酒店回复: Dear Guest,Thank you for sharing such a detailed and wonderful review!We are delighted to hear that you had a truly satisfying stay with us and that you enjoyed our facilities, spacious and comfortable rooms as well as our attentive service.It is also great to know that our location worked well for you and that you found transportation convenient. We are also glad that you appreciated the eateries nearby such as the Zhongshan Mall and the Balestier area. It is also lovely to hear that you enjoyed exploring the area.Your kind words motivate our team to continue delivering top-notch service, and we are happy to hear that you’d choose to stay with us again. We truly look forward to welcoming you back on your next trip to Singapore!Best regards,Eric Thye Director of Front OfficeAloft Singapore Novena
酒店回复: Dear JR-JR,Thank you for choosing Aloft Singapore for your recent stay. We are delighted to hear that you found your room comfortable and well-equipped, and that you enjoyed our breakfast offerings during your visit.We’re also pleased that you appreciated the dining and shopping options nearby, including the variety of food choices at the mall. It’s wonderful to know that you found our hotel clean and comfortable, as maintaining our hotel clean and welcoming for every guest is always a top priority for us.We truly appreciate your kind comments and look forward to welcoming you back for another enjoyable stay with us soon.Sincerely,Eric Thye Director of Front OfficeAloft Singapore Novena
酒店回复: Dear Sabrinamuzi,Thank you for choosing Aloft Singapore Novena for your recent stay. We are pleased to know you enjoyed our newly renovated spaces, spacious rooms, and our location close to Zhongshan Park, offering a comfortable setting for families.We appreciate your feedback regarding MRT access and are glad our shuttle service was helpful. As a hotel by the park and family-friendly hotel in Novena, we strive to ensure a pleasant overall guest experience for all our guests.We look forward to welcoming you back for another relaxing staycation with us.Sincerely yours,Eric Thye Director of Front OfficeAloft Singapore Novena
酒店回复: Dear 呱呱喵,Thank you for your feedback and for choosing Aloft Singapore Novena during your recent conference stay. We’re glad to hear that you found the bed comfortable, the air conditioning effective, and our breakfast offerings plentiful, including the variety of cuisines available.We appreciate your comments regarding the room size, MRT accessibility, shuttle service schedule, and elevator experience. Your feedback is valuable and helps us identify areas where we can further enhance the overall guest experience.We’re especially pleased to know that our housekeeping associate made a positive impression with her attentive and thorough service. Your kind recognition will certainly be shared with the team. We hope to welcome you back again for a more seamless stay, whether for business or a weekend staycation.Sincerely, Eric Thye Director of Front OfficeAloft Singapore Novena
3.0分
倾城乐窝, 客房, 西翼楼
朋友出游
连续住到第五天发现被褥里有血
不是脚那边被褥露出来还不明显被看到
我真的醉了！气死了气死了
我不信你们换床单看不见 就在边角上！
其他都挺好的… 哎
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酒店回复: Dear sugerfree,Thank you for your feedback and for bringing this matter to our attention. Please accept our sincerest apologies for the distress caused by the condition of the bedding during your stay this is certainly not the standard we uphold, and we fully understand your frustration.Cleanliness is a top priority at Aloft Singapore Novena, and we regret that this oversight impacted your overall guest experience. Rest assured that your comments have been shared with our housekeeping team for immediate review and corrective action to prevent a recurrence.We truly appreciate your understanding and are grateful that the rest of your stay was satisfactory. We hope to have the opportunity to welcome you back for a more seamless experience at our hotel in Novena, whether for business or leisure.Sincerely, Eric Thye Director of Front OfficeAloft Singapore Novena
酒店回复: Dear lvxingxiaodaren,Thank you for choosing Aloft Singapore Novena and bringing your concerns to our attention.We are truly sorry to hear about the challenges you faced during your stay.We would like to also clarify that room upgrade is subjected to availability and the room provided was the exact room type reserved in your booking. For future stays, you may also consider booking one of our room packages that include breakfast for added convenience.We apologize for the inconvenience caused due to the air-conditioner. Your feedback is very important to us, and we will be addressing these concerns with our team.We hope to have another opportunity to welcome you back with us for a better stay.Best regards,Eric ThyeDirector of Front OfficeAloft Singapore Novena
酒店回复: Dear Acantu,Thank you for choosing Aloft Singapore Novena and sharing your feedback with us.Your experience matters to us, and we appreciate your honest input on our East and West wing building. We are truly sorry to hear that your stay did not meet expectations and that you encountered cleanliness issues and discomfort with the Patio room’s layout.Your feedback regarding the tableware and presence of flies has been shared with our housekeeping team for immediate review and corrective action.We hope to have another opportunity to make things right.Best regards,Eric Thye Director of Front OfficeAloft Singapore Novena
酒店有去novena地铁站的shuttle bus 半小时一班，那里的生活配套比较齐全。如果走路去那边坐地铁也可以，但是新加坡真的太热了，在外面走15分钟就全身汗。

服务：前台有各国面孔，服务中规中矩，退房的时候会问你要不要帮忙打车。
总的来说价格低于1200住住还是可以的。
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酒店回复: Dear Diaoxipilangmeiledi,Thank you for choosing Aloft Singapore and sharing your detailed feedback with us.We are glad to hear that you find us to be of good value and conveniently located with a variety of nearby amenities.While some structural aspects remain from the original property, we have made significant upgrades to align with Aloft’s modern and vibrant brand identity. Your comments about the room condition are very helpful, and we will continue to improve to ensure our spaces meet guest expectations.Nevertheless, we are pleased that you find our team friendly and our shuttle service convenient. We hope to have the opportunity to welcome you back soon in the future.Best regards,Eric ThyeDirector of Front OfficeAloft Singapore Novena
酒店回复: Dear Jing❤️❤️,Thank you so much for sharing your feedback with us.We are glad that you appreciate our cleanliness, convenient transportation, and the various famous restaurants nearby the hotel.Your recommendation truly means a lot to us, and we look forward to having the pleasure of welcoming you back at the Aloft Singapore Novena.Best regards,Eric Thye Director of Front OfficeAloft Singapore Novena
一次非常满意的入住体验！酒店设施很新，位置很好，房间在新加坡来讲也算是宽敞的，而且干净整洁，床品很舒适，瓶装饮用水不够的话，一个电话就给送上来，服务很到位，基本上没啥可挑剔的。酒店虽然不位于热闹的市中心，但距离新加坡的主要景点都只有10几分钟的车程，坐的士平均来讲20坡元左右可达，去机场大约30坡元多一点。酒店有穿梭巴士接驳诺维娜地铁站，附近还有几条公交线路可达市中心，交通算是便利的了。我们没有体验酒店的早餐，因为附近的大小餐馆已经提供足够多的选择，楼下的中山Mall就有很多本地小吃店，走出去5-8分钟还有文东记海南鸡饭、发起人肉骨茶、马里士他餐馆等等好吃的饭店，另外还有大排档和榴莲摊档，真的感觉吃不过来，哈哈！我们很庆幸这次选择了这家酒店，以后来新加坡一定还会来这里住的！
第一次住进东区的房间虽然小了一点但是却是五脏俱全，住的还舒服，这一次体验了他们的早餐（7-10am)果然不错，下一次会继续去吃。酒店楼下有渝东来火锅店（这次没机会品尝），商场内也有好多吃的( 例如新派陕西风味的小吃和面食）都可以去品尝。下次还是会预约这酒店干净又舒服。
这是由两栋楼的aloft～离中山公园很近，装修很新，房间也比较大，除了去地铁口有点麻烦需要坐酒店提供的车，（从酒店到地铁口走路大概10分钟），其它都还比较满意，周边环境比较舒服，适合亲子连续几天入住
来新加坡开会，入住这家酒店novena，在中山广场边上，对面有个观音庙，房间肯定比国内的小，床睡着还舒服的，冷气也充足，基本的都满足，早饭非常丰富有印度咖喱风格，店里面游客非常多，早上比较挤，离地铁站走路有点路，关键新加坡太热，一走就出汗，有个接驳车，但是下午没有。电梯比较旧，容易走了一半停下来或者直接跑去其他楼层。楼层的room service菲律宾小妹值得点赞，打扫得比国内的认真多了。
连续住到第五天发现被褥里有血
不是脚那边被褥露出来还不明显被看到
我真的醉了！气死了气死了
我不信你们换床单看不见 就在边角上！
其他都挺好的… 哎
办理入住办理了半个小时，12点去的，开始说预定的房型没有了，等了半个小时又有了，凌晨12点也不知道是怎么了？以前来这边都是给升房型，现在是给降房型，屋里空调嗷嗷响根本没法睡，实在嫌麻烦也不换了，谁给早餐也没给反正就是很差入住体验，还万豪旗下呢，非常不好的体验。房间就18平米箱子都放不开，离市区打车要20分钟，反正慎重吧，不会再出来了
房间干净程度还可以，酒店没有中文管家，与介绍不符合，免费接送机仔细看，不接送机场，只接送火车站
没想到东翼和西翼离那么远，简直就是两个酒店了，吃饭也是各管各的，就是可以去另外边吃就是了，但要走那么老远也没啥必要吧。我住的2楼，所谓的露台房原来望出去能看到外面休息的人，不拉窗帘就满满都是尴尬了，餐具卫生不是很好，我有一天拿到的刀完全没洗干净，另外就是苍蝇也不少，哎。。。一言难尽。
在新加坡这个寸土寸金的地方算性价比酒店了，唯一没料到的是这家aloft是戴斯和温德姆改的 所以不是真正23年开业的新酒店，一进房间我就纳闷怎么设施看起来有年头了…
房间面积还算可以，给升级了23平的西翼客房；能摊开26寸行李箱在地上拿东西，两个人住会有点挤，建议单人入住。
环境：楼下就是中山mall，有一个小食阁、7-11、麦当劳瑞幸星巴克还有个超市，可以满足基本生活需求但不算好吃（虽然新加坡也没什么特别好吃的…肉都有股冻味 蔬菜少得可怜）
酒店有去novena地铁站的shuttle bus 半小时一班，那里的生活配套比较齐全。如果走路去那边坐地铁也可以，但是新加坡真的太热了，在外面走15分钟就全身汗。

服务：前台有各国面孔，服务中规中矩，退房的时候会问你要不要帮忙打车。
总的来说价格低于1200住住还是可以的。
非常好非常干净、交通也方便、酒店隔壁就是超市、楼下一条街很多有名的美食店、文东记鸡饭、发起人肉骨茶、推荐