helpful to have available. The bathroom this visit was not clean and at check-in, a request for an additional pillow was denied.
1.0分
其他
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We were assigned our 1st room and it smelt like cigarettes and was dirty. We asked for another room because we have a toddler and that room had hair all over sheets and spotted blood on one of the beds. People going in and out like it was a place to do their business and then head home to the family. We asked for a refund and staff said no because we booked through a third party. I just took it as a loss.
我真的很喜欢这次入住体验。服务很好，房间干净整洁，而且非常安静。酒店位置也很棒，所以总的来说一切都很完美。
淋浴间和洗手池里到处都是头发，浴室看起来也不干净。
走廊里弥漫着一股浓重的香料味，一直蔓延到房间。前台工作人员不太热情。
床和枕头都还不错。
没有洗发水！
不好……他们不尊重大人的保留。 非常糟糕
它可以改善
好的
Do not recommend staying here unless you want dogs barking, a spring loaded bed, and an MIA front desk staff. They are extremely unprofessional, and wouldn’t even consider giving us a portion of our money back.
Hallways smelled terrible and room was really humid with a moldy smell, hairs all over bed, towels and floor, they couldn’t switch our room which we understand since it was Labor Day weekend but my family woke up feeling sick
Very good property and location. Comfortable bed and the tiny refrigerator was helpful to have available. The bathroom this visit was not clean and at check-in, a request for an additional pillow was denied.
We were assigned our 1st room and it smelt like cigarettes and was dirty. We asked for another room because we have a toddler and that room had hair all over sheets and spotted blood on one of the beds. People going in and out like it was a place to do their business and then head home to the family. We asked for a refund and staff said no because we booked through a third party. I just took it as a loss.