Generally good. Attention to details would move to a five star. There was a critical error in our room assignment. Upon our arrival we found a couple enjoying themselves in what we thought was pure room. We got locked once a someone had dead bolt locked the main entrance. The off site manager and the on site custodial couple were very attentive and helped us through the snags.

Very quaint historic building with an incredible view of the Dam. There is a cozy living room with couches and a TV, we loved hanging out here and playing the Pac-Man game

Beautiful little Inn on the river. Quiet, trailhead nearby for biking. The hotel staff are immensely kind and accommodating. Bring your own food to cook in the kitchen.

A lonely overnight stay

We arrived at check in time with no innkeeper to greet us, just a couple of very polite cleaning ladies were there doing an excellent job of cleaning the property, who we could barely communicate with, as their English was minimal. We received a text giving us codes for the front door and our reserved "Rivers Muse" room.

Our room was clean and comfortable. The bathroom was very clean, but very small. When sitting on the toilet, our knees were hitting the tub. There were plenty of bathroom supplies for our comfort. We were the only ones in the Inn that night, which made us feel unsafe because there was no Innkeeper there for an emergency. It was certainly located on a lovely picturesque riverside in a quaint small town. We will most likely not return.

The Washington Inn is a gem and I’m so happy this historic property is open and available. Kim is a great host and takes care of any needs which might arise quickly.

This is a gem of an inn. The sound of the water pouring over the dam and the birds chirping will lull you to sleep each night.

The room as basic and comfortable, there’s onsite laundry and a great kitchen.

I highly recommend the Washington Inn as a great starting point for exploring the natural beauty of Grayson County!

This is not a traditional hotel - it is unattended, with keypad entry to both the front door and your room. Kim’s communication was good - on the morning of our arrival, about a week after Hurricane Helene, she texted both codes to us. She said they’d had an event cancellation due to the storm, so there would be no other guests. Our arrival, just after 4:00 check-in, was disappointing. The Inn has been renovated nicely, but the common areas were dirty. There was dust on the furniture and the floors were dirty. The shared kitchen is well equipped, but the fridge was dirty (a sign on it announced that it’s cleaned once a week). One guy was in there - we assumed he was staff. He didn’t talk to us and looked nervous. Our room upstairs was pretty clean, definitely not spotless - the tub had hair and rust stains in it. It was mostly empty, with one chair, one tiny nightstand, and a very mushy bed. We went back downstairs to explore, and as I went to look at the TV, I realized the same guy was now asleep on the couch. I called Kim to ask if anyone was working there. Her response was “It’s not that kind of hotel.” I described the scene but she had no idea who it was. She said the owner Brian was “in town” and should she send him over? Hmmm. You’ve said there are no other guests and there’s no staff onsite and yet there’s an unknown guy sleeping in a common area. So yes, please do send Brian. We later heard voices downstairs, but were hesitant about going down and possibly interrupting a confrontation. I texted to ask her if Brian planned to come talk to us. She said “if you’d like him to.“ Once again, big yes, did you really have to ask? We went down and Brian explained that this guy is in fact a landscaper that works for them, whose home was destroyed in the hurricane. He’d be given a room, and this would not happen again. We were fine with that, no one wants to be cruel here. But though we got an explanation from Brian, it was far from an apology. Kim later texted to apologize for any “inconveniences”. No one seemed to get how unsafe this creepy incident made us feel. We understand that it’s a self check-in model, but that doesn’t absolve them from the responsibility of making guests feel safe. Even hostels take security seriously. The sign on the inside of the front door imploring guests not to lock the top lock didn’t make us feel any better. Are they expecting overnight guests?! I don’t recommend this place to anyone concerned about cleanliness or security.

Our experience in Fries was wonderful! Tucked away in the mountains, the inn was a surprise. We enjoyed the view of the New River, the history of the inn and the town, the spaciousness of the inn, and the cozy bed. It was self check-in, but one of the owners stopped by to make sure everything was ok. We walked to the Fries Damn Steakhouse just a block away and had a delicious steak supper. This will be a long-held memory.