After spending 16 hours in the airport trying to get to Drift Nashville my flight was cancelled; I reported this to Drift and they still charged me for my 3 night stay and did not even offer credit. I am very disappointed that a hotel of such caliber would not show empathy or flexibility for future stays. My flight being cancelled and not making it to Drift was out of my hands and not due to irresponsibility or bad planning.
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酒店回复: Alexander,We always aim to be flexible and supportive in situations like this. We hope the resolution we landed on worked well for you.
3.0分
其他
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Style, unfortunately, over substance. Beautifully designed, finished and furnished but the rooms are not a place for peace, quiet and relaxation. The in-room ice machine and HVAC is extremely noisy. Sound insulation from other rooms and the corridor is poor. The lobby is full of people on Teams/Zoom calls (love the nod to confidentiality). Broadway is a short but necessary car ride away. Many will love it but not those used to traditional hospitality values.
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酒店回复: Appreciate you sharing this. We’re glad the design caught your eye, but it sounds like the experience missed the mark for you. Thank you for the thoughtful feedback as it helps us find ways to make the stay more comfortable for every guest.
5.0分
朋友出游
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We absolutely loved this hotel. The service was amazing and I love the modern feel. It’s not in the best area, but it was convenient to everything we needed to get to. I would definitely stay here again and recommend it.
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酒店回复: Thanks so much for staying with us! We're excited to see this area grow.
4.0分
情侣出游
The hotel was clean with a convenient location, but you could hear all of the traffic from the highway.
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酒店回复: We hear you on the road noise concern. We hope you're able to stay with us again in a city-facing room!
5.0分
家庭亲子
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First of all. All of the lovely ladies that were at the front dest were all so wonderful and helpful! The breakfast was too expensive. Entities else was good to great
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酒店回复: Jonathan, so happy our staff were helpful and made a difference for your stay. Thanks for staying at Drift.
酒店跟传统美式酒店不一样，比较有设计感，像亚朵之类的，晚上高速公路噪音有点大
干净又友好！
这家酒店时尚现代。酒店一侧高速公路的噪音有点恼人，不过好在酒店提供耳塞。大堂的工作人员彬彬有礼，会提供咖啡和点餐服务。但我感觉如果能更热情一些就更好了。整体氛围似乎更注重客人的独立性。再次强调，如果能营造更温馨的氛围，入住体验会更好。我没有去酒吧，所以无法评价。
酒店总体来说非常好，员工非常热情周到，唯一的问题是夜班保安态度很差，她似乎很不喜欢自己的工作。但其他方面都很棒，强烈推荐。房间、早餐和酒吧都很棒！
房间很干净，床也很舒服。我们没有在酒店餐厅用餐。如果房间里有微波炉和烧水壶就更好了。不过，房间的设施对于我们过夜来说已经足够了。
After spending 16 hours in the airport trying to get to Drift Nashville my flight was cancelled; I reported this to Drift and they still charged me for my 3 night stay and did not even offer credit. I am very disappointed that a hotel of such caliber would not show empathy or flexibility for future stays. My flight being cancelled and not making it to Drift was out of my hands and not due to irresponsibility or bad planning.
Style, unfortunately, over substance. Beautifully designed, finished and furnished but the rooms are not a place for peace, quiet and relaxation. The in-room ice machine and HVAC is extremely noisy. Sound insulation from other rooms and the corridor is poor. The lobby is full of people on Teams/Zoom calls (love the nod to confidentiality). Broadway is a short but necessary car ride away. Many will love it but not those used to traditional hospitality values.
We absolutely loved this hotel. The service was amazing and I love the modern feel. It’s not in the best area, but it was convenient to everything we needed to get to. I would definitely stay here again and recommend it.
The hotel was clean with a convenient location, but you could hear all of the traffic from the highway.
First of all. All of the lovely ladies that were at the front dest were all so wonderful and helpful! The breakfast was too expensive. Entities else was good to great