Only 3 pillows on a king bed a pool you can’t use because of weather hotel was cold breakfast you have to make yourself not worth the price
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酒店回复: We apologize you did not have the best experience with us. We appreciate your feedback and will be sharing this with the management team to make improvements for our next guest.
3.0分
其他
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Honestly everything was good except people wiyh dogs couldn't control their dogs. They were barking at each other during breakfast and thy owners were having a hard time controlling them
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酒店回复: We appreciate your feedback and are glad you had an overall positive stay! We’re truly sorry for the issues with pets in the breakfast area. We understand how frustrating that can be and are working with our team to reinforce pet etiquette with our guests. Thank you for bringing this to our attention.
5.0分
其他
Perfect location next to the fields for my daughters games, but the food was very greasy and a little rough
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酒店回复: Your feedback means a lot to us - thank you! We are glad you enjoyed the convenience of our location to Camp Jordan Park. However, we do apologize that our breakfast did not meet up to your expectations. I will share this with our breakfast attendants so they can make the improvements needed. We hope to welcome you back soon!
5.0分
其他
i really like this hotel. The check-in was easy, and the room is spacious, clean, and modern. The breakfast was great, as well. I will stay here again.
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酒店回复: Thank you for your kinds words and the great review! We're thrilled you enjoyed your stay with us and can't wait to host you again!
4.0分
家庭亲子
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Location, cleanliness, and the room matched what i expected. The only issue was the pillows could have been a bit more firmer. The down in them, although soft, was to soft and kept sinking the more you laid on it. The support was very weak and you had to fold it in half to get what you were looking for.
Also, while I appreciate your recognition of Diamond level clients, 4 HC parking spaces isn't enough, if you're also going to include EV parking, Id reduce the number of Diamond spaces. You need at least 5 if not 6 HC parking spaces. You should know your clientele in that the majority of them are up in age and it's more courteous and thoughtful to cater to the disabled / elderly than it is to provide perks to those who spend more money. Jmo
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酒店回复: Thank you, William, for sharing your detailed feedback and for choosing to stay with us. We’re happy to hear you enjoyed the location, cleanliness, and overall comfort of your stay. We truly appreciate your comments regarding the pillows and parking availability. Your input helps us identify opportunities to improve, and we’ll be sure to share your suggestions with our management team for review. We hope to welcome you back soon for an even more comfortable stay.
5.0分
家庭亲子
Very clean and large room. Very pleasant staff. Close to eating places. Quiet hotel and well stocked kitchen area in the room.
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酒店回复: We are so happy to hear you had a great and pleasant stay with us. We hope to see you again soon!
3.0分
家庭亲子
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Loved having a kitchen and all the room but bathroom had a lot of hair, towels were stained badly, breakfast was not well stocked, had no paper coffee cups and no one se seemed to care.
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酒店回复: We are glad you enjoyed the kitchen in your room. Our deepest apologies for the cleanliness and breakfast experience during your stay. I will ensure to address these issues with our staff members to get these corrected and appreciate your feedback during your recent stay. We hope you will give us another chance and hope you will visit us again to see the changes we have made!
5.0分
其他
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Power went off in room with use of hotel hair dryer. Got it back on and tv volume wouldn’t turn up. Maintenance man gone and they had no solution. Got tv ack on but we were unable to get volume up.
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酒店回复: We appreciate your great review and our apologies for all the issues you encountered during your stay with us. I will get these issues addressed immediately so we can ensure the next guest will have a better experience. We hope you will give us another try and we hope to see you again!
5.0分
其他
Convenient location. Easy check-in. Friendly staff. Very clean. Would stay here again!
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酒店回复: Thank you for your kind review! We're so glad you enjoyed your stay with us. We hope to welcome you back soon!
3.0分
其他
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I never made it to see the room due to a health issue and no one reached out to me nor was I able to reschedule my stay but the hotel charged me for the stay. I reached out to do a claim over a week ago and have not heard from anyone.
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酒店回复: Christina, we’re sorry to hear about your experience and the challenges you faced due to your health issue. We understand how frustrating it must have been not to receive timely communication. Our team is reviewing your situation now and will be reaching out to ensure this is properly addressed.
Only 3 pillows on a king bed a pool you can’t use because of weather hotel was cold breakfast you have to make yourself not worth the price
Honestly everything was good except people wiyh dogs couldn't control their dogs. They were barking at each other during breakfast and thy owners were having a hard time controlling them
Perfect location next to the fields for my daughters games, but the food was very greasy and a little rough
i really like this hotel. The check-in was easy, and the room is spacious, clean, and modern. The breakfast was great, as well. I will stay here again.
Location, cleanliness, and the room matched what i expected. The only issue was the pillows could have been a bit more firmer. The down in them, although soft, was to soft and kept sinking the more you laid on it. The support was very weak and you had to fold it in half to get what you were looking for.
Also, while I appreciate your recognition of Diamond level clients, 4 HC parking spaces isn't enough, if you're also going to include EV parking, Id reduce the number of Diamond spaces. You need at least 5 if not 6 HC parking spaces. You should know your clientele in that the majority of them are up in age and it's more courteous and thoughtful to cater to the disabled / elderly than it is to provide perks to those who spend more money. Jmo
Very clean and large room. Very pleasant staff. Close to eating places. Quiet hotel and well stocked kitchen area in the room.
Loved having a kitchen and all the room but bathroom had a lot of hair, towels were stained badly, breakfast was not well stocked, had no paper coffee cups and no one se seemed to care.
Power went off in room with use of hotel hair dryer. Got it back on and tv volume wouldn’t turn up. Maintenance man gone and they had no solution. Got tv ack on but we were unable to get volume up.
Convenient location. Easy check-in. Friendly staff. Very clean. Would stay here again!
I never made it to see the room due to a health issue and no one reached out to me nor was I able to reschedule my stay but the hotel charged me for the stay. I reached out to do a claim over a week ago and have not heard from anyone.