酒店回复: Dear Valued Guest,Thank you for your kind feedback. We’re pleased you enjoyed the playground and breakfast, especially the braised beef noodles. It’s wonderful to know you’d choose to stay with us again and we look forward to welcoming you back.Warm Regards,Kate - Asst Marcom Mngr
酒店回复: Dear Valued Guest,Thank you so much for your wonderful feedback! We’re delighted to hear that you had a fantastic holiday with us and that you loved the performance and even found it more enjoyable than other shows in town. Your note about mosquitoes is very valuable, and we’ll continue working on improving our control measures to make every stay as comfortable as possible.We truly appreciate your recommendation and look forward to welcoming you back for another memorable experience!Warm regards,- Kate, Asst Marcom Mngr
酒店回复: Dear Valued Guest,Thank you for taking the time to share your experience with us.Your feedback is important, and we will review our communication and approach to ensure we manage expectations more clearly and consistently.We value your comments and hope we will have the opportunity to welcome you back again, and deliver a more satisfying stay next time.Warm regards,Kate - Asst Marcom Mngr
酒店回复: Dear Valued Guest,Thank you for your generous feedback. It’s wonderful to hear you found such great value in your stay and that our property exceeded your expectations. Your recommendation means a lot to us, and we look forward to welcoming you back again soon.- Kate, Asst Marcom Mngr
酒店回复: Dear Valued Guest,We are truly sorry to hear about the series of issues that affected your stay. This is far from the experience we aim to provide, and I completely understand your disappointment.Your comments regarding the delayed room change, the cleanliness issue, and the handling of the pool event are very concerning. We clearly fell short in communication, responsiveness, and service delivery during your visit. Please know that I have already reviewed these matters with our leadership team to ensure the necessary improvements are put in place immediately. Our guests’ comfort and convenience should always come first, and we regret that this was not reflected in your experience.Although we cannot change what has happened, we remain committed to earning back your trust. If you consider returning to Siem Reap in the future, I would be grateful for the opportunity to personally ensure a much better stay.Thank you again for offering such detailed feedback, and we wish you wonderful future travels.Warm regards,Kate - Asst Marcom Mngr
酒店回复: Dear Valued Guest,Thank you for sharing your thoughtful review. We are delighted to hear that you enjoyed your stay. It is wonderful that our proximity to both the local neighborhoods and the majestic Angkor Wat added convenience and comfort to your stay.We truly appreciate your feedback and hope to have the pleasure of welcoming you back for another relaxing visit soon.Warm regards,Kate - Asst Marcom Mngr
4.0分
豪华间 - 带2张双人床
家庭亲子
第二次来住，总体还算不错，酒店的早餐停丰富的，房间也够大，1.2米的双床房住两大两小都没问题
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酒店回复: Dear Valued Guest,Thank you for choosing to stay with us again and for taking the time to share your experience. We’re delighted to hear that you enjoyed your second stay,We truly appreciate your continued support. We look forward to welcoming you and your family back for another enjoyable stay soon!Warm regards,Kate - Asst Marcom Mngr
5.0分
豪华房
情侣出游
真的是很舒适的酒店，坐车到市中心（pub street）那一带才十分钟左右
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酒店回复: Dear Valued Guest,Thank you for sharing your feedback. We are delighted to hear that you found our hotel comfortable. It is great to know our location added ease to your travels around Siem Reap. We look forward to welcoming you back for another enjoyable stay.Warm regards,Kate - Asst Marcom Mngr
酒店回复: Dear Valued Guest,Thank you very much for sharing your feedback with us. We are delighted to hear that you enjoyed your stay.We also value your comments regarding the blankets and air conditioning. Your observations help us identify areas where we can improve the comfort of our guests, and we will certainly review these aspects with our team. We look forward to welcoming you back and providing an even more comfortable experience on your next visit.Warm regards,Kate - Asst Marcom Mngr
儿童乐园很好，有个小姐姐还能陪玩，早餐很好吃，有一个红烧牛肉牛筋面印象很深刻，炖得很软烂，下次去还会入住本酒店
非常棒的酒店，我在此渡过了美好的假期，房间宽敞，有个小阳台，工作人员热情有礼貌，走的时候，门童隔着车窗像我挥手和鞠躬，酒店的仙女舞表演强烈推荐，我甚至觉得比柏悦的表演更加精彩，演员都非常棒，如果要说唯一的缺点 就是有蚊子，希望可以加强一下灭蚊
房间无功无过，酒店设施还可以，泳池有好几个池子连接而成，有浅的适合孩子，有深的，适合大人。还有儿童游乐设施，虽然较小。缺点，离酒吧街远，吃完饭spa完总要打突突车回来，大概3km。早餐还不错，吃两天也就腻了。
明明有空房，不给我升级，这点不满意
房间很大很干净，也很安静。 早餐是JW万豪一样的丰盛。物超所值的酒店！跟国内的万怡酒店不是一个级别！！真心推荐
因为看到是万豪旗下酒店就订了四晚，结果非常失望。
1.服务差。给我们的是走廊尽头的房间，前两晚空调外机很吵，第3天下午提早回酒店，找前台让换房间，结果等了一个多小时，也没有人处理。
2.管理混乱。17:00回房间，房间竟然还没有打扫，看图。
3.经营上没有现代商业意识。国庆节期间竟然把游泳池包给一家当地银行做party，客人无法使用，询问的时候让我们去周边一家在携程上都找不到的两星级酒店去游泳，前台说的时候还理直气壮，觉得是一个很好的解决方案，酒店游泳不就图个便利吗？游完泳一身湿衣服再坐车赶回来？预定的时候没有通知客人游泳池要外包出去不能使用，入住之后客人才发现不能使用，只能说这家酒店的管理方真的是没有现代商业意识。
4.距离闹市区很远。暹粒一定要住在酒吧街附近的闹市区，那边集合了夜市酒店餐馆等。
在没有打扫的酒店房间，等前台处理了将近两个小时也没有给换房间，我们找携程申请退了另外两晚，搬去了市中心一家酒店，体验很好。
建议大家避雷这家。
酒店是万豪系列酒店，卫生和酒店设备都很好。位置位于暹粒居民区附近，避免了酒吧街的喧闹，很适合安静休息。距离吴哥窟也很近，方便出行。
第二次来住，总体还算不错，酒店的早餐停丰富的，房间也够大，1.2米的双床房住两大两小都没问题
真的是很舒适的酒店，坐车到市中心（pub street）那一带才十分钟左右
这个酒店还是不错，有阳台可以吸烟，但被子比金边和吉隆坡的丽怡感觉硬，空调噪音也比其他俩家丽怡稍大，但服务很好，服务员都很nice，靠泳池房也很安静！
酒店还不错，挺干净的。
空调不太给力，不知道是不是只有我这间房这样，还是酒店普遍都这样。空调里还有一股烧焦的味道。我要求换房间，前台说酒店满了，对此我深表怀疑。
床垫挺软的，但被子太硬太厚了，配上不太冷的空调，感觉很不舒服。
房间里的椅子有一个轮子坏了，坐上去差点摔倒。
浴室大小合适，水流很足。不过没有提供棉签。
酒店每间房只提供两瓶水，对于一家五星级酒店来说，这低于标准了。
餐厅很棒。早餐也很好。餐厅服务人员态度很好。我在这里吃了午餐、晚餐和早餐，这是我这次入住最满意的地方。
综合了所有好的和不好的体验，我还是住了一晚就提前退房了，换了家酒店。这家酒店没有达到我对五星级酒店的期望。