酒店回复: Merci d’avoir pris le temps de partager votre expérience ! Nous mettons un point d’honneur à offrir des chambres propres et bien équipées, et nous sommes ravis que cela vous ait plu. À très bientôt !
2.0分
商务出差
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While a budget hotel, there are bugs in the rooms even though there's no food. Same bugs in the hallway and in front of the hotel are disposal bins that often overflow, rats can be seen scurrying about the bins.
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酒店回复: Hello,Thank you for taking the time to share your feedback.We’re sorry to hear that your stay did not meet your expectations.Please be assured that we take cleanliness and hygiene very seriously. Regular pest control treatments are carried out at the property, and following your comments, we will reinforce these measures.Regarding the bins in front of the hotel, they are managed by the city services. We have already reached out to the relevant authorities to request more frequent collection.We hope to have the opportunity to welcome you again under better circumstances.Kind regards,Management
1.0分
朋友出游
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If you're a woman/ women, don't stay here. We had to leave immediately after seeing the room with roaches. Staff was amazing and understanding but it is not for women. When we left we were told it was an unsafe neighborhood from a local.
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酒店回复: Dear guest,Thank you for your feedback. We're truly sorry for the inconvenience you experienced during your stay.Please be assured that this situation does not reflect our usual standards, and we have already taken steps with our housekeeping team to address it.We’re also happy to hear that our staff was supportive and understanding.The safety and comfort of all our guests are a priority, and we continue to work closely with local authorities to ensure a safe and welcoming environment.We hope to have the opportunity to provide you with a better experience in the future.Best regards,Hotel Montempo Management
1.0分
其他
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Hotal requested 100 deposit and then kicked me out two days before my reservation date Refused to give me any of the money back or a receipt Take them off your website
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酒店回复: Hello,We understand your dissatisfaction, but we would like to provide some important clarifications. In accordance with our house rules, smoking is strictly prohibited in the rooms. This rule is clearly stated at the time of booking and upon arrival at the hotel.Unfortunately, this rule was not respected during your stay. As a result, and as stated in our terms and conditions, this resulted in the early termination of your accommodation and the deduction of your deposit, which was intended to cover the necessary cleaning and deodorization costs.We apologize for any inconvenience, but we have a duty to enforce the rules to ensure the comfort and safety of all our guests.Sincerely,
1.0分
其他
Do Not Stay there stole two paid days
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酒店回复: Hello,We understand your dissatisfaction, but we would like to provide some important clarifications. In accordance with our house rules, smoking is strictly prohibited in the rooms. This rule is clearly stated at the time of booking and upon arrival at the hotel.Unfortunately, this rule was not respected during your stay. As a result, and as stated in our terms and conditions, this resulted in the early termination of your accommodation and the deduction of your deposit, which was intended to cover the necessary cleaning and deodorization costs.We apologize for any inconvenience, but we have a duty to enforce the rules to ensure the comfort and safety of all our guests.Sincerely,
4.0分
其他
Liked the place
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酒店回复: Bonjour,Un grand merci pour votre note parfaite ! Nous sommes ravis de savoir que votre séjour s’est déroulé dans les meilleures conditions. Votre satisfaction est notre plus belle récompense, et cela nous motive à continuer à offrir un service de qualité.Au plaisir de vous accueillir de nouveau très bientôt !Cordialement,
干净且设施齐全的房间
While a budget hotel, there are bugs in the rooms even though there's no food. Same bugs in the hallway and in front of the hotel are disposal bins that often overflow, rats can be seen scurrying about the bins.
If you're a woman/ women, don't stay here. We had to leave immediately after seeing the room with roaches. Staff was amazing and understanding but it is not for women. When we left we were told it was an unsafe neighborhood from a local.
Hotal requested 100 deposit and then kicked me out two days before my reservation date Refused to give me any of the money back or a receipt Take them off your website
Do Not Stay there stole two paid days
Liked the place