酒店回复: Thank you for your feedback and for staying with us. We hope to welcome you again and provide an even better experience next time.
3.0分
其他
原文
翻译提供方：Google
美丽的酒店
酒店位置优越
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酒店回复: Thank you for your feedback and for choosing to stay with us. We’re glad you enjoyed the beautiful location of the hotel. We hope to have the opportunity to welcome you again.
5.0分
其他
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We had the most incredible time, the rooms are beautiful, the food is great and the views are out of this world. We loved the new addition of the boat house. The rowboat experience is too beautiful. We recommend the picnic in the forest - an experience like no other and the set-ups are stunning!
5.0分
其他
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Dunkeld East was a breath of fresh air. It’s a hidden treasure set amongst the trees with beautiful dams surrounding it. We especially enjoyed walking in the forest and the fly fishing was also great. We loved the sunset kayaking and hearing the fish eagles in the distance. The food was delicious and the service was outstanding.
5.0分
其他
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The experience was incredible. Myself and my girlfriend went for the weekend after a very hectic business trip and so we were on the market for a well priced luxury mental cleanser. This trip was was perfect. We are big fans of the Touch Down Group's properties and this one did not disappoint, and I won't even get started with the salivating worthy food's! Well done team!
5.0分
其他
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Relaxing weekend with good friends
The place to go to get away from it all and relax. All the staff very friendly, efficient and helpful. Only one problem. We were there for two nights and had almost nowhere to store our clothes. Don't know what one will do if you go for a longer period. This is not a complaint, merely a suggestion to look at.
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酒店回复: Thank you for your kind review! We're delighted to hear you enjoyed a relaxing weekend and appreciated the friendliness and efficiency of our team. Your suggestion regarding storage space is noted, and we’ll certainly consider it for future enhancements. We hope to welcome you back soon for another peaceful getaway!
5.0分
其他
Comfortable and relaxing stay
Feels like you are out of town but it’s on your doorstep. Excellent service from staff and lovely breakfast.
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酒店回复: Thank you, Andreas! We're so pleased you had a comfortable and relaxing stay. We appreciate your kind words and hope to welcome you back soon!
5.0分
情侣出游
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Property staff Michael & Joyce was amazing. Service was excellent. We had dinner at the hotel on our first night which was outstanding.
The only issues we had was that we booked breakfast included rate only to be told by the hotel that our booking does not include breakfast. We booked a superior room with a bath due to the fact that I had a back op, the images and information on the website showed the superior room with a bath and shower. We were told the superior room comes without a bath.
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酒店回复: Thank you for your wonderful feedback and for highlighting the excellent service provided by Michael and Joyce. We’re delighted you enjoyed your dinner with us. I do regret the confusion regarding the breakfast inclusion and the room type. Your comments about the website information and booking details are important, and we will review them to ensure clearer communication as we advance. We appreciate you bringing this to our attention and hope to welcome you back for an even better stay.
我和丈夫2024年都没休息过，所以决定在杜尔斯特鲁姆的“豪华”住所享受一个浪漫的长周末，好好犒劳一下自己。我们提前一天就预订好了——还需要我多说吗？谷歌地图上的路标把我们带到了一条非常危险、黑暗的道路，这条路根本不通住处，而是深入了树林。如果我们不是开着四驱车，轮胎和减震器肯定要严重受损。我们到达住处时，大门紧锁（当时大约晚上7点），一张湿漉漉的纸上写着“请给我打电话”和一个难以辨认的号码。最后，门卫不知为何离开了岗位，终于来到门口开门。工作人员对我们服务不感兴趣，总经理在一个繁忙的长周末休假了。清洁女工让我们把房间钥匙留给她，白天我们外出时她会打扫房间（所有贵重物品和个人物品都留在房间里）。实际上，这意味着我们四天都住在脏乱的房间里，因为我们拒绝把钥匙交给工作人员。餐厅整体环境优美，但工作人员在晚餐和早餐时播放嘈杂（不宁静）的音乐，破坏了这种场所应有的宁静氛围。总而言之，我们的体验远低于四星级精品酒店所能带来的预期，我们决定早点回家，因为这里比邓凯尔德东酒店更干净、更舒适、更宜人。
仍有很多进展
令人惊讶的欢迎！ :
在入口处：尽管您出示了预订信息，保安仍要求您出示护照...，然后在接待处办理完常规手续后，您会被要求立即支付存储费用，尽管这笔款项可以在离开时支付其他费用...并且没有任何证明文件...
在酒吧，当你点饮料时，你显然打扰了女服务员，她对手机比对顾客更感兴趣。
餐食平庸，菜单非常有限。
房间很舒适，但厕所没有任何分隔！
优点：公园可以长时间散步。
结论：如果更换专业、微笑和细心的员工，这家酒店将会变得更加完美。
地方不错，但卫生间隐私不足
环境优美，员工热情友好，乐于助人。
餐厅环境不错，壁炉很漂亮，但食物价格适中，酒水单也没什么特色，只有店内自酿的红葡萄酒或白葡萄酒，没有雪利酒/波特酒或唐佩德罗白葡萄酒。早餐很美味。
免费提供一些柴火，但不足以让房间整晚保持温暖，所以不得不额外支付35兰特购买柴火。
房间的一个优点是床的两侧都有电热毯，但现代化的淋浴和卫生间设施很糟糕。半玻璃淋浴玻璃完全没有隐私，冷空气会进来，最糟糕的是卫生间也是半玻璃玻璃——没有门，没有保护隐私的窗帘，也没有空气清新剂。
美丽的酒店
酒店位置优越
We had the most incredible time, the rooms are beautiful, the food is great and the views are out of this world. We loved the new addition of the boat house. The rowboat experience is too beautiful. We recommend the picnic in the forest - an experience like no other and the set-ups are stunning!
Dunkeld East was a breath of fresh air. It’s a hidden treasure set amongst the trees with beautiful dams surrounding it. We especially enjoyed walking in the forest and the fly fishing was also great. We loved the sunset kayaking and hearing the fish eagles in the distance. The food was delicious and the service was outstanding.
The experience was incredible. Myself and my girlfriend went for the weekend after a very hectic business trip and so we were on the market for a well priced luxury mental cleanser. This trip was was perfect. We are big fans of the Touch Down Group's properties and this one did not disappoint, and I won't even get started with the salivating worthy food's! Well done team!
Relaxing weekend with good friends
The place to go to get away from it all and relax. All the staff very friendly, efficient and helpful. Only one problem. We were there for two nights and had almost nowhere to store our clothes. Don't know what one will do if you go for a longer period. This is not a complaint, merely a suggestion to look at.
Comfortable and relaxing stay
Feels like you are out of town but it’s on your doorstep. Excellent service from staff and lovely breakfast.
Property staff Michael & Joyce was amazing. Service was excellent. We had dinner at the hotel on our first night which was outstanding.
The only issues we had was that we booked breakfast included rate only to be told by the hotel that our booking does not include breakfast. We booked a superior room with a bath due to the fact that I had a back op, the images and information on the website showed the superior room with a bath and shower. We were told the superior room comes without a bath.