酒店回复: Dear Guest, Thank you sincerely for your enthusiastic and generous praise. We are truly honored to be considered the best hotel you have ever stayed in and to know that every aspect of your experience, from our service to the accommodations and location, exceeded your expectations.We look forward to creating more memorable moments during your future visits.Kind regards, Jonathan H. CrookManaging Director
酒店回复: 尊敬的贵宾:感谢您选择下榻伊斯坦布尔半岛酒店,并抽出宝贵时间与我们分享入住后的感受。对于您在入住期间感到失望,我深感抱歉。请允许我诚挚地向您致以歉意。您所提及的部分体验未能达到我们始终努力追求的高品质服务与舒适标准,我们对此深表遗憾。关于客房安排,如房间景观及楼层未能符合您的期望,我们深表歉意。我们始终欢迎宾客在预订时告知个人偏好,以便我们尽最大努力进行协调与安排。对于您在早餐时遇到的情况,我也深感关切并诚挚致歉。这并非我们期望呈现的细致关注与品质水准。对于您所收到的回应未能体现我们所追求的温暖、专业与真诚关怀,我深表歉意。您的意见已被认真审视,我们将持续思考并进一步提升整体服务品质。很高兴得知您喜欢室外及室内泳池设施。能够让宾客在舒适惬意的环境中享受放松时光,一直是我们所珍视的。再次感谢您与我们分享宝贵的入住体验。您的反馈对我们持续改进至关重要。我们衷心期待未来有机会再次欢迎您下榻,并为您呈现更加顺畅而优雅的入住体验。此致诚挚问候Jonathan H. Crook总经理
酒店回复: Dear xxx67890, Thank you very much for taking the time to share your feedback with us. While I am grateful that our front desk team was able to assist you during your departure, I would like to extend my sincere apologies that we fell short in delivering the level of service and comfort you rightfully expect from us.We greatly value your feedback regarding your experience at The Lobby and sincerely apologize for the delays you encountered, as well as the inconvenience caused by the time taken to provide additional heating. Creating a warm and attentive environment for our guests is of utmost importance to us, and we regret that this was not reflected during your visit. Please be assured that we are reviewing this isolated oversight with our team to ensure a more seamless and responsive experience in the future.Regarding the in-room amenities, we are sorry to hear that they did not meet your expectations. We understand how important it is to feel comfortable with these amenities, and we will be reviewing your comments as we continue to enhance our offerings.We truly appreciate your insights, as your feedback is invaluable in helping us improve and refine our service. I look forward to the opportunity to welcome you back for a seamless and attentive stay, reflecting the warmth and hospitality we are committed to providing. Kind regards, Jonathan H. CrookManaging Director
1人觉得有用
5.0分
豪华特大床房
情侣出游
早上到的酒店 给了临时房间用于休息 还送了土耳其红茶 对于刚结束红眼航班的我们 这一点真是太棒了
下午正式入住后 居然还给我们升级了房型 房间超级大 开心😁
酒店边上就是码头 看日出绝美 坐船也很方便
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酒店回复: Dear williamxbb,Thank you very much for taking the time to share your experience at The Peninsula Istanbul.We are delighted to hear that your time with us was enjoyable and that our team contributed to a memorable visit. Your thoughtful words are truly appreciated and serve as a wonderful encouragement to everyone here.We very much look forward to welcoming you back soon for another exceptional experience.Kind regards,Jonathan H. CrookManaging Director
5.0分
高级特大床房
情侣出游
地理位置极佳,不愧是半岛啊,正对海湾却又非常安静
半岛还可以享受半岛时间,就是比较灵活的入住与退房时间,对于早班机到达的中国游客100%友好
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酒店回复: Dear sophiage1994,Thank you very much for taking the time to share your experience at The Peninsula Istanbul.We are delighted to hear that your time with us was enjoyable and that our team contributed to a memorable visit. Your thoughtful words are truly appreciated and serve as a wonderful encouragement to everyone here.We very much look forward to welcoming you back soon for another exceptional experience.Kind regards,Jonathan H. CrookManaging Director
酒店回复: 尊敬的贵宾:来自伊斯坦布尔半岛酒店的诚挚问候,衷心感谢您在入住后分享如此真挚而慷慨的感受。得知您的整体入住体验流畅而难忘,且客房服务团队精心准备的细节为您的舒适度增添了色彩,我们深感欣慰。我们也特别高兴您喜爱酒店的水岸景观、屋顶酒吧的氛围,以及客房内的设计与科技配置。您对半岛酒店全球一贯所秉持的关怀与精致服务的认可,令我们倍感珍视。请放心,您的美好评价将与团队分享。您的肯定将成为激励大家持续追求卓越服务的重要动力,并令团队为能为您留下如此积极而深刻的印象感到自豪。我们诚挚期待未来再次欢迎您下榻伊斯坦布尔半岛酒店,并为您缔造更多难忘而卓越的入住体验。此致诚挚问候Jonathan H. Crook总经理
酒店回复: Dear Guest,Thank you for your sincere and genuine feedback.It is both an honor and a privilege to be your preferred choice during your visits to Istanbul, Türkiye. Your loyalty and trust are deeply appreciated, and we are delighted to know that each of your stays has been meaningful and memorable.We remain committed to providing you with the highest standards of comfort and hospitality, and we look forward to welcoming you and your family back in the near future.Kind regards,Jonathan H. CrookManaging Director
酒店回复: 尊敬的 Aleksandra Dukanova,
感谢您选择入住我们酒店并提出周到的反馈。我们很高兴听到您对水疗和早餐的满意。
很遗憾,客房景观未能达到您的期望,感谢您对升级的反馈。对于因附近施工给您在入住期间遇到的不便,我们深表歉意。关于您客房的景观影响了酒店原本迷人的环境,我理解保持宜人景观的重要性。请放心,我们已经记录了您对客房分配的反馈,并将在您下次入住时予以考虑,以确保您获得更舒适的体验。
我们希望很快能再次欢迎您,享受更加顺畅、愉悦的住宿体验。
此致,
Jonathan H. Crook
总经理
酒店回复: Dear Guest User,Thank you for taking the time to share your detailed impressions of your stay with us.We are pleased to learn that our services and facilities contributed positively to your overall experience. At The Peninsula Istanbul, we continually strive to provide flexible and personalized arrangements to accommodate the diverse needs of our guests, ensuring comfort and convenience throughout their visit.Our team is dedicated to maintaining the highest standards of hospitality and creating an environment where every moment can be enjoyed, whether it is appreciating the prime location and the view, experiencing seamless transportation options, or benefiting from our thoughtful amenities.Your feedback serves as a valuable affirmation of our efforts and inspires us to continue enhancing the quality of our offerings. We sincerely look forward to the opportunity to welcome you back for another exceptional stay soon. Kind regards,Jonathan H. CrookManaging Director
酒店回复: Dear ShijielvxiangjiaEric, Thank you for your detailed and thoughtful feedback. We are delighted that our exceptional location and the harmonious blend of historical charm with modern amenities made a lasting impression during your stay. It is gratifying to know that the atmosphere and design of our buildings, along with the comfort of your room, contributed positively to your experience.We appreciate your kind mention of our facilities, and we look forward to welcoming you back soon so you may enjoy our spa and other offerings in full.Kind regards, Jonathan H. CrookManaging Director
非常之完美,是我住过最好的酒店。完美的服务,完美的房间,完美的配置,绝了!可以说是伊斯坦布尔最好的酒店,去周边景点也是很方便的,推荐来的可以连续住!
不知道是不是中国人的原因,安排的房间在一楼,啥也看不到,窗外没有风景。后悔在携程预订的时候没有备注高楼层和景色。早餐发现蜂蜜里面有一根异物,叫了经理过来解释是衣服上的可能一根毛之类的…就问我们要不要更换就啥都没有了,感觉服务很不五星级…户外泳池温度很高很舒服,室内泳池很少人,基本上我们全包了。
这家半岛最大的特点就是在海峡岸边的the lobby,位置绝佳。但它看起来也是对外开放的,酒店客人不仅没有折扣,也没有优先服务。跟服务员要东西总是要说好几次才拿来,晚上冷,跟服务员要那个取暖的火,催了几次等了很久才拿来,冻得流鼻涕……而别人都是入座了就拿来了。退房时跟前台反馈后经理来道歉免单了。
室内的话就和其他半岛整体装修格局差不多,但是最先进版。不知道是洗护产品不适合我还是因为吹风机风超级小没吹干就睡觉了,第二天满头的
头皮屑,从没见过自己这么多头屑的时候……
总体来说这个房费性价比较低,服务分全是给前台小姐姐的。
早上到的酒店 给了临时房间用于休息 还送了土耳其红茶 对于刚结束红眼航班的我们 这一点真是太棒了
下午正式入住后 居然还给我们升级了房型 房间超级大 开心😁
酒店边上就是码头 看日出绝美 坐船也很方便
地理位置极佳,不愧是半岛啊,正对海湾却又非常安静
半岛还可以享受半岛时间,就是比较灵活的入住与退房时间,对于早班机到达的中国游客100%友好
完美,找不到一丝问题,稳定到爆炸的半岛出品,超级推荐。
在房间里随手放了一根香蕉,出去回来后,客房部放了一个漂亮的盘子和纸巾在下面。
外面带回来一束鲜花,临时放在水杯里面,出去回来后,房间里多了一个花瓶。
太精致了,太优雅了。
地理位置绝佳,酒店门口就能坐渡轮往返亚洲区,酒店门口就是加拉达大桥前往欧洲老城区,酒店拥有独立的海岸线,可以独享日出日落。
房间内的设施设备也很完美,半岛全球统一的顶级配置,房间内全是触屏操作,没有一个物理按钮,用过之后,再也回不去普通的奢华酒店了。
酒店还有一个超棒的屋顶酒吧,说实话,风景和环境秒杀城市内90%的露台餐厅和酒吧。
完美。
来土耳其只推荐的酒店,第三次过来,已经俩次入住;在这个酒店你能感受到温暖、安全,环境,最喜欢的,没有之一!
全家都非常满意,因为入住了体验感极强,全家都表示还会再来
酒店不错,水疗很棒,早餐也还行。不过房间窗外正对着工地和废墟,真扫兴!酒店明明入住率不高,却也没给升级房间,真是搞不懂。
如果非要和四季酒店比,那这家就差了一截。
强无敌,飞机早上6点落地、8点到酒店就可以直接check in(建议提前与酒店联系),第二天给我延到了4点退房,订一晚感觉像住了两天一样。酒店前年才刚开业,很新很现代化,可能不那么有特色,但硬实力实在太强…前述提前入住延迟退房很适合衔接从广州和成都飞过来的一大早落地的航班。海景房间可以越过金角湾直接看到对岸的索菲亚大教堂。酒店还有house car可以免费无限次送你去4公里以内的任何目的地,而所有热门旅游点都在4公里范围以内。坐豪华车出行再city walk回酒店真是舒服得很
🌟亮点
1️⃣绝佳位置,私享体验:伊斯坦布尔来了好几次了,这次在四季和半岛之间纠结了下。后来想到半岛在亚洲欧洲区交界处海岸边这一绝佳位置,还是选了半岛。果然,这是我这趟旅行最明智的决定
泳池旁紧挨着海,四舍五入就是在博斯普鲁斯的海水里一直游到海水变蓝🏊
早餐选海边的位置,世界十字路口的波涛声,宣礼塔的祷告声,索菲亚教堂的穹顶在阳光下闪烁,往事已千年…
2️⃣酒店建筑的历史与现代感交织:这家半岛的体量让我震惊 - 一共有4栋建筑,占据了岸边的一长溜。南向北分别是:住宿楼(此次入住)-大堂/餐厅/spa楼-住宿楼-活动楼
历史建筑质感和浮华自然是拿捏了。房间品质当然很在线,床品也很好。然后自然是半岛特色“全屋/办公科技”
😊有趣的点
1️⃣两栋住宿楼都是历史建筑,如果你观察建筑之间的连廊,会标注初建年份,都在二十世纪初
2️⃣spa看好多人推荐,我这次一个人没体验了。去健身房的时候顺便一看,spa规模是真的大,那个走廊基本看上去可以跑个200米了