酒店回复: Dear Guest User,Thank you very much for your outstanding rating and for sharing such encouraging feedback. I’m delighted to hear that you appreciated the innovative design and cutting-edge facilities of the hotel.It’s especially rewarding to know that our teams across the Front Desk, Restaurant, and Maintenance made a positive impression with their friendliness and service. Your kind words will certainly be shared with them as recognition of their efforts.We truly appreciate your support and look forward to welcoming you back to Artyzen Singapore for another exceptional stay.Warm regards,Jason YapAssistant Director of Front OfficeArtyzen Singapore
酒店回复: Dear Syslan,Thank you very much for your outstanding 10/10 review and for taking the time to share such detailed feedback about your stay with us.We are delighted to hear that you enjoyed our central location near Orchard Road, the convenience of nearby transport options, and the variety of shopping and dining choices in the area. It’s also wonderful to know that the late-night snack options, cleanliness of the room, and our luggage storage service added to your overall comfort.Your kind words about our friendly and helpful team truly mean a lot to us. We are especially pleased that the availability of Chinese-speaking team members helped make your stay more seamless and enjoyable. It is equally gratifying to hear that the room met your expectations and matched what was presented online.Thank you once again for choosing Artyzen Singapore. We’re delighted you loved your stay and very much look forward to welcoming you back on your next visit.Warm regards,Jason YapAssistant Director of Front OfficeArtyzen Singapore
酒店回复: Dear ender1999,Thank you very much for your outstanding rating and for taking the time to share such thoughtful and detailed feedback. I’m delighted to hear that you appreciated the distinctive design of Artyzen Singapore and the sense of luxury created by the soaring ceiling heights—this is indeed a signature element we are proud of.We’re also especially pleased that you enjoyed our semi-buffet breakfast concept. Your comments on the quality and refinement of the individual dishes are very encouraging and will be shared with our culinary and service teams.Your kind words truly motivate our team, and we sincerely appreciate your recognition. We look forward to welcoming you back to Artyzen Singapore for another exceptional stay.Warm regards,Jason YapAssistant Director of Front OfficeArtyzen Singapore
酒店回复: Dear Jenny,Thank you for your generous 5-star review and for your patience after arriving in the middle of the night. I’m truly sorry about the lighting issue and the breakfast not being recorded. I’m very glad our Duty Manager, Alieen Bello, acted swiftly—arranging a room change, personally escorting you, offering slippers, and extending a taxi to the airport as a gesture of care.We’re delighted you enjoyed the amenities—from the Dyson hair dryer and B&O portable speaker to the jewelry box—and found our minivan service to Orchard Road convenient. It’s wonderful to know the high ceilings, spacious interiors, and our rooftop infinity pool matched what you saw in the photos.Thank you again for recognizing our team’s problem-solving. We look forward to welcoming you back to Artyzen Singapore for an even smoother stay.Warm regards,Jason YapAssistant Director of Front OfficeArtyzen Singapore
酒店回复: Dear Skylar Cheng,Thank you for sharing your feedback. We are truly sorry for the disappointing experience you described, and we regret that we fell short of your expectations in so many areas.We understand that during your stay our Duty Managers attended to you and offered respective service recovery; however, it is clear from your comments that this did not fully address your concerns. Please accept my sincere apologies for the lapses in cleanliness, communication, and overall service you encountered.Your remarks have been taken very seriously. We have reinforced housekeeping inspection procedures, retrained our front office team on how to manage guest concerns with empathy, and addressed the leadership approach to ensure that issues are resolved professionally and constructively.While we cannot undo the inconvenience you experienced, we would very much value the opportunity to restore your confidence in us on a future visit. Should you consider returning, please reach out to me directly and I will personally ensure that your stay is seamless and enjoyable.With my deepest apologies,Jason YapAssistant Director of Guest ExperienceArtyzen Singapore
设计新颖，设施前卫，前台/餐厅/维修，遇到的员工全都非常友善！
酒店地理位置很好，附近有两个地铁站和很多公交车站点，去各个景点都非常方便，购物离ion很近，周边吃的也很多，有一个食阁在ion里面，晚上饿了也可以叫夜宵，只能送到前台，房间很干净，工作人员也很热情，可以临时寄存行李，有一个会讲中文的前台，英语不好对入住也没有太大影响，房间风格和图片一样，很喜欢，下次还会入住
很满意的一次入住 酒店外观非常漂亮 室内装潢都是南阳风 房间层高目测有4米 床品也舒适 遇到的男性工作人员都超级nice 美中不足的是隔壁建筑白天会有装修噪音 景观也差一点
新加坡ong&ong作品，在全球的artyzen中特立独行的存在，设计感极佳且奢华度名列前茅。新加坡仅此一家的超级层高，体验感相比于一众徘徊在极限层高的酒店客房有了质的提升。另一个值得称道的是酒店早餐，半自助形式非常精致，单品质量极佳，远胜于标准化自助。
我们到的时间是半夜，房间的灯坏了，并且发现了早餐没有被记进酒店系统，得亏值班经理Alieen Bello具备解决问题的能力，不仅帮我们换了房间，还亲自送我们进房间，进房间后拖鞋细节满满，也打车送我们去机场作为补偿。酒店硬件让人惊喜，电吹风是dyson的，还有B&O随身音响、首饰盒等设施，可以用商务车送住店旅客去乌节路等附近地点。楼上的无边泳池和房间细节与图片无差别，层高高、面积大，很满意的体验，a solid 5星酒店。
补充一下，Visa信用卡支付押金也是退房当时就退回了，很方便！
虽然位置可能不是最理想，但卓越的服务完全弥补了这一点，尤其是前台的Benjamin。他出色的待客之道是亮点，真的让我们的住宿体验难忘。
不过话说回来，我们确实注意到房间有点灰尘，这影响了我们舒适的睡眠。
非常差的酒店，具体如下：
1、当天4点到店被告知房间还没有，要5点后入住，原因是床单送干洗还没送回；
2、房间卫生死角很多，到处水渍，最严重的是梳妆台旁边的杂志上竟然有别人用过的假睫毛，感觉非常惊悚；
3、通过携程反应问题后，酒店说会给我会电话，结果等了一天也没有回复；
4、再次催促后，酒店打来电话，一个女服务员，上来都没道歉以及问清情况，直接问我：“你是不是想换房？”感觉我是为了换房故意找茬，让人极度不爽。
5、酒店经理来了之后表达了更多是无奈，感觉这个酒店就是这么差，他也无能为力。我只能无语！
6、其他更多硬件细节差，服务不到位数不过来，已经无力继续吐槽。
在新加坡雅辰酒店住得很愉快。房间设计精美，干净舒适。工作人员热情周到，总是微笑着乐于助人。我特别喜欢这里现代化的设施和轻松的氛围——感觉奢华与舒适完美平衡。酒店地理位置也很方便，便于游览城市。强烈推荐给所有来新加坡的游客。
第一晚房间下水有点问题，不过我出门的时候酒店就修好了。洗澡前需要把水放个5分钟，不然水不够热。除了这些，我住得还是很开心的。酒店提供了1.5公里内的免费接送服务，我觉得这个服务超赞。无边泳池太棒了，没有任何遮挡，而且泳池底部有一部分是草坪设计，我很喜欢这个泳池。
我预订这家酒店是因为它是一家新酒店，而且地理位置很好，但它被宣传为一家五星级酒店，却存在一些问题。
首先是泳池，晚上9点关闭，但即使有团队客人在里面游泳，下午5点就突然通知关闭，这显然是酒店管理流程上的大问题。泳池的景色虽好，但水质亟需改善。
关于押金，酒店不是预授权400新元，而是直接扣款。退房时，又让我支付了住宿期间产生的费用。然后他们才取消了押金，并告诉我一周后才会退还，这让我觉得有些可笑。
酒店似乎偏爱白人客人，虽然据说有韩国经理，但我没有看到。幸运的是，我懂英语，沟通没有问题。我看到了少数韩国游客。设施很好，但酒店旁边正在施工，所以阳台上很吵。我换成了城市景观房，房间里有点味道，但开着空调一段时间后就消失了。
早餐是迷你自助餐，如果加点菜，大约需要9万韩元。所以如果喜欢自助早餐，不建议和朋友一起来住。总结来说，这里非常适合情侣安静私密地度假。
房间布局很好，浴室、卧室和阳台之间有门隔开，淋浴间和浴缸是分开的，卫生间也是独立的，这点值得称赞。不建议带孩子来这里度假，因为泳池有深度。
WIFI虽然可用，但每个房间的密码不同，所以在查看文件时需要注意。工作人员很友好，虽然酒店已经包含小费，但他们友好到让人想额外给小费，建议可以准备一些。
总的来说还算满意，但作为一家新酒店，我觉得他们在客户满意度方面还有待完善。