酒店回复: Dear Guest User,Thank you very much for your thoughtful and detailed review. We truly appreciate you taking the time to share both the highlights and areas where we can further improve.We are delighted to know that you enjoyed our toiletries — the aluminium packaging is part of our sustainability initiative, and we are pleased that you found them generously sized and of excellent quality. Your compliments on our hygiene standards, spacious room design, high ceilings, and daily linen refresh are equally encouraging to both our Housekeeping and Engineering teams.It is also wonderful to hear that our Chinese-speaking colleagues made you feel comfortable and well taken care of. I will certainly share your kind words with the team.At the same time, I sincerely apologise for the discomfort caused by the air-conditioning noise and for the bedding not meeting your expectations. Guest comfort is extremely important to us, especially for light sleepers. Please rest assured that we will have our Engineering team review the air-conditioning unit to ensure it operates within optimal sound levels. Your feedback on the bedding comparison is also duly noted, as we continuously evaluate ways to enhance sleep quality.Regarding room cleaning timing, our standard servicing window is between late morning and mid-afternoon depending on occupancy levels. However, we are always happy to prioritise earlier cleaning upon request, and I regret that this was not proactively offered to you.Thank you again for your balanced and constructive feedback. We truly value it as it helps us refine the experience while maintaining our unique identity.We look forward to welcoming you back to Artyzen Singapore for an even more seamless and restful stay in the future.Warm regards,Jason YapAssistant Director of Front OfficeArtyzen Singapore

酒店回复: Dear Guest User,Thank you for taking the time to share your feedback following your recent stay with us. I am truly sorry to learn that your experience did not meet expectations.Finding sand on the bed is certainly unacceptable, and I sincerely apologise for the inconvenience caused, especially when it was not fully resolved after the initial sheet change. This does not reflect our usual housekeeping standards. Please rest assured that your feedback has been shared with our Executive Housekeeper for immediate review and reinforcement of inspection procedures to prevent recurrence.I am also sorry to hear that the air-conditioning noise affected your rest. Guest comfort is extremely important to us, and our Engineering team will be re-checking the unit to ensure it operates within optimal sound levels. For future stays, we are always happy to arrange room checks or alternative room options should any issue arise.With regard to location, we understand that walking preferences vary from guest to guest. While we are situated within the Orchard area, we also provide a complimentary shuttle service within a short radius to enhance convenience. I regret if this did not fully meet your expectations during your stay.We value your candid feedback, particularly as a family traveller, as it helps us identify areas where we must improve. Should you be open to it, I would welcome the opportunity to reconnect with you directly to better understand your experience.Thank you again for sharing your honest review. We sincerely hope you might consider giving us another opportunity in the future to restore your confidence in us.Warm regards,Jason YapAssistant Director of Front OfficeArtyzen Singapore

酒店回复: Dear Valued Guest,Thank you for sharing your detailed feedback. We are pleased to know you appreciated our design concept and rooftop infinity pool.At the same time, we regret that certain aspects of the room layout and overall comfort did not fully meet your expectations. Your comments regarding the bathroom design and lobby space are noted and will be reviewed for improvement.While our location offers a quieter setting just minutes from Orchard Road, we appreciate that preferences may vary.Thank you once again, and we hope to welcome you back for a more seamless experience.Warm regards,Jason YapAssistant Director of Front OfficeArtyzen Singapore

酒店回复: Dear DracoSRain,Thank you for taking the time to share such a detailed and thoughtful review following your recent stay at Artyzen Singapore.We are truly delighted to know that among the hotels you experienced in Singapore, you found us to offer the best value for money. Your kind comments on our distinctive exterior, well-designed interiors, and the spacious comfort of our rooms—especially the inclusion of a balcony—are deeply appreciated and very encouraging for the team.At the same time, we appreciate your candid feedback regarding our location and rooftop garden. While we are nestled just off the Orchard Road belt to provide a quieter and more residential setting, we understand that proximity to MRT stations can be a consideration for some guests. We are glad that the bus network and alternative transport options still offered a level of convenience during your stay, and your feedback certainly helps us better communicate this aspect to future guests.Regarding the rooftop garden, we value your observations and will continue exploring ways to enhance the greenery and overall experience in that space.Thank you once again for your recommendation and for choosing to stay with us. We look forward to welcoming you back for an even more seamless and enjoyable experience on your next visit.Warm regards,Jason YapAssistant Director of Front OfficeArtyzen Singapore

酒店回复: Dear Anonymous User,Thank you for your detailed and generous review, and for choosing to stay with us at Artyzen Singapore.We are truly delighted to know that you had such an enjoyable experience, from your arrival at the lobby through to your stay in the Premier King Room with Balcony. Your kind recognition of our Front Office, Engineering, and technical support teams is sincerely appreciated — it is very encouraging to hear that their attentiveness and professionalism made a positive impact on your stay.We are also pleased that you enjoyed the high-floor views overlooking the Singapore Botanic Gardens, as well as your dining and rooftop pool experiences. Your description of the hotel as a “hidden gem” means a great deal to all of us.At the same time, thank you for your constructive feedback regarding the balcony space and room cleanliness. Please be assured that we take your comments seriously, and we will be sharing this with our Housekeeping team to reinforce attention to detail and ensure a more thorough cleaning experience moving forward. Guest safety remains a top priority, and we appreciate your note for families travelling with young children.It was truly a pleasure having you with us, and we very much look forward to welcoming you back again for an even more seamless and memorable stay.Warm regards,Jason YapAssistant Director of Front OfficeArtyzen Singapore

酒店回复: Dear Jane Li,Thank you for taking the time to share your detailed feedback following your January stay with us. We truly appreciate both your positive remarks and your candid observations, as they help us continue refining the guest experience.We’re pleased to hear that you enjoyed the overall environment, as well as the comfort of our bed and pillows—these are elements we take great pride in.With regard to breakfast, our à la carte concept is designed to allow guests flexibility and freshly prepared dishes, with the breakfast package offering the option to enjoy multiple selections should one wish to sample a wider variety. That said, we understand that portion size preferences may vary, and we appreciate your perspective.We also regret that aspects of your in-room experience did not fully meet expectations. Your comments regarding bottled water availability, minibar clarity, and the kettle have been shared with the relevant teams for review and follow-up, as guest comfort—especially for families—is important to us.Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back in the future and provide you with an even more seamless and enjoyable stay.Warm regards,Jason YapAssistant Director of Front OfficeArtyzen Singapore

酒店回复: Dear Syslan,Thank you very much for your outstanding 10/10 review and for taking the time to share such detailed feedback about your stay with us.We are delighted to hear that you enjoyed our central location near Orchard Road, the convenience of nearby transport options, and the variety of shopping and dining choices in the area. It’s also wonderful to know that the late-night snack options, cleanliness of the room, and our luggage storage service added to your overall comfort.Your kind words about our friendly and helpful team truly mean a lot to us. We are especially pleased that the availability of Chinese-speaking team members helped make your stay more seamless and enjoyable. It is equally gratifying to hear that the room met your expectations and matched what was presented online.Thank you once again for choosing Artyzen Singapore. We’re delighted you loved your stay and very much look forward to welcoming you back on your next visit.Warm regards,Jason YapAssistant Director of Front OfficeArtyzen Singapore

酒店回复: Dear Guest User,Thank you very much for sharing your feedback with us. We are delighted to know that you had a very satisfying stay and that you appreciated the hotel’s exterior, our Nanyang-inspired interior design, the generous ceiling height of the room, and the comfort of the bedding.It is especially encouraging to hear your kind words about our team. Your compliment regarding the warmth and friendliness of our colleagues has been shared with them, and it truly motivates us to continue delivering thoughtful and genuine service.We also appreciate your understanding regarding the construction noise from the adjacent building and the view from the room. While these external factors are beyond our direct control, your feedback is valuable and helps us manage expectations more clearly and explore ways to better support our guests’ comfort during such periods.Thank you once again for choosing Artyzen Singapore. We sincerely hope to welcome you back in the future for an even more enjoyable and seamless experience.Warm regards,Jason YapAssistant Director of Front OfficeArtyzen Singapore

酒店回复: Dear ender1999,Thank you very much for your outstanding rating and for taking the time to share such thoughtful and detailed feedback. I’m delighted to hear that you appreciated the distinctive design of Artyzen Singapore and the sense of luxury created by the soaring ceiling heights—this is indeed a signature element we are proud of.We’re also especially pleased that you enjoyed our semi-buffet breakfast concept. Your comments on the quality and refinement of the individual dishes are very encouraging and will be shared with our culinary and service teams.Your kind words truly motivate our team, and we sincerely appreciate your recognition. We look forward to welcoming you back to Artyzen Singapore for another exceptional stay.Warm regards,Jason YapAssistant Director of Front OfficeArtyzen Singapore

酒店回复: Dear Jenny,Thank you for your generous 5-star review and for your patience after arriving in the middle of the night. I’m truly sorry about the lighting issue and the breakfast not being recorded. I’m very glad our Duty Manager, Alieen Bello, acted swiftly—arranging a room change, personally escorting you, offering slippers, and extending a taxi to the airport as a gesture of care.We’re delighted you enjoyed the amenities—from the Dyson hair dryer and B&O portable speaker to the jewelry box—and found our minivan service to Orchard Road convenient. It’s wonderful to know the high ceilings, spacious interiors, and our rooftop infinity pool matched what you saw in the photos.Thank you again for recognizing our team’s problem-solving. We look forward to welcoming you back to Artyzen Singapore for an even smoother stay.Warm regards,Jason YapAssistant Director of Front OfficeArtyzen Singapore