We requested a room change due to the extremely large air handler 5 feet from the window. Front desk said we could not change because we booked through third party (travelocity).
The carpet was very dirty, the bath had large gaps in tile.
展开
酒店回复: Thank you for your feedback. We sincerely apologize for the inconvenience caused by the room location and the condition of the carpet and bathroom. Please know that third-party bookings should never prevent us from providing quality service, and we’re addressing this with our team to ensure better handling in the future.We appreciate you bringing these issues to our attention and hope for the opportunity to improve your experience on a future stay.
5.0分
家庭亲子
展开
Checking in was not pleasant as check in time is 3:00 pm and when I go there to check in the room was not ready until an hour 1/2 later. Other than that everything else was good.
展开
酒店回复: Hi Kimberly! I am so happy to hear that the rest of your stay was enjoyable. I am so sorry for the delay in checking you in.
3.0分
其他
展开
Soiled linens, creaky bed and unsupportive staff.
Unfortunately, when we arrived, it was in the evening and when we opened the fold out bed that night, we discovered that there was soiled linen, with a dirty bloody napkin on it, and we had to ask the staff to come up and replace the linen. The staff was not very helpful and I had to ask them to actually come into the room to replace the linen. They were more concerned with being on their phones, than helping guests. Also, the guest bed closest to the window was broken and uncomfortable. It squeaked and made noise the entire trip. I’ve stayed at several home 2 suites in the past
I never experience these types of issues. It was disappointing to say the least.
The hotel was in a positive note in a very convenient location with shopping food and a movie theater within steps, convenient to many other sites and things to do!
展开
酒店回复: Hi Sharese! Thank you for sharing your feedback. We’re truly sorry for the condition of the sofa bed and the lack of attentiveness from our staff — that is not the level of service or cleanliness we strive for. We also regret the discomfort caused by the broken bed. Your concerns are being taken seriously and addressed with our team.We’re glad you enjoyed our convenient location, and we hope to have the opportunity to provide a much better experience in the future.
干净。房间很大。
房间和浴室都很棒，舒适宽敞。设施齐全。早餐非常美味，种类丰富。
我强烈推荐它，一个安静的地方，非常友好，非常干净，包括早餐，很好的游泳池，健身房，靠近海滩，位于商店中心，酒店设施很新
很棒的住宿体验！
一直都很喜欢这家连锁酒店！套房舒适宽敞，员工友好，地理位置优越，方便前往威尔明顿市中心和赖茨维尔海滩。
超级干净、舒适，条件极佳（酒店基本是新开的），地段非常好，也很安静。工作人员非常友好，乐于助人。再次感谢。
我们在这里庆祝女儿在北卡罗来纳大学西弗吉尼亚分校的毕业典礼。一切都很完美，我们玩得很开心。
房间干净，设施齐全。
不喜欢浴室墙后整晚传来的巨响！！！
We requested a room change due to the extremely large air handler 5 feet from the window. Front desk said we could not change because we booked through third party (travelocity).
The carpet was very dirty, the bath had large gaps in tile.
Checking in was not pleasant as check in time is 3:00 pm and when I go there to check in the room was not ready until an hour 1/2 later. Other than that everything else was good.
Soiled linens, creaky bed and unsupportive staff.
Unfortunately, when we arrived, it was in the evening and when we opened the fold out bed that night, we discovered that there was soiled linen, with a dirty bloody napkin on it, and we had to ask the staff to come up and replace the linen. The staff was not very helpful and I had to ask them to actually come into the room to replace the linen. They were more concerned with being on their phones, than helping guests. Also, the guest bed closest to the window was broken and uncomfortable. It squeaked and made noise the entire trip. I’ve stayed at several home 2 suites in the past
I never experience these types of issues. It was disappointing to say the least.
The hotel was in a positive note in a very convenient location with shopping food and a movie theater within steps, convenient to many other sites and things to do!