Staff was exceptional. I have a special needs son and they assisted in his transitions and showed great patience with us. That means a lot! Rooms were big and nice. Food from the restaurant was great. I will definitely use them again.
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酒店回复: We truly appreciate you taking the time to share your experience with us. Knowing that our hospitality not only met but exceeded your expectations warms our hearts. We strive to provide exceptional service every day, and it means so much to hear your kind words. We sincerely look forward to welcoming you back for another wonderful and comforting stay.
1.0分
家庭亲子
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Check-in was awful. We had to wait over an hour for our room. The lady that checked me in acted like it was an inconvenience to check me in and answer any questions.
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酒店回复: I'm sorry we disappointed you upon arrival by not having a room ready earlier; we would hate to leave you with a bad impression. Our front desk associates are updated when rooms become available, and we do our best to meet our 4:00 p.m. arrival time. Please forgive us for appearing unaccommodating. We would love another chance to impress you with a great stay in the future.
4.0分
其他
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The room was clean, the fitted sheet on the king size bed did not fit well and kept uncovering the mattress.
The bathroom, though clean needed some updating.
Shower enclisure did not go all the way to the ceiling, leaving exposed loosing paint on wall and the shower head was stationary. I'm short so that was an issue for me.
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酒店回复: We are happy to hear from you and value your kind review. It is encouraging to know that your stay was enjoyable; we work hard to provide a pleasant experience. Your comments, which highlight our successes and areas for improvement, are welcomed as they foster change for the better. We appreciate being a part of your trip!
3.0分
其他
Toilet stopped working in the morning, lamp on bed post was broke , beds were like someone had been sitting on them before we arrived
4.0分
其他
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The lobby was undergoing floor renovation and there was constantly present mopping that cause inconvenience to patrons trying to access elevators and front desk. Phone in room did not function properly.
3.0分
其他
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Housekeeping issue
Check in was not available at 4 as stated. We had a special event to get ready for and was late to the event due to housekeeping not having rooms ready. It was hard to get a manager down to speak to about issue, had to call them twice and she was very nice when she came down. Rooms should be ready by checkin time. No exceptions. When we left for event at 5::20 housekeepers were in halls laughing and carrying on outside rooms. Staff was nice but this should not happen.
1.0分
商务出差
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This hotel is terrible. I got there right before midnight and nobody was answering the door. I was able to get in because one of the guests got there a few minutes later. I fund in the morning a used bandaid under the bed, a death crocarach in the aile before my door, the swimming pool had green algue. If I happen to see this before I go to sleep I could had asked them to clean before I sleep there.
2.0分
商务出差
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un happy
Not very good, no key cards available had to someone come and let you in the room, fire alarm went off no one confirmed if we needed to exit even after period of time, when checking out no printers available to print out receipt
酒店位置便利，设施齐全，有停车场，早餐也很干净美味。地处市中心，交通便利，总体来说很满意。下次还会再来。
太棒了
Staff was exceptional. I have a special needs son and they assisted in his transitions and showed great patience with us. That means a lot! Rooms were big and nice. Food from the restaurant was great. I will definitely use them again.
Check-in was awful. We had to wait over an hour for our room. The lady that checked me in acted like it was an inconvenience to check me in and answer any questions.
The room was clean, the fitted sheet on the king size bed did not fit well and kept uncovering the mattress.
The bathroom, though clean needed some updating.
Shower enclisure did not go all the way to the ceiling, leaving exposed loosing paint on wall and the shower head was stationary. I'm short so that was an issue for me.
Toilet stopped working in the morning, lamp on bed post was broke , beds were like someone had been sitting on them before we arrived
The lobby was undergoing floor renovation and there was constantly present mopping that cause inconvenience to patrons trying to access elevators and front desk. Phone in room did not function properly.
Housekeeping issue
Check in was not available at 4 as stated. We had a special event to get ready for and was late to the event due to housekeeping not having rooms ready. It was hard to get a manager down to speak to about issue, had to call them twice and she was very nice when she came down. Rooms should be ready by checkin time. No exceptions. When we left for event at 5::20 housekeepers were in halls laughing and carrying on outside rooms. Staff was nice but this should not happen.
This hotel is terrible. I got there right before midnight and nobody was answering the door. I was able to get in because one of the guests got there a few minutes later. I fund in the morning a used bandaid under the bed, a death crocarach in the aile before my door, the swimming pool had green algue. If I happen to see this before I go to sleep I could had asked them to clean before I sleep there.
un happy
Not very good, no key cards available had to someone come and let you in the room, fire alarm went off no one confirmed if we needed to exit even after period of time, when checking out no printers available to print out receipt