酒店回复: Dear Yi888888Thank you for taking the time to share your feedback with us. We are delighted to hear that you enjoyed your stay and that the room, cleanliness, and service made your experience a comfortable one. Your feedback means a great deal to us, as it encourages our team to continue delivering the best possible guest experience.We truly appreciate your support and hope to have the pleasure of welcoming you back again in the future.Yours sincerelySheraton Kuching Hotel
酒店回复: Dear Valued GuestThank you for taking the time to share your feedback with us. We are delighted to hear that you enjoyed our facilities, friendly service, and the variety of breakfast options. It is also wonderful to know that you appreciated our convenient location and the scenic surroundings along the river.Your kind comments mean a great deal to our team and motivate us to continue providing memorable experiences for all our guests. We look forward to welcoming you back again in the future.Yours sincerelySheraton Kuching Hotel
酒店回复: Dear penny123Thank you for taking the time to share your feedback with us. We sincerely apologise for the condition of the towels you encountered during your stay. This is certainly not reflective of the high standards we strive to maintain, and we understand how this could have impacted your experience.Please be assured that we have shared your feedback with our housekeeping team to review our laundry and quality-check procedures to ensure that such issues are addressed. Your comments are invaluable in helping us improve and maintain the quality and comfort expected by our guests.We hope this did not overly affect your overall stay, and we would be delighted to welcome you back in the future for a more seamless and comfortable experience.Yours sincerelySheraton Kuching Hotel
酒店回复: Dear Yaoerbaobei,Thank you for taking the time to share your feedback regarding your recent stay at Sheraton Kuching Hotel.We sincerely apologize for the inconvenience you experienced during your stay, especially regarding the housekeeping service and amenities. This is not the level of care and attention we strive to provide, and we regret that it made your stay less comfortable. Your comments have been shared with the relevant departments for immediate review and improvement. We appreciate you highlighting the assistance from Manager Chen, and we will ensure that your feedback is acknowledged.Thank you once again for bringing this to our attention. We hope to have the opportunity to welcome you back and provide a much-improved experience.Yours sincerely,Sheraton Kuching Hotel
房间不错，好舒服环境也好卫生阿服务给个赞赞赞👍🏻
酒店很新，各项设施都挺好的，工作人员很热情，早餐很丰盛，离着古晋标志很近，沿着河道走可以看到很美丽的风景
房间很舒适，所有必需品都一应俱全。顶楼还有一个漂亮的泳池，视野开阔，景色宜人。酒店地理位置也相当不错，附近有几家当地咖啡馆，提供美味的哥罗面作为早餐。打车去唐人街也很近，大约4-6马币，我们就在那里逛了逛。这次是来参加朋友的婚宴，所以行程比较短暂简单。如果下次再来古晋，我们还会选择住在这里。
这5星连锁酒店的毛巾，严重怀疑有没有清洗
古晋喜来登酒店位于市中心，提供豪华舒适的住宿体验。客房现代宽敞，设施齐全。早餐美味可口，提供多种本地和国际菜肴选择。员工友好周到，酒店地理位置优越，非常适合探索古晋的景点。
喜来登酒店一直是我来古晋的首选。它不仅地理位置优越，而且干净整洁，服务一流。附近还有木匠街的照片，那里有古朴的商店，可以买到美食、咖啡和当地特产。
前台工作人员非常出色。第一天入住的房间浴室有点漏水，第二天早上我下楼到前台，纳兹林先生立刻给我换了房间，甚至还带我去看备选房间。非常感谢他在我整个住宿期间提供如此出色和周到的服务，以及他的善意，我一定会再来的。
客房服务也超赞，非常棒的服务，真心感谢。
入住了11天，只有前面4天给打扫了房间，而且没有给补给过备品（拖鞋，洗漱用品），后面的7天就更不用提了，就没有给打扫过房间，水找服务员有时候要也不给，后来找餐饮部陈经理才给送水，地垫从入住就没有给换过，就像没家的孩子似的没人管没人问的
再次入住，酒店舒适、安静、干净。下次来古晋还会选择这里。
一切都还不错，就是停车场地这块——酒店客人停车不免费。停车设施每晚需要收取10马币。这点让我挺失望的，因为我租了车。不然，在这样一家知名的酒店，本会是一次非常棒的住宿体验。