Loved having a kitchen and all the room but bathroom had a lot of hair, towels were stained badly, breakfast was not well stocked, had no paper coffee cups and no one se seemed to care.
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酒店回复: We are glad you enjoyed the kitchen in your room. Our deepest apologies for the cleanliness and breakfast experience during your stay. I will ensure to address these issues with our staff members to get these corrected and appreciate your feedback during your recent stay. We hope you will give us another chance and hope you will visit us again to see the changes we have made!
5.0分
其他
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Power went off in room with use of hotel hair dryer. Got it back on and tv volume wouldn’t turn up. Maintenance man gone and they had no solution. Got tv ack on but we were unable to get volume up.
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酒店回复: We appreciate your great review and our apologies for all the issues you encountered during your stay with us. I will get these issues addressed immediately so we can ensure the next guest will have a better experience. We hope you will give us another try and we hope to see you again!
3.0分
其他
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I never made it to see the room due to a health issue and no one reached out to me nor was I able to reschedule my stay but the hotel charged me for the stay. I reached out to do a claim over a week ago and have not heard from anyone.
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酒店回复: Christina, we’re sorry to hear about your experience and the challenges you faced due to your health issue. We understand how frustrating it must have been not to receive timely communication. Our team is reviewing your situation now and will be reaching out to ensure this is properly addressed.
4.0分
家庭亲子
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I did not like being on the lower floor with children running overhead. I called the front desk but I’m not sure if they called the room. It seemed to get louder and lasted most of the night
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酒店回复: We appreciate your feedback regarding your recent stay with us. We apologize for the noisy experience you encountered and will look into make this a more pleasurable stay for our future guests.
5.0分
商务出差
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This hotel was fantastic. I stayed there for two nights and not only was it very clean, the staff was great. Traveling for work as a single female, safety is usually my top priority and this hotel hit all the marks for safety. I’ll definitely be staying there again when needed.
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酒店回复: Thank you for sharing your feedback! It’s great to know you felt safe and comfortable while traveling for work. Our team works hard to provide a welcoming environment for all our guests, and we’re so glad it made a difference. We’ll be ready to welcome you back anytime!
5.0分
其他
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Nice quiet stay
Bed could have been more comfortable, but we loved the view of the cows out the window! Shower was nice; bonus points for the take-down shower head. I was unsure about the soap though- it said hand soap in the shower, so I was not willing to use that to clean my body. Overall was decent though!
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酒店回复: Hello Kala,Thank you for sharing your experience with us! We are glad you had a good stay with us. I will make sure to address the hand soap issue you encountered with our housekeeping staff. We hope to see you again soon!
5.0分
家庭亲子
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This was really close to camp jordan. Had great food options. The breakfast was great. The only thing I wish was different, was the pool. It was very tiny considering its a hotel that seems to cater to families and we had a team full of girls who wanted to swim but there was also so many kids there that weekend.
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酒店回复: Hello Rio,We appreciate your review. We are happy you loved our breakfast and dining options. Sorry the pool was a bit too "popular during your visit - your feedback is valuable as we plan ways to make it more enjoyable for teams and families alike. We hope to welcome you and your team back soon!
4.0分
商务出差
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Stayed here and had a room on second floor. Got a call from management that we were making to much noise. My son is 6 and my other is 7 months. All we did was laugh and walk. I later stayed in the same hotel and got a room on first floor. The people above had a child too and I can hear them walking. I’m assuming the floors are very thin and made from wood and not concrete. I did not complain because it wasn’t that bad. I just think the complaint I got was not right. I can’t help that you are able to hear footsteps from the floors above. Overall I love the hotel, the rooms are great and have all you need. Would definitely recommend people to stay here.
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酒店回复: Hello Marco,Thank you for your review! We are glad you enjoyed your stay with us but apologize for the noise complaints. We are doing the best we can to ensure our guests have a comfortable stay. I will get this address to the management team to see how we can improve this. We hope to see you again soon!
5.0分
其他
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Stop over to go to Ruby Falls and Rock City.
From receptionist to ease of check in was all very good. Room very clean and comfortable. Breakfast awesome. Checkout and lady working desk was friendly and informative.
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酒店回复: Hello William,Thank you for your great review! We are glad you enjoyed your stay with us. We hope to see you again soon!
5.0分
其他
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My stay at Home2 Suites was simply outstanding! The hotel is impeccable, with modern and well-maintained facilities. The breakfast was delicious, offering a wide variety of fresh options that exceeded my expectations.
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酒店回复: Hello Raul,Thank you for your kind review. We are so glad you enjoyed your stay with us! We hope to host you again soon!
Loved having a kitchen and all the room but bathroom had a lot of hair, towels were stained badly, breakfast was not well stocked, had no paper coffee cups and no one se seemed to care.
Power went off in room with use of hotel hair dryer. Got it back on and tv volume wouldn’t turn up. Maintenance man gone and they had no solution. Got tv ack on but we were unable to get volume up.
I never made it to see the room due to a health issue and no one reached out to me nor was I able to reschedule my stay but the hotel charged me for the stay. I reached out to do a claim over a week ago and have not heard from anyone.
I did not like being on the lower floor with children running overhead. I called the front desk but I’m not sure if they called the room. It seemed to get louder and lasted most of the night
This hotel was fantastic. I stayed there for two nights and not only was it very clean, the staff was great. Traveling for work as a single female, safety is usually my top priority and this hotel hit all the marks for safety. I’ll definitely be staying there again when needed.
Nice quiet stay
Bed could have been more comfortable, but we loved the view of the cows out the window! Shower was nice; bonus points for the take-down shower head. I was unsure about the soap though- it said hand soap in the shower, so I was not willing to use that to clean my body. Overall was decent though!
This was really close to camp jordan. Had great food options. The breakfast was great. The only thing I wish was different, was the pool. It was very tiny considering its a hotel that seems to cater to families and we had a team full of girls who wanted to swim but there was also so many kids there that weekend.
Stayed here and had a room on second floor. Got a call from management that we were making to much noise. My son is 6 and my other is 7 months. All we did was laugh and walk. I later stayed in the same hotel and got a room on first floor. The people above had a child too and I can hear them walking. I’m assuming the floors are very thin and made from wood and not concrete. I did not complain because it wasn’t that bad. I just think the complaint I got was not right. I can’t help that you are able to hear footsteps from the floors above. Overall I love the hotel, the rooms are great and have all you need. Would definitely recommend people to stay here.
Stop over to go to Ruby Falls and Rock City.
From receptionist to ease of check in was all very good. Room very clean and comfortable. Breakfast awesome. Checkout and lady working desk was friendly and informative.
My stay at Home2 Suites was simply outstanding! The hotel is impeccable, with modern and well-maintained facilities. The breakfast was delicious, offering a wide variety of fresh options that exceeded my expectations.