It was a very wonderful stay. The room was clean and well equipped with all the necessities. Laura the front desk receptionist was extremely nice and helpful. Breakfast was good.

Everything was awesome, easy checking,

clean room, comfortable bed. Great staff. Pool use clean. Definitely would stay there again and would recommend to everyone I know

Overall- 3 stars.

The staff was very friendly, we didn’t have to interact with them, besides checking in and asking for more towels, because we are a family of seven (2 adults, 3 toddlers and 2 newborns) and they were great with that. So the staff I felt like was great.

The reason I rated a three out of five stars was because they did not offer any kind of packing play or crib, then when we got into our room, the beds were made, and it seemed clean, but our toddlers had managed to find old Band-Aids, crackers, and some other old items, including a pair of men’s underwear under the bed so I feel like the housekeeping could have been a lot better. Our room is also on the second floor, on the backside of the elevator, so it was quite loud and the kids had an issue sleeping with the noise. I didn’t want to complain, I’m sure they would have switched rooms for us, but with five kids including 2 newborns, you would’ve been a chore so we tried to tolerate it, which was a mistake. I didn’t take that into my consideration while reading the hotel. The last issue I had was the food, while most hotels don’t offer breakfast anymore, so I am glad that this place did, it really could have been a bit better. The milk kept running out, so sometimes the kids had to eat dry cereal, and my wife said that the bagel seem to be a little stale. I did like the fact that you could get coffee and hot water for hot chocolate anytime.

Tv did not work had to play with it for a couple hours before I figured it out. Front desk attendant was not very friendly. Room didn’t smell very good had to buy some air freshener shower head was not was I expected bad water pressure not very hot.

Check in was very easy and staff was friendly. We've stayed in this hotel many times before when it was Best Western. We were NOT happy with the "new" BW when they moved across the road (cruddy room, under re-construction, was a mess). We chanced coming back to this building and were happy to see it still looking good! The morning staffers at the desk were not so friendly, almost annoyed. I mentioned to one that the milk was empty in the decanter after getting some cereal. She acknowledged me but did nothing until another guest brought it to her attention and needed the milk then and there! Then, when a second staffer started to refill canter, a third staffer called over to tell her not to use too much! Really??? It was 7am, b-fast runs til 10 and you're worried about wasting a half gallon of milk?

We checked out shortly thereafter and there was still a cold feel at the desk.