酒店回复: Dear Guest Thank you for sharing your feedback. I'm truly sorry to hear about the issues you experienced during your stay, particularly with the presence of insects and the air conditioning not working properly. This is certainly not the experience we aim to provide, and I understand how uncomfortable that must have been—especially when traveling with children.We appreciate that you chose to stay with us, and I regret that we missed the opportunity to make things right while you were here. Please know that we’ve already alerted our maintenance and housekeeping teams to thoroughly inspect and treat the room to prevent this from happening again. Additionally, our HVAC systems are being checked to ensure guest comfort in every room.
酒店回复: Thank you for your thoughtful review! We’re so glad to hear that your check-in experience was smooth and that our team made you feel welcome from the moment you arrived. It’s wonderful to know that your room exceeded expectations and that you found it clean, spacious, and recently updated. We hope to have the pleasure of welcoming you back again soon!
酒店回复: Dear Guest, Thank you so much for your wonderful feedback! We're thrilled to hear that you found our rooms updated and comfortable, and that our team made your stay enjoyable. It's always our goal to provide exceptional value and service, and we're delighted we could meet your expectations. We look forward to welcoming you back the next time you're in the area!
酒店回复: Dear Carol,Thank you so much for your kind review! We're delighted to hear that you found your room clean and comfortable, and that you enjoyed a great night’s sleep and a satisfying breakfast.We appreciate your feedback about the TV remotes—sorry for the inconvenience. We're currently looking into simplifying that setup to make things more user-friendly for our guests.We hope to welcome you back again soon for another relaxing stay!Warm regards,
4.0分
其他
原文
翻译提供方：Google
我唯一遇到的问题是淋浴。要保证淋浴水压足够，唯一的办法就是用热水。其他一切都很好。
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酒店回复: Dear Maureen, Thank you for your feedback and for letting us know about your experience. We're glad to hear you enjoyed your stay overall, but we're sorry to hear about the issue with the shower. We’ll definitely look into the water pressure situation to ensure it’s resolved. We appreciate you bringing it to our attention and hope to welcome you back for an even better stay next time!Thank You.
2.0分
商务出差
原文
翻译提供方：Google
装修后的图片不正确。
我们浴室里的洗漱用品已经打开了。
空调坏了。
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酒店回复: Thank you for your feedback. We're very sorry to hear about the issues you encountered during your stay. It’s disappointing to know the room did not reflect the renovated images, and the concerns with opened toiletries and a malfunctioning air conditioner are unacceptable. We take these matters seriously and will address them with our housekeeping and maintenance teams right away. Your experience is not the standard we strive to uphold, and we truly appreciate you bringing it to our attention.
5.0分
其他
原文
翻译提供方：Google
我会再次入住！
氛围非常宜人。床绝对舒服！安静。早餐很棒！
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酒店回复: Dear Guest, Thank you so much for your kind words! We're thrilled to hear you enjoyed the peaceful atmosphere, comfy beds, and our breakfast offerings. It means a lot to know you had a comfortable and relaxing stay. We hope to welcome you back again soon!Thank you.
1.0分
其他
I was charged for a room that I didn’t get! I thought I was paying for the suite 1king that came with a jetted tub but I did not get it. It ruined my plans
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酒店回复: Dear Jeremy,We’re sorry to hear your stay didn’t meet expectations. We’ve reviewed your reservation and see it was made through *******. Unfortunately, we do not control room assignments for third-party bookings, and sometimes requested room types (like suites with jetted tubs) aren’t accurately reflected or guaranteed.We recommend contacting ******* directly regarding the room type and charges. For future stays, booking directly with us allows better room assurance and service.Thank you for your understanding.Sincerely,Hotel ManagementBest Western Fremont
5.0分
其他
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Was not expecting much as we booked 3 rooms to avoid driving home after a 3:30 pm football game start. Very nice property. I was impressed with the rooms, the beds were comfortable and the linens were quite nice. We will definitely book here again. The only negative was the elevator was out of service so we had a long walk and stairs to get to our second floor rooms.
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酒店回复: Dear Theresa,Thank you for choosing to stay with us after the game — we're so glad to hear that we exceeded your expectations! It's wonderful to know you found our property welcoming, the rooms comfortable, and the linens to your liking. We truly appreciate your kind words and are thrilled to hear you'll be booking with us again.We do apologize for the inconvenience caused by the elevator being out of service during your stay. We understand how that may have impacted your experience, and we’re working to ensure it's resolved as quickly as possible. Thank you again for your understanding and thoughtful feedback — we look forward to welcoming you back soon!Warm regards,Best Western Fremont/Angola I-80/90 Toll Road
干净安静。
我们总是在房间里发现虫子：蜘蛛、蜈蚣、苍蝇、蚊蚋……
可能是空调出问题了，我们的房间很热，但我不会抱怨，也不会要求换房间。
我的孩子们很期待游泳池，但游泳池没人打理，绿油油的，很脏。
推荐这家酒店
我们在抵达前几分钟就预订了酒店，所以酒店能这么快看到我们的预订信息，我们很惊讶。前台的女士非常友好。入住手续真的只用了几秒钟。我们的房间比我们预期的要好得多，而且价格也合适。房间非常干净宽敞。看起来好像最近翻新过。
从州际公路到酒店有点麻烦，但当我们意识到必须拐进奥特莱斯购物中心停车场才能到达酒店入口后，一切就变得简单了。
我们的住宿体验非常棒！我们对所花的钱和所享受到的品质都非常满意！房间翻新了，床垫非常舒服，一切都非常干净，工作人员也很友好。以后我再来这附近一定还会住这里。
我们的房间很舒适，一尘不染，床和枕头也很舒服。我唯一的抱怨是，我们得用两个遥控器才能找到我们感兴趣的节目。除此之外，我们睡得很好，早餐也很棒。
我唯一遇到的问题是淋浴。要保证淋浴水压足够，唯一的办法就是用热水。其他一切都很好。
装修后的图片不正确。
我们浴室里的洗漱用品已经打开了。
空调坏了。
我会再次入住！
氛围非常宜人。床绝对舒服！安静。早餐很棒！
I was charged for a room that I didn’t get! I thought I was paying for the suite 1king that came with a jetted tub but I did not get it. It ruined my plans
Was not expecting much as we booked 3 rooms to avoid driving home after a 3:30 pm football game start. Very nice property. I was impressed with the rooms, the beds were comfortable and the linens were quite nice. We will definitely book here again. The only negative was the elevator was out of service so we had a long walk and stairs to get to our second floor rooms.