There is no one on site to answer problems: We turned up to find no key in the key safe but the door was not locked. Inside we found the room had not been cleaned. We tried to call the manager but no answer and you can't leave a message. Then we realised there was a alarm beeping and there was no electricity in the entire building. We booked another hotel but this one won't answer your calls or emails....
1.0分
其他
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We do NOT recommend Ocean Beach Apartments. We had an awful experience. We made our reservation through our travel agency. Previously to our arrival we did not receive any information regarding the check time or procedure. We arrived after the check in time that as we mentioned previously we weren’t informed of. We called the emergency number and got the information that we had room 102 and 104. The lady gave us the code for 102 but no key on the locker, we got a key for 104. Then we procede to check the remaining rooms, we checked 114, also no key. That’s when the lady on the phone said something around the lines of “there’s not much I can do”. She then told us to try the locker of room 113 and there was a key, we thanked her and hung up. We went to check the rooms and realised that 113 was clean but 104 wasn’t. I called again, and as soon as I mentioned the room wasn’t clean, she hung up the phone on my face. I tried to calling 30 times. She never picked up the phone again. I also tried WhatsApp message and calling, no answer. She was ignoring us because she knew she messed up our reservation and didn’t wanted to put up with it. We considered looking for alternative accommodation but it was late and expensive, and we weren’t sure whether we would get our money back, so we decided to stay. We had to sleep all of us in room 113, which was clean. Two of us had to sleep on the floor. Additionally, the bathroom showers didn’t drained properly and flooded the bathroom. What initially seemed to be a very cozy and comfortable apartments, turned into a nightmare. When we left, we putted the keys at the checkout dropbox, which was broken and you could easily open it and get any of the keys inside and enter any of those rooms. So it wasn’t very safe either. We were almost at the end of our trip to Iceland, and this was a very upsetting, as we were having a smooth trip so far.
3.0分
其他
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Its an older building but clean and comfortable inside. The check in is a bit confusing. It tells you to call a number to get the code for the door but they didn’t answer for quite awhile. Guests seemed to get different check in instructions. The day after I received an email with the codes. Overall clean decent place in a remote location
3.0分
家庭亲子
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The overall external building is somewhat run down. The rooms however were quite clean. We could have benefited from a spaghetti strain and a cork screw. Also we find it nice when coffee is provided. If the fridge had a freezer we could have used it for our freezer packs. Stokkseyri is a very quiet town with not much to do.
1.0分
其他
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We wish to alert potential visitors about the business practice of Ocean Beach Apartments in Stokkseyri, Iceland. We had booked five nights in July 2022 through one of the a booking companies, with payment to me made on arrival. I had a confirmed reservation. However, when I phoned the hotel about check-in procedures I was told our reservation had been cancelled by the booking company due to an invalid credit card. I complained that I had not received any notice about this from either the booking company, the credit card company, or Ocean Beach Apartments itself. Also it was a bad situation for us with suddenly no accommodation in a fully booked area. However, the assistant just said goodbye and hung up. I immediately contacted customer service at thee booking company. They looked into it and confirmed they had NOT cancelled the reservation. This was a decision by Ocean Beach Apartments alone. So, not only did Ocean Beach Apartments unduly cancel our confirmed reservation without any notice, they also lied about the booking agency being responsible. Further I have no other indication that the credit card used should be invalid. In case, we had several other cards to use for pay on arrival, as agreed. It adds to our concern that Ocean Beach Apartments is an unmanned operation with no office, and not even an email address to communicate through. We have therefore not been able to contact Ocean Beach Apartments to enquire further about the incident. Bottom line is we wish to share that you risk having you travel disrupted if you rely on Ocean Beach Apartments, even with a confirmed reservation for payment on arrival.
这栋公寓楼虽然名字叫“海”，但离海边却很远，显得有些老旧，房间配备了一个小厨房，干净整洁，安静宜人。房子距离镇中心约2.5公里，但即使在那里，除了一个加油站和一家炸鱼薯条店外，也没什么可逛的。如果想购物，你需要开车12公里到塞尔福斯。
There is no one on site to answer problems: We turned up to find no key in the key safe but the door was not locked. Inside we found the room had not been cleaned. We tried to call the manager but no answer and you can't leave a message. Then we realised there was a alarm beeping and there was no electricity in the entire building. We booked another hotel but this one won't answer your calls or emails....
We do NOT recommend Ocean Beach Apartments. We had an awful experience. We made our reservation through our travel agency. Previously to our arrival we did not receive any information regarding the check time or procedure. We arrived after the check in time that as we mentioned previously we weren’t informed of. We called the emergency number and got the information that we had room 102 and 104. The lady gave us the code for 102 but no key on the locker, we got a key for 104. Then we procede to check the remaining rooms, we checked 114, also no key. That’s when the lady on the phone said something around the lines of “there’s not much I can do”. She then told us to try the locker of room 113 and there was a key, we thanked her and hung up. We went to check the rooms and realised that 113 was clean but 104 wasn’t. I called again, and as soon as I mentioned the room wasn’t clean, she hung up the phone on my face. I tried to calling 30 times. She never picked up the phone again. I also tried WhatsApp message and calling, no answer. She was ignoring us because she knew she messed up our reservation and didn’t wanted to put up with it. We considered looking for alternative accommodation but it was late and expensive, and we weren’t sure whether we would get our money back, so we decided to stay. We had to sleep all of us in room 113, which was clean. Two of us had to sleep on the floor. Additionally, the bathroom showers didn’t drained properly and flooded the bathroom. What initially seemed to be a very cozy and comfortable apartments, turned into a nightmare. When we left, we putted the keys at the checkout dropbox, which was broken and you could easily open it and get any of the keys inside and enter any of those rooms. So it wasn’t very safe either. We were almost at the end of our trip to Iceland, and this was a very upsetting, as we were having a smooth trip so far.
Its an older building but clean and comfortable inside. The check in is a bit confusing. It tells you to call a number to get the code for the door but they didn’t answer for quite awhile. Guests seemed to get different check in instructions. The day after I received an email with the codes. Overall clean decent place in a remote location
The overall external building is somewhat run down. The rooms however were quite clean. We could have benefited from a spaghetti strain and a cork screw. Also we find it nice when coffee is provided. If the fridge had a freezer we could have used it for our freezer packs. Stokkseyri is a very quiet town with not much to do.
We wish to alert potential visitors about the business practice of Ocean Beach Apartments in Stokkseyri, Iceland. We had booked five nights in July 2022 through one of the a booking companies, with payment to me made on arrival. I had a confirmed reservation. However, when I phoned the hotel about check-in procedures I was told our reservation had been cancelled by the booking company due to an invalid credit card. I complained that I had not received any notice about this from either the booking company, the credit card company, or Ocean Beach Apartments itself. Also it was a bad situation for us with suddenly no accommodation in a fully booked area. However, the assistant just said goodbye and hung up. I immediately contacted customer service at thee booking company. They looked into it and confirmed they had NOT cancelled the reservation. This was a decision by Ocean Beach Apartments alone. So, not only did Ocean Beach Apartments unduly cancel our confirmed reservation without any notice, they also lied about the booking agency being responsible. Further I have no other indication that the credit card used should be invalid. In case, we had several other cards to use for pay on arrival, as agreed. It adds to our concern that Ocean Beach Apartments is an unmanned operation with no office, and not even an email address to communicate through. We have therefore not been able to contact Ocean Beach Apartments to enquire further about the incident. Bottom line is we wish to share that you risk having you travel disrupted if you rely on Ocean Beach Apartments, even with a confirmed reservation for payment on arrival.