酒店回复: Hi Dirk,We sincerely apologise for the issues you encountered during your stay. A moldy ceiling and poor cleanliness are completely unacceptable, and we understand how disappointing that must have been. Your feedback is incredibly valuable, and we will take immediate action to address these concerns with our housekeeping and maintenance teams. We strive to ensure our property matches the quality our guests expect, and your comments will help us make the necessary improvements. Thank you for bringing this to our attention.
4.0分
其他
原文
翻译提供方:Google
就价格而言一切都很好,房间没有 Wi-Fi,总体来说还可以
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酒店回复: Hi Bladimir,Thank you for your feedback! We're glad to hear that you found the value for the price to be good. We apologise for the Wi-Fi issue and will look into improving coverage to ensure better connectivity throughout the property. Your input is important to us, and we hope to provide an even better experience during your next stay.
4.0分
其他
原文
翻译提供方:Google
物有所值。
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酒店回复: Hi Louis,Thank you for your feedback! We are glad to hear you felt it was a good value for your money. We always aim to provide great service and comfort at an affordable price, and we appreciate you choosing to stay with us. We hope to welcome you back again soon!
5.0分
其他
原文
翻译提供方:Google
太棒了
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酒店回复: Hi Jack,Thank you for your awesome review! Reviews like yours are what keep us going the extra mile to deliver our best. We are happy that you are enjoying our services. We will always ensure that we keep delighting you with our facilities and services. Keep exploring, Happy staying!!
3.0分
其他
Very affordable but also a bit sketchy with some other people outside smoking and trucks coming and going
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酒店回复: Dear Guest,Thank you for sharing your thoughts. We’re glad to hear you found the property affordable. We understand your concerns about the outside environment, and we take the safety and comfort of our guests seriously. Your feedback will be shared with our team to ensure improvements are made. We hope you’ll consider staying with us again and have a more peaceful experience.
5.0分
商务出差
Business trip
Professional staff with clean rooms that are nice and modern. A plesant surprise and a good value for the price. Truck parking is available.
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酒店回复: Dear Guest,Thank you for your feedback! We’re glad your business trip was comfortable and that you enjoyed our clean, modern rooms and professional staff. It’s great to hear the value and truck parking met your needs, and we look forward to your next stay!
1.0分
其他
We didnt even stay there. I got lost and no one would answer the phone to help me get to the hotel.😪
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酒店回复: Dear Guest,We’re very sorry you weren’t able to reach us and couldn’t make it to the hotel. This is not typical, and we’ll share your feedback with our team to ensure better assistance for future guests.
5.0分
情侣出游
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The manager was very friendly and polite. Don't judge a book by its cover. The outside might look like it's ran down but the room was very clean. The covers were clean just stained. Other than that I would definitely stay again
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酒店回复: Dear Guest,Thank you for sharing your feedback! We are glad to hear that you found the room clean and the manager friendly and polite. We appreciate your understanding regarding the exterior and hope to welcome you back for another great stay soon!
5.0分
其他
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My 1st choice hotel
I stay at Smart Stay frequently. I never have any problems and I’m never disturbed by anyone or anything in or around the property. It is my 1st choice hotel whenever I come to Lafayette.
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酒店回复: Dear Guest,Thank you for your wonderful feedback! We’re delighted to be your first choice in Lafayette and glad you consistently enjoy a peaceful and trouble-free stay. We look forward to welcoming you back on your next visit!
我真的很喜欢这家酒店,以后我会向任何人推荐这家酒店。
最好避免
天花板一半都长霉了。总的来说,非常脏。这些照片可能是在开业时拍的,或者摄影师确实物有所值……
就价格而言一切都很好,房间没有 Wi-Fi,总体来说还可以
物有所值。
太棒了
Very affordable but also a bit sketchy with some other people outside smoking and trucks coming and going
Business trip
Professional staff with clean rooms that are nice and modern. A plesant surprise and a good value for the price. Truck parking is available.
We didnt even stay there. I got lost and no one would answer the phone to help me get to the hotel.😪
The manager was very friendly and polite. Don't judge a book by its cover. The outside might look like it's ran down but the room was very clean. The covers were clean just stained. Other than that I would definitely stay again
My 1st choice hotel
I stay at Smart Stay frequently. I never have any problems and I’m never disturbed by anyone or anything in or around the property. It is my 1st choice hotel whenever I come to Lafayette.