I don’t like that the refrigerators don’t have freezers in them. I am a diabetic and I need to freeze my block to be able to keep my insulin cold while I am on the road last time I stayed the girl upfront. Let me put my block in the freezer upfront, but this time the girl working would not let me do that. I am going to be visiting this area every two weeks so I am going to have to find me somewhere else to stay that has a freezer where I can store my insulin while I am here without my insulin, I have no life. I am insulin independent and need my insulin to survive.
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酒店回复: Thank you for sharing your experience, and we sincerely apologize for any challenges you encountered. We completely understand how important it is to keep your insulin properly stored, and we truly apologize for any inconvenience. Your health and safety are a top priority, and we appreciate you bringing this to our attention. We hope to have the opportunity to welcome you back for a more enhanced visit in the future.
3.0分
商务出差
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I would rate this hotel a 4.5 if my wife hadn't been required to leave our room at 11 a.m. for checkout. I had specifically requested an extra hour to finish some work, but the staff informed my wife that she needed to exit the room by 11 a.m. because they could not accommodate the request. As a result, she had to wait in the lobby until I finished work. I feel disappointed that the staff did not provide the flexibility for my wife to remain comfortable until I was able to join her.
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酒店回复: Thank you for taking the time to share your feedback with us. We are very sorry to hear about the inconvenience you and your wife experienced during checkout. It is disappointing to know that we were unable to honor your request for a later departure, and we completely understand how frustrating it must have been for her to wait in the lobby while you finished your work. That is not the comfortable, attentive experience we aim to provide. Your comments are incredibly valuable, and we will be reviewing this situation with our team to ensure we handle similar requests with more care and flexibility whenever possible. We truly appreciate your understanding and hope you will give us another opportunity to provide you with a smoother, more accommodating stay in the future.
5.0分
商务出差
The staff at this hotel are very accommodating and aim to please. Crystal and her team are the best!
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酒店回复: Thank you for sharing your amazing review. It's fantastic to know when guests experience that connection with members of our team. Crystal will be thrilled to hear your praise and that the team's efforts contributed to a memorable visit. We look forward to welcoming you back to Holiday Inn Express & Suites Dayton - Highway 90, an IHG hotel.
5.0分
其他
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Two Thumbs Up!
The room was very clean, the staff is always super friendly and courteous, the complementary breakfast in the morning is excellent, and features items such as sausage, gravy with biscuits, pancakes, cereal, all kinds of juices and milk, scrambled eggs and omelettes, bacon, etc. This is my fourth time staying here in the past year, I never have any issues with noise or a dirty room or anything of that nature. An excellent place to stay.
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酒店回复: Dear Adelita,Thank you so much for your wonderful review! We’re delighted that you’ve had a consistently pleasant experience with us, including our clean accommodations, courteous team, and satisfying breakfast offerings. We appreciate your continued trust in us and look forward to welcoming you back for your fifth stay soon!
5.0分
家庭亲子
Great stay! Friendly staff. Clean room. Would definitely stay again.
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酒店回复: Thank you for sharing such a wonderful review. It’s great to hear you enjoyed your visit and that our team’s friendliness and the cleanliness of your room stood out. We’re delighted you plan to return and look forward to welcoming you again for another comfortable and enjoyable visit!
5.0分
其他
The hotel was great. Very clean. Air conditioner was nice and cold. Will stay again
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酒店回复: We're glad you had a great experience staying in our cool, comfortable accommodations. It was a pleasure having you, and we look forward to welcoming you back!
5.0分
其他
The staff was awesome! Always welcome us as we came in the door
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酒店回复: Thank you for sharing such a warm reflection of your stay. It is wonderful to hear that our team made you feel so genuinely welcomed each time you walked through the doors, creating that uplifting atmosphere we always hope to offer. We look forward to welcoming you again soon for another visit filled with the same friendly hospitality.
4.0分
其他
Stay in Dayton while attending a funeral
Clean & breakfast was good
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酒店回复: Dear Charles,Clean interiors and a delicious breakfast are important aspects of a comfortable stay, and we're proud to have delivered that for you. Thank you for choosing Holiday Inn Express & Suites Dayton - Highway 90, an IHG hotel. We wish you well and hope to welcome you back under better circumstances.
5.0分
其他
The staff was very accommodating, the complimentary breakfast was good, the room was clean.
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酒店回复: Dear Crystal,Thank you for your perfect rating! We're delighted you enjoyed our delicious breakfast, spotless accommodations, and exceptional hospitality. Your feedback means the world to us, and we look forward to many more incredible stays at Holiday Inn Express & Suites Dayton - Highway 90, an IHG hotel.
5.0分
其他
It was fresh but not enough options for a diabetic
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酒店回复: Thank you for sharing your feedback with us. It’s helpful that the food offerings were fresh, though we will take your feedback into consideration as we continue making improvements. We hope to welcome you back for a truly exceptional visit in the future.
I don’t like that the refrigerators don’t have freezers in them. I am a diabetic and I need to freeze my block to be able to keep my insulin cold while I am on the road last time I stayed the girl upfront. Let me put my block in the freezer upfront, but this time the girl working would not let me do that. I am going to be visiting this area every two weeks so I am going to have to find me somewhere else to stay that has a freezer where I can store my insulin while I am here without my insulin, I have no life. I am insulin independent and need my insulin to survive.
I would rate this hotel a 4.5 if my wife hadn't been required to leave our room at 11 a.m. for checkout. I had specifically requested an extra hour to finish some work, but the staff informed my wife that she needed to exit the room by 11 a.m. because they could not accommodate the request. As a result, she had to wait in the lobby until I finished work. I feel disappointed that the staff did not provide the flexibility for my wife to remain comfortable until I was able to join her.
The staff at this hotel are very accommodating and aim to please. Crystal and her team are the best!
Two Thumbs Up!
The room was very clean, the staff is always super friendly and courteous, the complementary breakfast in the morning is excellent, and features items such as sausage, gravy with biscuits, pancakes, cereal, all kinds of juices and milk, scrambled eggs and omelettes, bacon, etc. This is my fourth time staying here in the past year, I never have any issues with noise or a dirty room or anything of that nature. An excellent place to stay.
Great stay! Friendly staff. Clean room. Would definitely stay again.
The hotel was great. Very clean. Air conditioner was nice and cold. Will stay again
The staff was awesome! Always welcome us as we came in the door
Stay in Dayton while attending a funeral
Clean & breakfast was good
The staff was very accommodating, the complimentary breakfast was good, the room was clean.
It was fresh but not enough options for a diabetic