Room was loud. Hall noise as well as parking lot. Bed was very uncomfortable. Breakfast was excellent and staff was pleasant and courteous.
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酒店回复: Thank you for sharing your feedback regarding your stay. We are happy to hear that you found our breakfast excellent and that our staff remained pleasant and courteous—we’re glad their service stood out.However, we are sincerely sorry that the noise levels and the bed comfort didn't meet your expectations. This is not our normal standard, and we want every guest to have a restful night's sleep. Because we are a brand-new hotel, we take comments like yours regarding room acoustics and furnishings very seriously as we continue to settle into our new space.We appreciate your honesty. We hope to have the chance to provide you with a much quieter and more comfortable experience on your next visit to Oscoda.
4.0分
情侣出游
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Hotel was very clean. Breakfast was great! Beautiful location. Pool was nice and warm.The 2 ladies we saw at the the front desk when we checked in were quite snotty and rude. Never greeted us, ignored us for quite awhile while they chatted with each other. Acted like they were being bothered when asked if we could check in. As much as we liked the hotel and our stay ...the horrendous customer service by the front desk would keep us from coming back. Esp.the morning lady at the front desk....we passed her numerous times coming in and out of the front door, she never would even look up or greet anyone. The breakfast staff and cleaning people did a great job though!
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酒店回复: Hello Heather:Thank you for taking the time to share your detailed feedback about your recent stay with us at Holiday Inn Express, Oscoda. We’re delighted to hear that you enjoyed our clean facilities, warm pool, great breakfast, and beautiful location. It’s also wonderful to know that our breakfast and housekeeping teams made a positive impression.We are, however, truly sorry to learn about your experience with our front desk service. Providing a welcoming and attentive check-in is a cornerstone of our hospitality, and it’s disappointing to hear that we fell short. Please know that your comments have been shared with our management team, and we will be addressing this directly with our staff to ensure that all guests receive the friendly, professional service they deserve.Your feedback is invaluable in helping us improve, and we hope you’ll consider giving us another opportunity to provide you with a stay that matches the high standards we strive for across all areas of our hotel.Safe Travels!
5.0分
其他
Lovely room with great view of Lake Huron. Very friendly & helpful staff.. loved the swimming pool & excellent buffet breakfast.
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酒店回复: Hi Barbara:Thank you so much for your kind words! We’re thrilled to hear you enjoyed your lovely room with its great view of Lake Huron, as well as our friendly and helpful staff. It’s wonderful that you loved the swimming pool and our excellent buffet breakfast — those are favorites among many of our guests.We’re also delighted you captured such an amazing picture during your stay. Moments like these make memories, and we’re glad our hotel could be part of yours. We look forward to welcoming you back to Holiday Inn Express, Oscoda for another relaxing and enjoyable visit.Safe Travels!
4.0分
其他
Friendly service nice beds updated and on the water. And full breakfast Not a Hilton but very nice
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酒店回复: Hello Tom:Thank you for sharing your feedback and rating us 8/10! We’re delighted to hear you enjoyed our friendly service, comfortable beds, updated accommodations, and our location right on Lake Huron. It’s also wonderful to know you appreciated the full breakfast to start your day.We understand your comparison, and while we may not be a Hilton, we’re proud to offer a welcoming atmosphere and great value here at Holiday Inn Express, Oscoda. Your kind words mean a lot to our team, and we look forward to hosting you again for another very nice stay.
5.0分
其他
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Was a very nice stay for me. I needed a couple days away of peace and quiet. It’s exactly what I got. Room was clean and comfortable. Staff was very friendly and helpful.
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酒店回复: Hi Penny:Thank you so much for your wonderful 10/10 review! We’re delighted to hear that your stay provided the peace and quiet you were looking for. It’s great to know you found your room clean and comfortable, and that our friendly and helpful staff made your visit even more enjoyable.We truly appreciate your kind words and look forward to welcoming you back to Holiday Inn Express, Oscoda whenever you need another relaxing getaway.
湖景很棒，早餐很丰盛，位置也很便利。
入住办理很顺利。但房间似乎没有达到应有的清洁程度。
房间和酒店本身都很干净。泳池在四天内需要维护两次。地理位置优越，靠近很多地方。早餐很棒，选择很多，不过如果能提供杏仁奶就更好了。我们唯一建议的是，在浴室和主卧增加一些挂钩。衣柜空间利用率不高，因为衣杆在衣柜中间，上面的空间因为需要加装衣杆或搁板而无法使用，尽管衣柜里有很多空余空间。
员工非常乐于助人、彬彬有礼且热情友好。客户服务一流。早餐不错，种类丰富。房间很干净。我们住的房间远离有孩子的家庭，所以很安静，我们睡得很好。
一切都很干净，包括健身房，早餐也很棒，工作人员超级友好热情！
Room was loud. Hall noise as well as parking lot. Bed was very uncomfortable. Breakfast was excellent and staff was pleasant and courteous.
Hotel was very clean. Breakfast was great! Beautiful location. Pool was nice and warm.The 2 ladies we saw at the the front desk when we checked in were quite snotty and rude. Never greeted us, ignored us for quite awhile while they chatted with each other. Acted like they were being bothered when asked if we could check in. As much as we liked the hotel and our stay ...the horrendous customer service by the front desk would keep us from coming back. Esp.the morning lady at the front desk....we passed her numerous times coming in and out of the front door, she never would even look up or greet anyone. The breakfast staff and cleaning people did a great job though!
Lovely room with great view of Lake Huron. Very friendly & helpful staff.. loved the swimming pool & excellent buffet breakfast.
Friendly service nice beds updated and on the water. And full breakfast Not a Hilton but very nice
Was a very nice stay for me. I needed a couple days away of peace and quiet. It’s exactly what I got. Room was clean and comfortable. Staff was very friendly and helpful.